Kellblog

NOVEMBER 17, 2022

I’ll put the opening quote here that the editors omitted because it’s nearly unparseable: “I have learned everything I need to know about sales. Planning: planning and the role of key metrics and benchmarks. This guide is effectively a new edition, and a new take, on the prior, excellent B2B Sales Playbook.

B2B 125

B2B Sales Benchmarks Startup 125

Buffer Resources

JANUARY 19, 2024

This allows us to focus on building a relationship with customers over time, turning email into a high-impact channel that boasts over 50 percent open rates and drives a large percentage of our revenue.    Brand emails can feel so impersonal these days, but I think someone signing up for your email list is an intimate thing.

Marketing 96

Marketing Benchmarks Social Media Retention 96

SaaStr

MAY 7, 2023

We’ll host it dockside in the open air right at Tobacco Docks and kick-off Europa with bubbles and bar bites. UiPath, Braze, Rippling, Loom & Zapier: Don’t Miss Hero SaaS Companies on Tuesday Doors open bright and early at 8AM Monday with core content starting at 9AM and going all day long.

Venture Capital 204

Venture Capital Banking Benchmarks Scaling 204

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

SaaStr

AUGUST 7, 2021

100% vaccinated, 100% outdoors + open air. Daniel Kahn, Global Open Finance Lead @ Plaid. Chetan Puttagunta, General Partner @ Benchmark. Nithya Ruff, Head of Open Source @ Comcast. Daniel Kahn, Global Open Finance Lead @ Plaid. Another busy week for speaking confirms for 2021 SaaStrAnnual.com!!

VP of Engineering 263

VP of Engineering Technical Cofounder CTO Coach CTO Hire 263

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. ” Benchmark Data The data shown below depicts how the Klaviyo data compares to the operating metrics of current public SaaS businesses.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9%

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

SaaStr

MAY 9, 2020

#1: Where SaaS Stands Today: Benchmarks and Lessons from 17,479 SaaS Companies. #2: 5: How Top Sales Leaders at Brex and Atlassian are Adjusting Their Sales Process and More (an Open Discussion). #6: 2: A Decade of Learnings from Y Combinator, with Michael Seibel. #3: 3: Funding in the Time of Coronavirus, with Mark Suster . #4:

Benchmarks 200

Benchmarks Trends SaaS Revenue 200

Practical Advice on SaaS marketing

JULY 1, 2020

A SaaS HR systems vendor, for example, can find in the system useful information on sick days, turnover, or time-to-fill open positions. Benchmarks are useful Of course, SaaS vendors need to be very careful to share only aggregate data. Because they’re hosting the data in the cloud, they can see the vital information themselves.

Benchmarks 161

Benchmarks SaaS Cloud Metrics 161

User Pilot

APRIL 22, 2024

Comparison with internal and industry benchmarks. Text response analysis : Dive deeper into the emotions and themes expressed in open-ended survey responses or online reviews. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution. Text response analysis. Sentiment by channel.

Social Media 84

Social Media Software Review Underperforming Technical Team User Experience 84

Payrix

APRIL 24, 2024

Ian and Andy explore actionable strategies for retaining customers, emphasizing the importance of open-ended questioning and proactive outreach. And you know and all kidding aside, you got to have open-ended questions. You got to have your customer service and/or retention teams asking open-ended questions about the facts at hand.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

MARCH 25, 2024

Sessions per user benchmarks and what to aim for. What is a good sessions per user benchmark? This opens the User Dashboard, where you can view the usage sessions for different user segments. This action will open a page like the one below, showing the number of in-app events , session count, and the average session duration.

Metrics 90

Metrics Underperforming Technical Team Engagement Benchmarks 90

SaaStr

FEBRUARY 20, 2021

Reg is just opening now , and a core pass is FREE, so sign up ASAP ! 3. “The 5 Metrics and Benchmarks You Should Track to Maximize Your Company’s Valuation with Tomasz Tunguz of Redpoint Ventures” Tomasz is back with his latest data-driven insights on how to get the highest valuation possible! Sign up here. #3.

Benchmarks 159

Benchmarks Cloud Enterprise Scaling 159

SaaStr

DECEMBER 3, 2021

10 SaaStr 211: The Ultimate Guide To SaaS Pricing From Investors @ Benchmark, Matrix, Upfront Ventures & Operators @ Figma, Snyk, and Kustomer. #9 . #11 SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth. #10 1 SaaStr 221: HBS Sr. . #7 1 SaaStr 221: HBS Sr.

Scale 193

Scale Sales Hiring SMB Benchmarks 193

User Pilot

OCTOBER 2, 2023

Decide which new feature to work on by using in-app surveys with open-ended questions. Use evaluative research for competitor benchmarking by conducting market research to understand where your product excels or falls short. Make sure to incorporate open-ended questions to ensure the feedback is as genuine and unfiltered as possible.

Interviewing 105

Interviewing Benchmarks Innovation Onboarding 105

User Pilot

AUGUST 2, 2023

Use benchmarks to set a standard for certain metrics and measure how changes make improvements. A data-driven email marketing strategy is important because it: Improves click-through rate : You can use customer data to personalize subject lines, making customers more likely to open them.

Data 94

Data Strategy Marketing Software Review 94

Buffer Resources

JANUARY 19, 2024

This allows us to focus on building a relationship with customers over time, turning email into a high-impact channel that boasts over 50 percent open rates and drives a large percentage of our revenue.    Brand emails can feel so impersonal these days, but I think someone signing up for your email list is an intimate thing.

Marketing 68

Marketing Benchmarks Social Media Retention 68

SaaStr

SEPTEMBER 17, 2020

Because of this, Yoav Landman created an open source version of JFrog that helped provide automation of the process. That’s the benchmark we are looking for.”. Before starting JFrog, the founders had built a successful IT consulting firm, AlphaCSP, which focused on developing Java solutions.

New CTO 204

New CTO CTO Benchmarks Consulting 204

Unbounce

APRIL 15, 2021

That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) Conversion Benchmark Report for 2021. Introducing the 2021 Conversion Benchmark Report. We found this reduces the impact of outliers (like pages that convert five times better than the rest) on the final benchmarks.

Benchmarks 145

Benchmarks Machine Learning Artificial Intelligence AI Search 145

FastSpring

DECEMBER 13, 2023

And one thing I am curious about, I’d love for you to talk about some of the highlights, you know, from when you heard, but even specifically, the work that you did on the benchmarking initiative was highlighted by a couple people. Congratulations again to Danica, and if you’d like to join our team, you can find our open roles here.

Benchmarks 78

Benchmarks Interviewing Customer Success Management 78

Unbounce

MAY 29, 2020

” That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) new version of our Conversion Benchmark Report. . Benchmarks can energize your digital marketing strategy in three big ways: They’re a form of competitive intelligence. Introducing the 2020 Conversion Benchmark Report.

AI 145

AI Machine Learning Artificial Intelligence Benchmarks 145

Unbounce

JUNE 21, 2022

I had a midlife crisis, chucked the corporate world aside, and decided to open up a dive shop,” he explains. Head over to the Conversion Benchmark Report to learn more about industry benchmarks. Shortly before he opened his own business, it was time to find out if he was correct. Peter is now retired.

Business 140

Business Travel Benchmarks AI Search 140

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

User Pilot

JANUARY 11, 2024

You can measure the engagement rate by looking at 4 key metrics: Session duration : Alongside the app open rate, session duration tells you how frequently and how well users engage with your app. The benchmarks help you identify areas of strength and weakness in your process. Longer sessions indicate consistent engagement.

Onboarding 104

Onboarding Payment Services Customer Success Payment Solutions 104

ChurnZero

DECEMBER 20, 2021

What to do if the other person won’t negotiate in a fair and open way. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Common customer objections and how to prevent them.

Scale 98

Scale Benchmarks Leadership B2B 98

User Pilot

MARCH 23, 2023

An open-ended follow-up question for customers to explain the reason behind their rating in their own words. Compare with industry benchmarks : Your NPS score lets you know how you’re performing in your industry. Use it to assess your product’s performance by comparing it with the SaaS benchmark.

Software Review 94

Software Review Benchmarks Branding Growth Marketing 94

Intercom, Inc.

DECEMBER 8, 2020

This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened. Comparing tickets completed against the number of tickets opened is a quick way to review your overall team performance. Resolution Time.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

FastSpring

SEPTEMBER 16, 2022

But because we want it to be an ideal place for you to virtually “hang out,” this space is still malleable and open to suggestions. One of the recent questions we had for members was to let us know what kind of benchmarking data and metrics they’d like to see FastSpring release. (An And if you have no interest in FastSpring?

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)?

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Chart Mogul

JUNE 16, 2023

In account management, your customers will be so much more open to giving you honest feedback if they met you in person, and saw how tall you are. Asking folks if they knew what it meant was our “soft opener”. This year we printed a summary version of our SaaS Benchmarks Report 2023. They felt proud! And they felt well-informed.

Strategy 52

Strategy SaaS Benchmarks Travel 52

User Pilot

JUNE 24, 2022

According to the NICE Satmetrix 2021 benchmark, the average NPS for the SaaS industry is 41. Analyze and tag open-ended answers. Compare your NPS score with industry benchmarks. NPS benchmarks in SaaS. Below is a list of average NPS benchmarks for different industries. Analyze and tag open-ended answers.

Software Review 52

Software Review Data Benchmarks Scale 52

User Pilot

FEBRUARY 28, 2023

After receiving the NPS data, product marketers should factor in performance trends, next focus topics, benchmarking, and segmentation. Benchmarking: What does the industry benchmark look like, and how does your score compare to it right now? It exhibits the most commonly used words from customers’ open-ended responses.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Trends Cloud 93

Sales Hacker

AUGUST 30, 2021

If you want to derive meaningful insights, you need to set benchmarks to track metrics and interpret data. Ideally, you need both internal and external benchmarks. It can help to include an open-ended question that leads can’t just leave to be filled in automatically, to force them to reflect and share their own opinions.

Scale 88

Scale Data Sales Benchmarks 88

User Pilot

OCTOBER 9, 2023

Use open-ended questions to leave room for your users to provide thorough feedback. They’re open-ended questions designed to ask more details about the user’s answer so it can complement quantitative data with qualitative. Ensure that your customer’s responses are unbiased and totally free from any influence.

Software Review 103

Software Review Onboarding Scale Churn 103

Sales Hacker

NOVEMBER 17, 2020

According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. At 6sense , we broke through the benchmark and generated $787k per BDR every month… all without cold calls and emails. Did you dig into your open rates? But it didn’t happen overnight. Click rates?

Engagement 97

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 97

Baremetrics

SEPTEMBER 9, 2021

The profit margin also makes it possible to compare your profitability to your competitors relative to an industry benchmark. Baremetrics offers SaaS financial benchmarks that will show you, at a glance, what’s standard in your industry. Check out more of what the Open Benchmarks say here , or start a free trial today!

Payments 103

Payments Revenue Payment Services SaaS Payments 103

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. Two questions are ideal in an NPS survey.

Scale 96

Scale SaaS Software Review Benchmarks 96