Sun.Aug 20, 2023

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The Irreplaceable But Toxic Employee

SaaStr

So there’s a pickle a lot of you will get yourselves into. That critical team member, that you just have to have, that you need — that’s also toxic. I remember when it happened to me. In my first start-up, there were literally only a handful of engineers who understood our technology. The best we made our CTO. The second best, “William”?

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Mean Reversion: When Will Startup Investing Return to Normal?

Tom Tunguz

The post-Covid surge in venture capital pushed valuations & activity to record breaking heights. Since then, investing activity dropped precipitously. When a collapse follows a surge, mean reversion suggests behavior should revert to a reasonable baseline. By building a linear model we can hazard a guess of when that might be. The blue line shows actual Seed, A, & B activity by quarter.

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My App Stack: Carin van Vuuren, CMO of Greenhouse

SaaStr

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. This week we have Carin van Vuuren up, CMO of Greenhouse. #1. What’s your core stack of apps today?

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Proactive Customer Service: What is It and How to Do It [+ Examples]

User Pilot

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Top SaaStr Content for the Week: Workshop Wednesday with Justworks’ CRO, Loom’s CEO and Co-Founder, Rippling’s CEO and more!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The SaaStr MiniGuide to Pitching, Raising and Closing VC Funding Business Disputes: You Always Lose 5 Top Tips to Drive Down Churn in The Early Days Top 10 SaaStr Tips for Founders & CEOs The 10 Habits of Unsuccessful Entrepreneurs Top Podcasts This Week: 1.

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How to Drive Feature Adoption in SaaS – 11 Strategies

User Pilot

After tirelessly working on a new release, the next step is to drive feature adoption and ensure the intended users enjoy using it. This article shows you the right strategies to implement for feature adoption. TL;DR Feature adoption happens when users integrate specific features of your tool into their workflows and become habitual users. Feature discovery focuses on making users aware of new or underused features.

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Three Marketing Lessons from The Political Realm

Kellblog

Silicon Valley marketing communications are, simply put, not the major league. By comparison to Washington, DC and political communications, we are AAA baseball [1]. In fact, to be less kind, if DC communications are the major league, you could argue that consumer marketing is AAA, and we in Silicon Valley are only AA. We play for the love of the game [2].

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How to Use the Build, Measure, Learn Loop In The Product Development Process

User Pilot

The build-measure-learn process is a fundamental part of the lean startup methodology introduced by Eric Ries in his book “The Lean Startup.” Over time, companies across different industries have used it as a valuable tool for building successful products. Read on to see how to apply this framework at every stage of your product development cycle and drive product growth.