User Pilot

APRIL 24, 2024

Read our step-by-step guide to find out how to install it on your app. TL;DR Userpilot is a product growth platform that enables customers to create in-app experiences to drive user engagement. They are superimposed on your product UI and provide contextual guidance to end users based on their in-app behavior and use cases.

Onboarding 88

Onboarding Engagement B2B Development 88

User Pilot

APRIL 10, 2024

Through customer retention management. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

Retention 98

Retention Metrics Strategy Management 98

SaaStr

DECEMBER 25, 2023

First, it’s complex to manage. Second, your users will see the pricing is “cheaper” somewhere else and get mad. Third, it’s OK to guide different regions to different plans. Dear SaaStr: Should SaaS Pricing Be Adjusted for Different Geographical Markets? Your public pricing? Usually the answer is — Not Today. Usually — wait.

Pricing 238

Pricing Marketing SaaS Development 238

User Pilot

APRIL 21, 2024

Our guide explains how to create effective conversion paths. TL;DR A conversion path is a step-by-step process that guides prospects. Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Sending email sequences post-sign-up to guide customers through the product. Sending email sequences post-sign-up to guide customers through the product.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

MARCH 12, 2024

It involves all the elements that allow users to move through an app or web page, guiding them from point A to point B. TL;DR Navigation UX is the design that guides users intuitively through a product’s interface to achieve their goals.

User Experience 104

User Experience Software Review Systems Review Engagement 104

User Pilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support ! However, there are no in-app resources available to guide you.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Customer Support 96

Customer Support Software Review Systems Review Mobile 96

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Software Review 93

Software Review AI Search SaaS Technical Review 93

User Pilot

APRIL 21, 2024

Is Userlane or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Is there a better in-app onboarding software that would better fit your needs?

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. How to integrate microsurveys seamlessly into the user journey.

Sales Hiring 104

Sales Hiring Generative AI AI Leadership 104

User Pilot

APRIL 22, 2024

Notion personalizes onboarding for new users to reduce time to value. JivoChat delays the email verification process to avoid user frustrations. Zapier maintains a tight feedback loop to build trust with users. Network effects : As more users adopt your product, its value increases dramatically.

Strategy 78

Strategy Education User Experience Acquisition 78

User Pilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Users exhibit a stronger memory recall for incomplete tasks, fostering engagement and curiosity.

Onboarding 101

Onboarding Systems Review User Experience Engagement 101

User Pilot

APRIL 21, 2024

Is UserGuiding or Userlane the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. With so many alternatives on review sites, it’s a bit tricky to choose one.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. They provide insights to improve user experience and meet customer needs.

Management 102

Management Scale Software Review User Experience 102

User Pilot

APRIL 21, 2024

Is UserGuiding or Chameleon the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. With so many alternatives on review sites, it’s a bit tricky to choose one.

Software Review 52

Software Review AI Search Onboarding Pricing 52

User Pilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. User guides are crucial to maximizing feature adoption and product usage.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Reducing time to value is essential for user retention and product adoption.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

APRIL 8, 2024

Did it come from the management or employees? Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams. Whose idea was it to buy it?

Strategy 84

Strategy Business SaaS Customer Lifetime Value 84

User Pilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Is there a better in-app onboarding software that would better fit your needs?

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 24, 2024

It supports MRR growth and provides consistent access to your users. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn.

SaaS Payments 78

SaaS Payments Retention Payment Services Payment Solutions 78

BetterCloud

APRIL 18, 2024

We’ve developed “ The IT leader’s mega-guide to saving on SaaS ” to equip IT leaders with the knowledge to optimize their SaaS stack and maximize ROI. The rise of spend management software Just like your single sign-on tool is crucial for running IT, so is a SaaS spend management platform. It’s time to take charge.

SaaS 52

SaaS compliance Operational efficiency. Subscription 52

User Pilot

JANUARY 10, 2024

Are you an aspiring user onboarding specialist, trying to figure out what the appropriate onboarding manager salary to expect is? Or perhaps you’re a SaaS company looking to hire the perfect onboarding manager with the best qualifications and the right pay. What is an enterprise onboarding manager?

Onboarding 94

Onboarding Management SaaS Technical Review 94

User Pilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. Introducing additional features to re-engage users who adopted the core product.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

APRIL 25, 2024

Effective market research combines both qualitative methods, which explore consumer motivations, and quantitative methods, which provide measurable statistics, to create comprehensive insights that guide business strategy and decision-making. For SaaS product managers, market research, including competitive analysis, is crucial.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

DECEMBER 12, 2023

TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points. Book the demo!

User Experience 101

User Experience Customer Lifetime Value Metrics Interviewing 101

User Pilot

APRIL 26, 2024

We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Are you wondering how to retain your customers and make them love your product?

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

FEBRUARY 28, 2024

This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! Pendo Engage is primarily used for product adoption , with product analytics and user feedback being the next most common use cases. What is Pendo Engage? Integrations.

Software Review 104

Software Review Engagement Technical Review AI 104

User Pilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background. Get the book.

User Experience 99

User Experience Systems Review Consulting Strategy 99

User Pilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Strategy 96

Strategy Underperforming Technical Team User Experience SaaS 96

User Pilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Onboarding 101

Onboarding Social Media User Experience Engagement 101

User Pilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. This approach is vital in modern product management , and every product manager needs to embrace it. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. What is data-driven product management?

Data Analysis 103

Data Analysis Data Management Trends 103

User Pilot

JANUARY 8, 2024

TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Grammarly uses a demo document to show users how the tool works. Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product.

Onboarding 97

Onboarding SaaS ChatGPT Retention 97

User Pilot

SEPTEMBER 4, 2023

When Justin Peticolas, the Manager of Implementation and Onboarding at Groupize,the modern meetings management platform unifying travel, spend, and compliance, learned his then-existing onboarding solution is shutting down, he had 6 days to find and implement a new user onboarding tool before their next big launch.

Onboarding 105

Onboarding Travel Innovation compliance 105

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

User Pilot

SEPTEMBER 29, 2023

This article provides the guide you need. The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. Growth teams make experiments across the entire user journey. Thinking about building a growth team?

Scale 105

Scale Software Review SaaS Technical Review 105