SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

CustomerSuccessBox

NOVEMBER 2, 2021

Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. Team Information : Note down the point of contact from the customer’s end, executive decision-maker, and the team that will be using the product.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Sixteen Ventures

DECEMBER 31, 2019

Functional Support. Technical Support. Rather than waiting for your customers and users to get lost and feel anxious about what to do next – or how to do it – you should build a proactive approach to Functional Support into your lifecycle messaging (ideally pegged to activity). Technical Support.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Outseta

OCTOBER 12, 2020

We’ve all read the tales of founders wrestling for years to find product market fit , of co-founders squabbling over equity, of the CEO riddled by anxiety as he drains his infant daughter’s college fund to keep his start-up afloat for another month.

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Scale 61

Scale Government Scaling Sales Recruiting 61

SmartKarrot

JUNE 11, 2020

What comes before and after Product Adoption. Before we get into the product adoption process, let us look at a few other stages that a customer goes through before and after they start using the product. Marketing. A customer lifecycle starts from many stages before they actually start using the product.

Customer Lifetime Value 10

Customer Lifetime Value Technical Support Onboarding Customer Success 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Jeppe Rindom: I think we’ve reached our product market fit, the business model works, the acquisition economics work as well. When do they start to arise?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SaaStr

JANUARY 31, 2020

I think expansion comes after you’ve proven that you have a good, solid product market fit and all the muscles of expansion are very costly and you’re not ready yet. I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right?

Scale 167

Scale Sales Hiring Pricing Leadership 167

SaaStr

AUGUST 30, 2019

Whitney Bouck: I think the ones that will, and the ones that can be attracted by the startups like HelloSign, this is certainly true for me, are the ones that show so much promise, and have a product that people clearly resonate with, that there’s some level of proof of revenue and product market fit.

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. An all-rounder, Bhavika also hosts her chat show and is a founder at CS Ladies. Caroline Andreola. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21