Intercom, Inc.

MAY 6, 2020

Custom data attributes and conversation tags have also been improved to give your teams more insights as they chat with customers. Updated Conversations API : Tag conversations automatically, search them by any field, and find more granular timestamps and out-of-the-box metrics like time to first response.

Scale 129

Scale Scaling Customer Support Metrics 129

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000. (I I also received a $20,833 PPP ( paycheck protection program ) loan during the pandemic.

Scale 109

Scale Scaling Payment Solutions Payment Services 109

Intercom, Inc.

FEBRUARY 10, 2021

Efficiently scale your messaging with new additions to Series. Streamline workflows with tag management. Tags in Series are helpful for identifying where customers are in the user journey and what actions they have, or haven’t, taken up to that point. Customize or prevent replies to post messages. Come say hi ??.

Payment Methods 104

Payment Methods Scaling Payment Solutions Payments 104

Intercom, Inc.

NOVEMBER 5, 2018

While a personalized approach is key to delivering engaging and positive customer experiences, it can be challenging to maintain the personal touch at scale. Read on to learn more about these and other features that help you deliver more personal experiences at scale: 1. Instantly resolve 29% of your customers’ most common questions.

Scale 120

Scale Scaling AI Search Engagement 120

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Intercom, Inc.

APRIL 4, 2022

If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Tag Articles for easier content management. Teammates can now tag an Article in Intercom to help them organize their content. Tagging helps your team better manage your content as you scale.

Mobile 118

Mobile Trends Onboarding Engagement 118

User Pilot

JUNE 20, 2023

You can interpret survey responses using survey analytics dashboards to visualize data, response tagging to discover feedback trends, and cross-referencing results with behavioral data to better understand user interactions. Categorical data Nominal scale questions provide categorical data, that is, data without any order or numerical value.

Data 96

Data Scale User Experience Underperforming Technical Team 96

SaaStr

JANUARY 31, 2024

They tag everything and measure mostly on last-touch attribution with now over 65% of pipeline generation coming from the sales organization, and marketing contributing about 14%. Everything else is scale, which may be commercial, partnered motions, and inside sales driving and assisting those partners. Why is that?

Enterprise 237

Enterprise Scale Sales SaaS 237

User Pilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. They map a numeric scale that ranges from 1 to 5 or from 1 to 10. Likert-scale questions. Ordinal scale questions. Tag survey responses so you can find common patterns among detractors and promoters. CSAT surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

SaaStr

MARCH 16, 2020

We decided to take things into our hands and after one night of about 2-3 hours of scheduling, I automated the posts from September through March, the date of our Annual event. Here is how our experiment turned out… Here’s what we did before: Posts would go out once every 7 days or even 2 weeks. SaaStr Instagram in 2019.

Social Media 185

Social Media Engagement Startup Scaling 185

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

Sylvia Ng

JULY 30, 2016

But at 500px we’ve moved from a basic setup to using analytics to scale the company, and I think the work we’ve done is worth sharing so that you can follow along with the evolution. When thinking of scale there are entirely new considerations and challenges. Once you have a program that can scale, you can then focus on the gold?—?leveraging

Scale 67

Scale Technical Review Scaling Startup 67

User Pilot

AUGUST 10, 2023

Post-purchase or plan upgrades to understand customer expectations. A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns. Our platform lets you tag your qualitative responses using specific keywords.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

MARCH 9, 2023

This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. With Pendo you can easily tag unlimited pages and features you want to track without installing any tracking code. Once you tag them, Pendo tracks every click and screen or page load. What do you dislike about Pendo?

Software Review 98

Software Review Technical Review Systems Review Scale 98

Neil Patel

JULY 8, 2021

There’s a ton of advice about using Instagram as an effective online marketing tool, but it can be challenging to scale your e-commerce brand on Instagram if you are a new brand without many followers yet. This will help increase engagement on your posts. Thank users for taking the time to interact with your posts.

Branding 144

Branding Scale Social Media Engagement 144

User Pilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Tag NPS responses and look for recurring patterns to find the most common issues. Promoters : Promoters are at the top of the scale (9 and 10). First, they ask for a rating on a 1–10 scale.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

APRIL 18, 2023

There are different types of survey questions, including questions with multiple choice answers, Likert scale, closed and open-ended questions, etc. Finally, keep your response options (especially your scales) consistent to avoid any confusion. Rating scale question example. Likert scale survey example.

Scale 98

Scale Market Research Scaling Churn 98

User Pilot

MARCH 27, 2023

Triggering surveys during the onboarding process to measure post-purchase satisfaction and take action when opportunities for improvement are identified. Analyzing NPS responses using NPS response tagging, quickly identify recurrent themes your audience is talking about ( positive or negative ) and address them.

SaaS 98

SaaS Onboarding Customer Support Customer Success 98

Intercom, Inc.

JANUARY 28, 2020

Using a combination of self-service features, like our Article search app , tags , assignment rules and routing, GetAccept keeps its large inbound conversation volume manageable, ensuring the right conversations are always routed to the right agents. .

Scale 138

Scale Revenue Systems Review Technical Review 138

User Pilot

MARCH 29, 2023

Types of smiley surveys include the 5-point smiley face rating scales, 4-point scales, 3-point scales, binary options, etc. Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop.

Scale 98

Scale Social Media Scaling Onboarding 98

Buffer Resources

APRIL 16, 2024

View this post on Instagram A post shared by KESTAN (@hellokestan) Seeing this more authentic side of the brand has really helped drive home what we stand for, make it clear who a KESTAN customer is, and create a consistent experience no matter where people shop with us. It’s an opportunity to double dip with our marketing.

Social Media 97

Social Media Scale Sales Strategy 97

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! This is where you tag your UI elements and then measure activity in the form of clicks and hovers. Feature tagging and click tracking in Userpilot. Tagging and reviewing NPS responses in Userpilot.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Intercom, Inc.

FEBRUARY 4, 2020

Now you can filter contacts and conversations using any combination of fields, like contact location or conversation tag, to pull the exact data you want. Given the scale of the overhaul we were planning, we knew there was significant room to improve. Searching for the right answers.

Data Analysis 231

Data Analysis Data Construction Technology 231

User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It typically involves two questions: the first is using a scale to ask users how likely they are to recommend a product. However, a short question with an 11-point scale (from 0-10 as seen below) is more common today.

Scale 98

Scale SaaS Software Review Benchmarks 98

User Pilot

APRIL 23, 2023

Net Promoter Score (NPS) asks customers about their likelihood to recommend your product on a scale from 1 to 10. Userpilot is the best platform to measure product health metrics for its multiple features to collect data, tag specific features, analyze product engagement , and create and send microsurveys to measure customer satisfaction.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MARCH 7, 2023

Userpilot’s analytics platform’s key features include feature tagging, custom event-tracking, customer sentiment analysis , and trends overview. Another standout feature of Userpilot is that it lets you tag interactions such as clicks, form fills, and hovers as “features” directly from the Userpilot’s Chrome extension.

Retention 98

Retention Data Analysis Scale Data 98

Neil Patel

JANUARY 3, 2023

This post will introduce SEO taxonomy and its importance. Let’s say you have a lateral taxonomy where tags make the most sense. You can still organize your content into categories using tags. For example, you can have a “marketing campaigns” category with tags including “email marketing,” “social media marketing,” etc.

Engineering 85

Engineering Social Media Branding User Experience 85

User Pilot

FEBRUARY 20, 2023

It is used primarily for collecting and analyzing customer requests and qualitative feedback in-app at scale. Pendo Feedback’s key features include: active and passive feedback and customer request collection responses tagging customer engagement analysis planned and released feature tracking road-mapping Pendo Feedback.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

APRIL 7, 2023

Rating scale survey questions use a numeric scale to measure customer satisfaction , commonly through CSAT and NPS surveys. Likert scale survey questions use a 5 or 7-point scale ranging from agree to disagree or satisfied to dissatisfied to measure customer satisfaction. Create rating questions in Userpilot.

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

User Pilot

JUNE 14, 2023

The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale. ” Likert scale customer product experience surveys collect quantitative data about customers’ perceptions of your customer experience.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

MAY 30, 2023

Userpilot can help you build surveys (from scratch or using templates), trigger surveys based on user activity, and tag survey responses to identify patterns. It involves using an 11-point scale (0-10) to ask customers about the likelihood of recommending you to friends and colleagues. NPS response tagging in Userpilot.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

Sales Hacker

JULY 31, 2023

Share our media content (GTM podcast or GTM newsletter) on LinkedIn and Twitter, tag us, and you’ll be entered to win a pair of GTMfund Airpod Pros! The post GTM 51: A Dream to a Nightmare, and Now a Multi Million Dollar Company with James Isilay appeared first on GTMnow.

Scale 52

Scale Sales Hiring B2B Scaling 52

User Pilot

DECEMBER 12, 2022

Net Promoter Score (NPS): NPS is an 11-point scale that asks customers how likely they are to recommend you to friends. Use feature tagging and see how customers engage with features. Feature tagging gives you granular insights into how users interact with your product. Feature tagging with Userpilot.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

User Pilot

JULY 27, 2021

NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. NPS response tagging to identify recurring issues in your SaaS.

Software Review 98

Software Review Scale SaaS Systems Review 98

Intercom, Inc.

APRIL 13, 2021

This post is a version of a talk I gave at Elastic Community Conference recently. Now, the second part of the story is, once you know about these mechanisms, how can you write automation that safely scales them up to a dozen or so clusters running hundreds of nodes between them? So how do we handle these exceptions?

AWS 249

AWS Cloud Software Review Systems Review 249

Sales Hacker

AUGUST 29, 2023

Before Mixpanel, Meka spent four years at Stripe and scaled and matured its sales organization during the company’s rapid growth from 250 to 2000 people. Share your favourite media piece (GTM podcast or GTM newsletter) on LinkedIn and Twitter, tag us, and you’ll be entered to win a pair of GTMfund Airpod Pros!

SMB 73

SMB Scale Compensation Finance 73

User Pilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. By tracking tagged and untagged brand mentions, you can assess brand health and understand audience sentiment toward competitors. It typically uses a disagree-agree scale.

B2B 98

B2B Underperforming Technical Team B2C Scale 98