User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If so, you need to invest in the right customer insight tools. Read on to learn more. How do you gather customer insights?

AI Search 93

AI Search Social Media Cross-platform App Design (Application) Systems Review 93

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. Use the insights to optimize the problematic touchpoint, for example, with in-app experiences. Userpilot is a product growth platform with excellent analytics.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting. This article aims to simplify feature analysis. We cover: Types of product features. Power features.

Underperforming Technical Team 89

Underperforming Technical Team Software Review User Experience Retention 89

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 103

Payment Solutions SaaS Payments Payments User Experience 103

User Pilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. The rollout process starts with feature ideation. We also share some best practices. Ready to dive in?

Software Development 103

Software Development Scale Development Benchmarks 103

User Pilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Increase product stickiness. Create data-driven product strategies. Click rate.

SaaS 95

SaaS AI Search User Experience Engagement 95

User Pilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Scale 103

Scale Sales Funnel Onboarding Retention 103

User Pilot

MARCH 10, 2024

Are you on the verge of launching a new product? Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. User behavior refers to the way users interact with your app and its features.

User Experience 99

User Experience Payment Features Trends Engagement 99

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. NYT’s page navigation.

User Experience 104

User Experience Pricing Engagement Mobile 104

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Perform feature ideation with trend analysis. Churn rate.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. What is product adoption? Why should you measure product adoption?

Metrics 91

Metrics Customer Lifetime Value Churn Onboarding 91

User Pilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. Product teams can use it to better understand user needs and preferences. Product teams can use it to better understand user needs and preferences. Schedule a demo now to find out how.

Trends 101

Trends Acquisition Retention Engagement 101

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Discover user paths to app actions. Forgot password user flow.

Payment Solutions 103

Payment Solutions Payments Software Review SaaS Payments 103

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. How we use UGC on our website. How to leverage this CRO trend?

Trends 98

Trends AI Search Social Media SaaS 98

User Pilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. Some of them include product analytics , web analytics, mobile analytics, and social media analytics. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations.

Social Media 104

Social Media AI Search Mobile AI 104

User Pilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. The latter is only limited to user behavior within the product. The user engagement rate is the percentage of users who use the product in a given period. Let's dive right in!

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

FEBRUARY 14, 2024

Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. Salesforce is a CRM system.

AI 98

AI Engagement User Experience SaaS 98

User Pilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery.

Development 97

Development Scale Retention Onboarding 97

User Pilot

MARCH 12, 2024

Userpilot has been improving its analytics capabilities consistently to enable product teams to make data-driven decisions. In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. This is essential for product and business success. Book the demo!

Customer Lifetime Value 101

Customer Lifetime Value User Experience Onboarding Churn 101

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 95

Metrics Customer Lifetime Value Churn Retention 95

User Pilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. That you can analyze these texts to identify the emotion behind them?

Social Media 100

Social Media Software Review Technical Review Machine Learning 100

User Pilot

APRIL 8, 2024

TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams. Once they adopt the product, they champion it within the organization. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. Book the demo!

Strategy 84

Strategy Business SaaS Customer Lifetime Value 84

User Pilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. Five categories of potential customer reactions to new features. Practical explanation of how it works.

Scale 102

Scale Data Analysis Development AI 102

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. Are you wondering what the GA4 path exploration report is?

Underperforming Technical Team 105

Underperforming Technical Team Metrics Mobile User Experience 105

User Pilot

FEBRUARY 29, 2024

TL;DR User behavior analytics focuses on understanding how users interact with websites and apps. Increase product adoption and stickiness. Create data-driven product strategies. Feature usage. Product/feature adoption rate. Feature and events reports. Read on to learn: Behavior metrics to track.

SaaS 98

SaaS User Experience Churn Retention 98

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

SaaS Payments 102

SaaS Payments Payment Services Payment Methods Payment Solutions 102

User Pilot

MARCH 25, 2024

We also introduce Userpilot product analytics as an alternative solution. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. Userpilot is a product growth platform with powerful analytics features.

Software Review 90

Software Review User Experience Technical Review Metrics 90

User Pilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews.

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Fear not, though!

Scale 94

Scale SaaS Onboarding Engagement 94

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization.

User Experience 101

User Experience SaaS AI Search Customer Lifetime Value 101

Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible.   Of course, productivity tools are nothing new — but with the addition of artificial intelligence, they’ve become even more powerful. These are the ones I keep coming back to. 

AI Search 101

AI Search AI Social Media ChatGPT 101