SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 206

Scale compliance Healthcare AI 206

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 229

Banking Payment Features Venture Capital Subscription 229

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 191

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 191

SaaStr

NOVEMBER 3, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

Payments 223

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 223

Stax

MARCH 6, 2024

Enhanced customer retention The convenience of a “set and forget” payment model lowers the barriers for customers to continue using a service, fostering loyalty and reducing churn. Leverage analytics for decision-making Billing software captures insights into trends, churn rates, and revenue opportunities.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

DevOps as a Service 212

DevOps as a Service AI Search Cloud compliance 212

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That all sounds well and good in theory… but how do you prevent against churn in practice? Most online information about churn is vague, high-level fluff. How to calculate churn rate 1. How to calculate churn rate.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

SaaStr

DECEMBER 5, 2023

By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn. Security — SOC 2 compliance is table stakes. Most founders want to expand their TAM. All of these components will ultimately drive your valuation.

Scale 189

Scale Enterprise readiness compliance Enterprise 189

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 78

Payment Services Payment Features Payments B2B 78

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Ultimately, when used correctly, it boosts engagement and reduces churn.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

JANUARY 17, 2023

Legal compliance. Plus, FastSpring takes on the liability of transactions, which means we manage chargebacks, fraud prevention, gathering and remitting consumption tax, and legal compliance. Automate Payment Failure Handling and Reduce Churn. Automate Payment Failure Handling and Reduce Churn. And much more.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management: Reduce Involuntary Churn With Proactive Dunning.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). The most common product group put in this category is vector databases.

AI 183

AI Revenue Cloud Technical Advisors 183

Stax

FEBRUARY 26, 2024

Challenges in Recurring Payments One of the significant challenges in recurring payments is managing customer churn. Keeping track of various state and country laws can be tough, so choosing a payment processor that ensures compliance is key to addressing this challenge. Ready to Learn More?

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

BrightBack

FEBRUARY 19, 2021

Without testing and optimization, new regulations are poised to lead to increased churn among subscription businesses. We've found that online cancelation flows result in higher customer satisfaction, but can lead to increased churn if they aren't coupled with a robust testing motion around cancelation.

Subscription 52

Subscription Payment Features compliance Technical Review 52

Stax

NOVEMBER 27, 2023

To choose the right KYC provider, some of the factors you should look at are if the provider offers automated KYC processes, integration with existing systems, future-proof scalability, and full compliance with regulatory requirements. While internationally CDD can be seen as a key component of KYC compliance, within the U.S.,

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88

Blulogix

FEBRUARY 9, 2024

Automated Renewal and Churn Management: Keeping track of renewal dates and minimizing churn rates are critical for sustaining revenue streams. Effective subscription billing systems automate these processes, sending timely reminders to customers and providing insights into churn rates and their underlying causes.

Payments 52

Payments Payment Services Subscription Payment Features 52

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

FastSpring

OCTOBER 31, 2022

for you Stays in compliance with local laws and regulations Reduces churn with proactive payment retries and customer notifications Makes it really easy for customers to buy Manages recurring payments for you Provides everything for one flat rate. Effortlessly Stay in Compliance with Local Laws and Regulations.

Merchant Services 78

Merchant Services Payment Features Payment Services Payment Solutions 78

Subscription Flow

MAY 30, 2024

3. Marketing software : say your subscription management tools have identified a few customers who are at the risk of churning away from your service, what this integrated marketing software can do is it can automatically be fed that data and then send out reminder emails or discount offers to help retain those customers.

Merchant Services 69

Merchant Services Payment Solutions Payment Services SaaS Payments 69

Blulogix

JANUARY 8, 2024

Advanced Revenue Recognition Accurate revenue recognition is essential for financial transparency and compliance. Compliance Assurance: BluIQ helps you stay compliant with accounting standards and regulations. Enhanced Subscriber Experience A positive subscriber experience is key to retaining customers and reducing churn.

Payments 52

Payments Payment Features Payment Services Subscription 52

BetterCloud

JUNE 6, 2024

Without proper visibility, it’s difficult to identify potential security threats, enforce compliance policies, or troubleshoot user issues. Nightmare 2: The user provisioning and deprovisioning tango The constant churn of employee onboarding and offboarding can leave you feeling like you’re stuck in user provisioning purgatory.

Azure 52

Azure compliance Onboarding Management 52

Blulogix

JANUARY 29, 2024

Neglecting the importance of a positive billing experience can lead to customer dissatisfaction and churn. Mistake #5: Failing to Consider Regulatory Compliance Billing processes must adhere to tax regulations and reporting requirements. Failing to consider regulatory compliance can result in costly penalties and legal issues.

Payment Solutions 52

Payment Solutions Payment Services Payments Payment Features 52

User Pilot

MAY 27, 2024

It lets you: Power customer retention efforts : Since loyalty-based customer segments enable personalization , they are more likely to enhance customer satisfaction and prevent churn. Some examples of common segments include disengaged users , loyal customers, power users, potential loyalists, and customers at risk of churn.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

Mucker Capital

APRIL 6, 2024

This includes setting up initial accounting practices and systems, HR, payroll, banking, financial controls, and tax compliance. Overall, it's important to choose the right financial system based on the specific needs and growth stage of the startup, with a focus on scalability, integration, and compliance support.

Payment Services 52

Payment Services Systems Review Development Team Review Technical Review 52

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Client churn is scary but inevitable. ” They learned that many company founders were HR leaders who needed help managing complicated local labor laws. Be quick to try new things, and when something works, execute even faster. Support sales early. Go global early.

Sales Hiring 229

Sales Hiring Payment Services SaaS Payments Scale 229

Subscription Flow

FEBRUARY 27, 2024

Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws. Useful Revenue Evaluation: Subscription billing systems give companies insightful information about revenue trends, allowing them to examine growth trends, churn rates, and subscription data to make wise decisions.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Solutions 78

Blulogix

NOVEMBER 8, 2023

Customer Churn: Solution: Focus on customer engagement and satisfaction through personalized offerings and exceptional service. Regulatory Compliance: Solution: Stay informed about industry regulations and choose billing software that adapts to evolving compliance standards.

Subscription 52

Subscription Payment Features compliance Pricing 52

Blulogix

JANUARY 24, 2024

Compliance Costs: Calculate potential savings related to compliance with tax regulations. Customer Satisfaction A more efficient and accurate billing process enhances the customer experience, potentially reducing churn and increasing customer lifetime value.

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

SaaStr

DECEMBER 7, 2020

So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Vanta – Automated security and compliance, starting with SOC 2. Freshworks – The Ultimate Customer-For-Life Software Suite. Customer expectations are rising.

Scaling 157

Scaling compliance Churn Innovation 157

Subscription Flow

NOVEMBER 23, 2023

Manual billing is prone to discrepancies and other errors that can snowball into eventual churn of customers. Firstly, SaaS businesses should keep themselves updated about industry compliance standards so their billing processes can run smoothly without any legal issues. There would also be significantly less room for human error.

Payment Services 59

Payment Services SaaS Payments Payment Features Payment Facilitation 59

User Pilot

MARCH 25, 2024

To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition. Finally, accurate valuations are also important for regulatory compliance and taxation purposes.

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

Mucker Capital

APRIL 2, 2024

Revenue or Outcomes Revenue loss can occur due to customer churn or inefficiencies in the sales funnel. This could include security software, training, compliance, etc. Calculating Revenue Loss Determine factors like churn rate and growth targets to estimate potential revenue loss due to churn or revenue gain through growth.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

Blulogix

JANUARY 10, 2024

BluIQ's Automation Capabilities A positive subscriber experience is key to retaining customers and reducing churn. Global Expansion: If your business ventures into international markets, BluIQ supports multi-currency billing and compliance with regional tax regulations.

Payment Services 52

Payment Services Payment Features Payments Payment Solutions 52

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Is it user-friendly for both employees and customers?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. A/B testing.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

FastSpring

JANUARY 5, 2021

Global Compliance. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. Activations Cancelations Churn Rate Upgrades/Downgrades Upcoming rebills Lifetime Value. Simplicity. Usability. Functionality. Revenue Recovery. Reporting. Customization. Fraud Protection. Third-Party Integrations.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125