User Pilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? Track and optimize product success across your customer base. Monthly recurring revenue. Book a demo now to get started. Book a demo now to get started. No need to panic. Why they matter. How to measure them.

Metrics 85

Metrics Customer Lifetime Value SaaS Scale 85

ChurnZero

AUGUST 24, 2018

SaaS metrics the CFO and CS leader both need to know. • Q: What advice or resources would you recommend for a business transitioning from a perpetual product to a SaaS model? Q: What advice or resources would you recommend for a business transitioning from a perpetual product to a SaaS model? You Mon: Let me add a few things.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61

User Pilot

JANUARY 28, 2024

Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. The trial sign-up rate shows how appealing the product is and how well-optimized is the landing page and the sign-up flow. Book the demo! What metrics should you track though? Let’s dive in!

Metrics 101

Metrics Customer Lifetime Value Business SaaS 101

User Pilot

APRIL 30, 2024

TL;DR User experience encompasses all aspects of a user’s interaction with a product; it includes every factor that provides value to the user, such as ease of use, relevance, and efficient UI. Let’s go over the optimal times to track UX: During customer onboarding. Before the end of a free trial.

User Experience 52

User Experience Metrics Engagement Scale 52

Chart Mogul

SEPTEMBER 17, 2020

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. It is simple (to calculate). But in fact, they bubble up all the time. This is our attempt to answer all the questions people ask about MRR daily.

Payments 145

Payments Revenue Payment Features SaaS Payments 145

User Pilot

APRIL 23, 2023

The North Star Metric is the single most important metric that guides the efforts of an organization. Book the demo! What are its best-known examples? And how to choose one? If you’re after answers to these questions, you’re in the right place because that’s exactly what we discuss in the article!

Metrics 87

Metrics Management Customer Lifetime Value Acquisition 87

User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

Chart Mogul

SEPTEMBER 17, 2020

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. It is simple (to calculate). But in fact, they bubble up all the time. This is our attempt to answer all the questions people ask about MRR daily.

Payments 52

Payments Revenue Payment Features SaaS Payments 52

GetUplift

DECEMBER 12, 2021

Conversion rate optimization has become a critical part of digital marketing strategy. But few companies are satisfied with their conversion rates because the traditional approach to conversion optimization is broken. Some conversion optimization professionals rely on best practices to increase conversion rates. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Sales Hacker

DECEMBER 23, 2020

The increased interest in personal and professional development has created a cottage industry of experts claiming their book, podcast, or webinar is the only thing standing between you and success in your career. We decided to tackle the heavy lifting to create this round-up of our favorite sales resources, tools, and guides.

Scale 79

Scale Sales Hiring Sales Social Media 79

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. You might be familiar with Scott Brinker’s famous martech landscape slide. What is a marketing technology stack? Strategy first, technology second.

Technical Review 223

Technical Review Technology Scale Marketing 223

Sales Hacker

OCTOBER 7, 2021

The expectation is that we can “do it all.” Early in my AE career, the company I worked for was acquired and we were all told we had to go to another state for an entire month of training. Women in sales often have a polarizing experience. We’re often encouraged to hide, toughen up, and bury our emotions. Imbalance is okay.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Baremetrics

DECEMBER 18, 2019

After all: “What gets measured gets improved.”. After all: “What gets measured gets improved.”. I don’t know about you, but it pains me to see customers cancel. Every time I see the notification in Slack, I get a sick feeling in my stomach. Why are customers canceling? How do we reduce churn? What can we do to improve retention?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

OpenView Labs

FEBRUARY 13, 2020

After all: “What gets measured gets improved.”. Editor’s Note: This article is part one of a two-part series outlining strategies to improve retention. . I don’t know about you, but it pains me to see customers cancel. Every time I see the notification in Slack, I get a sick feeling in my stomach. Why are customers canceling?

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

Baremetrics

JULY 28, 2019

SaaS businesses, in particular, have a unique challenge with pricing for a few reasons: There’s an almost infinite number of different ways to price a SaaS product. The recurring nature of SaaS means that value is spread out and captured over time. Pricing Strategies: The way your pricing model is presented and marketed.

Pricing 101

Pricing Strategy SaaS Scale 101

User Pilot

MAY 29, 2023

Customer attrition is unavoidable because all businesses lose customers from time to time. SaaS companies usually follow a subscription-based business model. Let’s see how you can calculate the customer attrition rate and the strategies you can use to reduce it. All SaaS companies should keep the churn rate under 5%.

SaaS 69

SaaS Churn Onboarding Retention 69

Sixteen Ventures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136