SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Indirectly lead a team of 41 across Onboarding & Implementation and Success.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

OpenView Labs

MARCH 10, 2019

Happy customers stick around and recommend your company to their friends. This is what makes customer success such an important part of any SaaS company’s success, and it’s especially critical for companies that employ a product led approach to growth. But how do organizations make customer success work at scale?

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty.

Customer Support 68

Customer Support Underperforming Technical Team AI Search Social Media 68

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive operational efficiency by automating and improving processes and best practices.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

BetterCloud

MAY 31, 2022

Manual onboarding and offboarding processes can be time-consuming and costly. Without automation, IT faces an uphill battle to ensure that incoming employees have a smooth onboarding experience, while also preventing departing employees from creating data and security risks as they leave your organization.

Operational efficiency. 52

Operational efficiency. Onboarding Cloud SaaS 52

BetterCloud

JUNE 14, 2023

Streamlining new hire onboarding and employee lifecycle management with BambooHR integration Typical HR workflow prior to SaaS Management A Human Resources Information System (HRIS) is like the main hub for handling important events related to employees in an organization.

Technical Review 52

Technical Review Systems Review Innovation Operational efficiency. 52

User Pilot

MAY 8, 2024

Customer needs are desires, requirements, and expectations customers have when they look for a product or service. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. How to identify customer needs?

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

BetterCloud

JULY 18, 2023

Deployment-related time to value is ease of setup process In the world of SaaS management platforms, the ease of setup process breaks down into: Certification programs and training Knowledge base and active user community Professional services packages Customer success and support Some SaaS management platform vendors are better than others.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

CustomerSuccessBox

MAY 17, 2021

So what are the proven hacks to driving customer retention ? Top 6 strategies/hacks to retain customers. Reduce the time to Onboarding. Segmenting Customers. Reduce the time to Onboarding. This is called Over-boarding or I would say “ Onboarding fatigue ”. Automation without Human Intervention.

Retention 52

Retention Payment Features Scale SaaS 52

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Identifying opportunities for growth and expansion in existing accounts.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

Totango

NOVEMBER 6, 2020

Scale action to efficiently retain customers. >1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers. >83k cloud customers managed consistently. Scale Action to Efficiently Retain Customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

OpenView Labs

FEBRUARY 13, 2019

I am often asked the question whether customer success needs to create different versions of customer journeys for their various customer types, or even a customer journey for each customer. Doing so does not scale nor is it feasible to run your operations differently for each customer.

Operational efficiency. 53

Operational efficiency. Customer Success Education Development 53

SmartKarrot

APRIL 10, 2020

Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Work with the services teams to facilitate the onboarding of new customers.

Customer Success 8

Customer Success Outsourced Development Operational efficiency. Consulting 8

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Customer Success Enablement.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

User Pilot

JANUARY 26, 2021

Customer Journey Mapping is the precursor for Customer Journey Analytics Kommunicate reduced churn by using customer journey analytics to identify the engagement problems with their activation points. They made a hypothesis and tested their analysis by creating onboarding experiences with Userpilot.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Sales Hacker

JANUARY 29, 2018

ONB : Onboarder – Onboards/Integrates a client and achieves first use. CSM: Customer Success Manager – Achieves recurring use of the service. PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it. This messes up the balance.

Sales Recruiting 75

Sales Recruiting Scale Sales Hiring Sales 75

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. Three steps to successful CPQ deployment.

Scale 94

Scale Software Review Marketplace as a Service Outsourced Development 94

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SmartKarrot

AUGUST 9, 2022

Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies. Operational Efficiency.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies. Operational Efficiency.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

APRIL 27, 2023

How AI Notetakers Transform Customer Success? The customer success team can benefit in many ways by using AI notetakers. The tool can summarize the meeting with the major actionable decisions and plans, which can be shared with the customer success team. But the question is how?

Scale 10

Scale AI Artificial Intelligence Scaling 10

SmartKarrot

OCTOBER 8, 2021

Therefore, it is critical to know how to cut down on the costs and help fetch the best of integration efforts while onboarding newer SaaS software. Key Benefits of SaaS Integration: Operational efficiency & Quality: When SaaS integration is done right, it leads to major operational efficiency as well as an enhanced quality.

SaaS 10

SaaS Systems Review Technical Review Operational efficiency. 10

SmartKarrot

JULY 14, 2023

ServiceNow can strengthen customer satisfaction by allowing easy management to support agents and improving their productivity. HR Service Delivery (HRSD): ServiceNow’s HRSD features support HR service delivery, including employee onboarding, offboarding, case management, and employee self-service.

compliance 10

compliance Scale Enterprise Finance 10

SaaStr

JULY 12, 2019

And early is harder … I’ve worked in really data driven companies, right, I’ve worked at Eloqua, I’ve worked at Hubspot, I’m now at Pendo, and I see the value in having operational efficiency. Joe Chernov: It’s absolutely part of customer success.

Scale 132

Scale Sales Hiring Metrics Branding 132

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Benefits of Product operations. It focuses on reducing costs and achieving company goals on time by improving operational efficiency. Read on to know more.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10