SmartKarrot

OCTOBER 2, 2023

In the outcome-driven world, creating a customer success playbook that resonates is not merely a strategy; it’s an art. It requires vision, knowledge, determination, and iterations to get a highly effective playbook. A well-crafted playbook serves as a north star for customer success teams that produce consistent results. Based on the business, organization maturity, and past experiences playbooks can be very different in serving the same needs.

Customer Success 10

Customer Success Innovation Construction Communication 10

SaaStr

OCTOBER 2, 2023

Dear SaaStr: What Happens if One Founder Wants to Quit When the Startup Has Just Raised VC Funding? This, unfortunately, is more common that you might think. First, be completely upfront with your investors immediately. As horrible as this is, it’s not the first time. Let them know, and let them know you are working on it. Basically, you have 2.5 options: Find a replacement “founder” While this isn’t literally possible, by that I meant someone who can operate at a very se

Startup 257

Startup Banking Leadership Engineering 257

Tom Tunguz

OCTOBER 2, 2023

Eliciting product feedback elegantly is a competitive advantage for LLM-software. Over the weekend, I queried Google’s Bard, & noticed the elegant feedback loop the product team has incorporated into their product. I asked Bard to compare the 3rd-row leg room of the leading 7-passenger SUVs. At the bottom of the post is a little G button, which double-checks the response using Google searches.

Artificial Intelligence 167

Artificial Intelligence SaaS Software Data 167

SaaStr

OCTOBER 2, 2023

So we just wrapped our first trifecta year of major events between: SaaStr Annual in SF Bay Area, Europa in London, and APAC in Singapore. Earlier this year, we shared how the big theme from a Sponsorships perspective leads from SaaStr Europa 2023 were up 153% from 2022. So, we took a lot of the learnings from London and amplified them 10x for the much larger SaaStr Annual.

Trends 244

Trends New CTO CTO Data 244

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

User Pilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. TL;DR Generative research explores and understands users’ needs , motivations, and behaviors to inspire new product ideas and concepts.

Interviewing 105

Interviewing Benchmarks Innovation Onboarding 105

CloseSaaS

OCTOBER 2, 2023

Customer acquisition cost is the average spend required to get a new customer—and if it’s too high, you’re burning through resources. Learn how to optimize CAC for your business today.

Acquisition 64

Acquisition Metrics Business Sales 64

Scytale

OCTOBER 2, 2023

HIPAA and HITRUST are two frameworks that are commonly used in the healthcare industry so it is understandable why they are compared so often. However, there are various differences. What is HIPAA?   HIPAA , the Health Insurance Portability and Accountability Act, is a set of rules created back in 1996 to keep people’s medical info private. If you handle patient data , you have got to follow HIPAA or else you’ll be breaking the law!

Healthcare 59

Healthcare compliance Technical Review Systems Review 59

SmartKarrot

OCTOBER 2, 2023

In today’s highly competitive business landscape, retaining customers has become more critical than ever. Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. 1.

Churn 10

Churn AI Onboarding Customer Success 10

Buffer Resources

OCTOBER 2, 2023

🖤 At Buffer, we’ve long aimed to default to transparency, a practice we believe helps eliminate inequality and gives everyone a greater chance of succeeding. Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well.

Payment Methods 115

Payment Methods Sales Hiring Payments Business 115

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