User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Experience 70

User Experience Onboarding AI Technical Review 70

FastSpring

MARCH 20, 2023

Dashboard Update #1: Checkout Preview Widget First, we have enabled Checkout Preview which, with branding and localization customization, you’ll be able to see what your checkout can look like with FastSpring right from our dashboard. The post Release Notes | March 2023: Webhook Log, ACH, Updated User Experiences, and More!

User Experience 85

User Experience Merchant Services Payment Methods Payments 85

Neil Patel

DECEMBER 15, 2020

However, if your brand is strong enough, your audience might be willing to pay. A third way to monetize traffic is by doing sponsored posts for brands. Ads can be annoying to users if you implement them wrong. Read on to learn about how to earn more from display ads without destroying your user experience.

User Experience 145

User Experience Advertising Mobile Machine Learning 145

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

User Experience 77

User Experience Underperforming Technical Team Customer Lifetime Value Retention 77

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 77

User Experience Underperforming Technical Team Scale SaaS 77

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. The user experience of design systems. An example is any brand redesign.

User Experience 191

User Experience Underperforming Technical Team Mobile Telecommunications 191

Neil Patel

AUGUST 17, 2021

Brand awareness refers to how memorable your brand or company is to your target consumers. It’s how easily people recognize your brand when, for example, they hear your company name or see your logo. How do you build brand awareness, especially if you’re a new company? What Are Brand Awareness Campaigns?

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

TrackStreet

JULY 20, 2023

How to Protect Your Brand Online Do you know how much your eCommerce brand is worth? Have you ever calculated your brand’s actual contribution to the bottom line — either in dollar figures or as a percentage of your company’s overall value? Calculating brand value is a tricky and imprecise science.

Branding 52

Branding Marketplace as a Service Pricing User Experience 52

Unbounce

JULY 21, 2020

Let’s face it: brand marketers get a bad rap. At the same time, brand became less exciting—and sometimes an afterthought. Companies have found their edge by investing in incredible brands, and a company’s brand has become its differentiator. What Goes Into a Brand? It was too “fluffy.”

Branding 145

Branding Underperforming Technical Team Scale Growth Hacking 145

Chart Mogul

JULY 8, 2020

Betty wasn’t a brand mascot or advertising gimmick, she was the embodiment of a brand’s voice. By allowing customers (or users, if you prefer) to interact directly with the Betty Crocker brand voice, General Mills fostered strong brand loyalty and a rich, active community around its products.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

ProfitWell

OCTOBER 28, 2019

We’ll focus on how these two titans of industry battle it out over user experience and product-market fit as arguably some of the most lucrative businesses on the planet. G Suite sacrifices power in some of its tools (most notably Sheets) for a better user experience. The Tradeoffs.

User Experience 60

User Experience Finance Cloud Product Marketing 60

OpenView Labs

NOVEMBER 17, 2020

Think of a brand. Any brand you like. Since it’s one of the most recognizable brands, let’s go with Apple. Through this video, Apple connected with their users on an emotional level and made them realize that it’s not just a company, but an essential part of daily life. Key elements of branding. Tone of voice.

Branding 91

Branding Onboarding Communication User Experience 91

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. It’s now an expectation that is carrying through into the B2B and B2B2X landscapes.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

Chart Mogul

APRIL 3, 2018

These SaaS companies are raising the table stakes for business software by leveraging the power of brand experience. So what does it take to build a standout B2B brand in 2018? These recent subtle shifts in approach to B2B branding have snowballed into a full scale rethink of what it means to produce and sell B2B software.

Branding 97

Branding B2B Investment User Experience 97

User Pilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Positive customer perception can lead to brand loyalty, while negative perception (e.g.

Software Review 87

Software Review SaaS Social Media Interviewing 87

SaaStr

MARCH 13, 2023

Few SaaS brands have been able to hone in on this the way Scratchpad and OpenPhone have. Co-founder and CEO of Scratchpad, Pouyan Salehi, and OpenPhone’s Co-founder, Daryna Kulya, share how they consistently engineer delightful experiences for their customers.

Growth Hacking 207

Growth Hacking Social Media SaaS Business 207

User Pilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

Customer Lifetime Value 85

Customer Lifetime Value User Experience Retention Scale 85

User Pilot

APRIL 22, 2024

Ready to start tracking user opinions and feelings about your brand? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a sentiment dashboard? It reveals customers’ overall emotional tone toward your brand, product, or service.

Social Media 70

Social Media Software Review Underperforming Technical Team User Experience 70

OpenView Labs

OCTOBER 19, 2021

When searching for a sales leader, it’s important that PLG organizations think about sales as an extension of the company’s brand. This idea of sales as an extension of brand came up on the BUILD Podcast during a conversation between host Blake Bartlett and guest Kyle Parrish. Establishing Sales as a Brand Steward.

Scale 52

Scale Sales Hiring Branding Sales 52

User Pilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Userpilot ’s interactive walkthrough. Churn survey template from Userpilot.

Software Review 83

Software Review SaaS Churn Engagement 83

USIO

JANUARY 30, 2024

Customization: Flexibility to customize the checkout process and user interface to align with the branding and user experience preferences of the business. Analytics and Reporting: Access to transaction data, analytics, and reporting tools for businesses to monitor and analyze their payment activities.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

Chart Mogul

JULY 8, 2020

Betty wasn’t a brand mascot or advertising gimmick, she was the embodiment of a brand’s voice. By allowing customers (or users, if you prefer) to interact directly with the Betty Crocker brand voice, General Mills fostered strong brand loyalty and a rich, active community around its products.

Branding 52

Branding Churn Underperforming Technical Team Retention 52

User Pilot

MAY 20, 2024

Foster an online brand community to increase loyalty and create competitive advantages. Regularly collect and act on customer feedback to improve the user experience. Personalized onboarding experiences focus on specific user needs and introduce only features and information relevant to their use cases. The result?

Retention 92

Retention Strategy Sales Recruiting Scale 92

Neil Patel

FEBRUARY 3, 2023

Once customer meets brand, it’s like connecting with an old friend on Facebook. One that grew into being influenced by user behavior. Core Web Vitals (CWV): Speed metrics Google uses to gauge a website’s user experience. Would your users want to thank you after reading your content? I hardly do. See the theme here?

AI Search 144

AI Search Trends Artificial Intelligence AI 144

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. 60% of consumers say they’ve purchased from a particular brand solely based on its services.

SaaS Payments 88

SaaS Payments Trends Payment Solutions Payment Methods 88

User Pilot

FEBRUARY 6, 2024

Following UX writing best practices is the secret ingredient that turns good products into great user experiences. But how can you write UX copy that’s subtly helpful, improves the user experience, and retains customers? Effective UX writing can handhold users through the user journey.

User Experience 52

User Experience Generative AI AI Branding 52

User Pilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Strategy 78

Strategy Underperforming Technical Team User Experience SaaS 78

User Pilot

AUGUST 23, 2023

TL;DR Customer experience design optimizes interactions between a brand and its customers to foster satisfaction and loyalty. UX design focuses on user interactions with a product or feature. Segment customers based on these to create different user journeys.

Strategy 69

Strategy Software Review User Experience Technical Review 69

SaaStr

JANUARY 22, 2021

The end-user is becoming the decision-maker and catalyst for growth. Product experience is associated with the brand experience. Organic expansion grows through self-serve sign-ups and user invites. The growth team needs to focus on optimizing user acquisition and PQLs (Product Qualified Leads).

Scale 258

Scale New CTO CTO Acquisition 258

User Pilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. user experience User experience and usability are closely connected but they refer to different aspects of product experience.

User Experience 83

User Experience Sales Recruiting Scale Interviewing 83

User Pilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. It encompasses labels, buttons, error messages, and any text users encounter within your product. Consider the image below.

Underperforming Technical Team 80

Underperforming Technical Team User Experience Onboarding Mobile 80

User Pilot

MAY 21, 2024

Expect to learn specific strategies that enhance user experience and grow your bottom line. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is conversion rate optimization? Enhancing user experience. Performing tests. Collecting feedback.

Scale 52

Scale Strategy User Experience Acquisition 52

SmartKarrot

OCTOBER 10, 2023

No longer seen merely as a reactive function, it’s now regarded as a proactive strategizing and execution that has KPIs related to user satisfaction, loyalty, and product adoption. As businesses strive to provide unparalleled user experiences and support, personalizing your customer success playbooks has emerged as a pivotal strategy.

User Experience 10

User Experience Customer Success Communication Strategy 10

Payrix

JANUARY 30, 2024

Leveraging Payrix to build Neon Pay has improved the user experience across their family of brands while helping their clients afford new opportunities to move their mission forward. Share: 264% ROI compared to prior solution Consider the possibilities of smarter monetization with Payrix.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

APRIL 3, 2024

With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant. You can also have extensive customization for resource centers, including brand-matching icons, colors, personalized text, and emojis with Userpilot. Slack’s resource center.

AI Search 82

AI Search Software Review SaaS AI 82