SaaStr

NOVEMBER 28, 2022

From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. We are seeing more agile packaging and pricing methods, dynamic deals, ramp-up revenue, and consumption and usage. Geographical expansion.

Scale 191

Scale Finance Sales Hiring Scaling 191

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions. How can CS leaders address this challenge?

Finance 98

Finance Metrics Customer Success Headcount 98

Clouded Judgement

APRIL 12, 2023

The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between January 25th – March 30th. Over my years as a VC, I’ve had the opportunity to meet with hundreds of entrepreneurs who are all building special companies.

Cloud 161

Cloud Software Benchmarks Retention 161

SaaStr

DECEMBER 17, 2021

How much should you charge, and what pricing model works best? HackerOne CEO Marten Mickos shares advice based on his years of experience with pricing, both successful and unsuccessful, to help give clarity for businesses trying to pinpoint their pricing model. Tip One: Make It Easy For Customers to Make the First Purchase.

Pricing 197

Pricing Scale Retention AI 197

Clouded Judgement

DECEMBER 20, 2022

The 67 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between October 24th – December 12th. Over my years as a VC, I’ve had the opportunity to meet with hundreds of entrepreneurs who are all building special companies.

Cloud 130

Cloud Software Review Software Benchmarks 130

Intercom, Inc.

JULY 14, 2020

Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive.

Customer Success 249

Customer Success Management Technical Review Onboarding 249

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. In a sense, that’s what business is all about.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? TL; DR Product health metrics are the key performance indicators that measure a product’s performance and success. Lifetime value determines revenue potential from each customer. What are product health metrics?

Metrics 84

Metrics Customer Lifetime Value SaaS Scale 84

Chart Mogul

JULY 6, 2023

Say hello to negative churn, churn’s much more friendly sister metric. Say hello to negative churn, churn’s much more friendly sister metric. Say hello to negative churn, churn’s much more friendly sister metric. Let’s take a look at negative churn, what it is, why it’s essential, and how to achieve it.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Baremetrics

OCTOBER 21, 2020

Revenue churn answers the question: how much MRR did we lose last month? The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. That’s what this guide is all about. What’s negative revenue churn? Try Baremetrics Free.

Churn 118

Churn Revenue Benchmarks Pricing 118

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Book the demo to see how! Let’s break them all down.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 100

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? While getting new customers is important, retaining existing customers is much easier and less costly. In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)?

Retention 96

Retention Revenue Software Review SaaS 96

User Pilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance.

SaaS 78

SaaS Sales Funnel Customer Lifetime Value Acquisition 78

Baremetrics

JUNE 4, 2021

Also, you can see how the Baremetrics dashboards work by going into our open demo account. Revenue Metrics Monthly Recurring Revenue (MRR) You can track how much revenue you're pulling in on a monthly basis. Annual Run Rate (ARR) This metric shows your current revenue projected out over 12 months.

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Product metrics track how people interact with your product and how that affects your business.

B2B 52

B2B Metrics SaaS Benchmarks 52

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this? The Customer Success Playbook: 4 Actions to Take Right Now .

Customer Success 97

Customer Success Scale Headcount Churn 97

Baremetrics

SEPTEMBER 26, 2021

Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. But how many SaaS financial metrics are you really tracking? Most SaaS companies keep an eye on churn, but do you calculate both revenue churn and customer churn?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Chart Mogul

MARCH 23, 2023

How good is your business at retaining customers? Are you effectively expanding revenue from your existing customer base? Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. In a sense, that’s what business is all about.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

Baremetrics

MARCH 30, 2021

Have you been asking yourself how to improve your business revenue growth? Improving your revenue growth rate is crucial as it helps in feeding the cycle of financial stability and expansion. Smart Product Offerings You may already have a successful product. Sign up for your free 14 day Baremetrics trial today!

Revenue 93

Revenue Social Media Data Analysis Forecasting 93

Baremetrics

OCTOBER 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. How to calculate MRR for Shopify Partner Apps The Basic MRR calculation What are the different types of MRR? How do you calculate how much new MRR you have for your Shopify Partner Apps?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

Chart Mogul

APRIL 27, 2023

Most CRMs just aren’t great at handling recurring revenue. We’d have to pull numbers from ChartMogul and our CRM in order to compile revenue reporting and see what’s driving monthly recurring revenue (MRR) up and to the right. Who was their last point of contact and how did the call go? And there are a lot.

Scale 52

Scale Forecasting Subscription Payment Features 52

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. By implementing a quality CS platform, you can: .

Customer Success 89

Customer Success Acquisition Technology Churn 89

SaaSOptics

APRIL 30, 2019

You need SaaS metrics to manage and grow your business, to make well-informed decisions for your future and to find leaks in your business before losing significant streams of revenue. SaaS Metrics Give You Insights You Can’t Get from Recurring Revenue. It’s the core of accrual accounting and necessary to be GAAP compliant.

Metrics 91

Metrics SaaS Churn SMB 91

CustomerSuccessBox

FEBRUARY 17, 2022

Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight. Acquiring new users creates a revenue stream that exceeds net revenue from your existing user base. Why is NDR so important?

Benchmarks 52

Benchmarks Retention Churn Subscription 52

Intercom, Inc.

MARCH 28, 2022

How do you set your business up for consistent, continuous growth? To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. It’s the million dollar question that businesses face every day.

Scale 228

Scale Engagement Technical Review Business 228

User Pilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Increases revenue through expansion.

Strategy 82

Strategy Customer Lifetime Value SaaS Business 82

CustomerSuccessBox

DECEMBER 9, 2021

This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. MRR churn is the erosion of the monthly recurring revenue.

Customer Success 52

Customer Success Benchmarks Churn Scale 52

SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). This INCLUDES headcount-related expenses. Not Utilizing a Proper SaaS Chart of Accounts.

Finance 118

Finance Sales Hiring Headcount Scale 118

Sales Hacker

JULY 25, 2022

In order for your car to run efficiently, you need every part of your engine firing on all cylinders. Your revenue organization works in the same way. Much like the dashboard in a car, a sales performance dashboard provides a real-time visualization of the metrics that matter most for each member of your team.

Sales Recruiting 99

Sales Recruiting Engineering Revenue Sales Enablement 99

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. AI/ML success in focused applications. 2020 Predictions Review. The strategic chief data officer (CDO). It’s going well.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Totango

MAY 14, 2021

Customer retention is the keystone in any customer success strategy. Here are five of the most important ones and how to calculate them. Revenue Churn Rate. Revenue churn rate tracks how much of your revenue you retain each month. Revenue churn rate can be calculated in a couple of different ways.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

Valuize Consulting

APRIL 8, 2022

Evolve Your SaaS Revenue Model For Maximum NDR. As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Drive account expansion through contextual cross-sells and upsells.

Education 97

Education Onboarding Customer Success Engagement 97

FastSpring

MARCH 9, 2022

How do we know? No matter how you’re selling your SaaS products, you’ll find best practices to improve your pricing page for increased conversions. No matter how you’re selling your SaaS products, you’ll find best practices to improve your pricing page for increased conversions. Answer: It’s the pricing page.

SaaS Payments 122

SaaS Payments Pricing Payments Payment Methods 122