Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Customer self-service offerings make customer service teams more efficient and effective.

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104

Sales Hacker

DECEMBER 1, 2017

Using tools like Tout App to execute outreach and manage responses. As a side note – there’s an incredible glossary of sales terms available that you can share to get them up to speed on jargon and terminology. A virtual sales assistant can also refer to a contractor located overseas. for this trick). does the same thing.

Sales Hiring 95

Sales Hiring Outsourcing Services Sales Recruiting Sales 95

Upscope

JANUARY 4, 2021

People don't want to message us and ask us questions, they want to use the software and solve the problem. It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Live chat support is the next option and phone support is rapidly becoming an emergency escalation channel. Answer Dash does this.

Software Review 52

Software Review Systems Review Technical Review Scale 52

User Pilot

JUNE 28, 2021

CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification. With the rise of social media and the digital realm, brands need to move beyond plainly displaying messages and build a unique experience for their customers. Is your customer engagement marketing strategy bringing in expected results?

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

MAY 25, 2023

Userpilot allows you to translate your surveys into over 100 languages inside the app without the need to export and re-import them. Common challenges when translating surveys In-app surveys in SaaS products tend to be short so translating them may seem like an easy task. What is survey translation?

Sales Hiring 91

Sales Hiring SaaS Outsourced Development Market Research 91

Intercom, Inc.

JULY 17, 2019

You could also dedicate some space at the start of the article to defining common terms, or link to a glossary – like our own Intercom Glossary – where you’ve defined these phrases in detail. Difficulty understanding how to use and find success with a product is a top reason for churn. Make navigating your knowledge base easy.

Management 245

Management Scale Churn Education 245