SaaStr

OCTOBER 3, 2023

Moving From SMB To Enterprise — A combination of pre-sales like solution or sales engineering, customer success, and a more robust revenue ops function. Irregardless of the stage you’re in, success is about aligning GTM teams around a common goal of delivering repeatable customer value in a way that generates growth,” Borland says.

Enterprise 219

Enterprise B2B Scale SMB 219

User Pilot

NOVEMBER 22, 2023

Looking for more information on conversion rate optimization best practices for improving customer retention ? The different stages you can implement conversion rate strategies are during a free trial , on blogs, landing pages , pricing pages , and the homepage. Blogs : Use engaging, valuable content to draw readers in.

SaaS 101

SaaS Retention User Experience Pricing 101

User Pilot

NOVEMBER 20, 2023

TL;DR HubSpot’s analytics focus on helping customers view and interpret data or reports to gather actionable insights. It lets you filter data through lists and track custom events on multiple channels without writing a single line of code. What is HubSpot analytics?

Software Review 104

Software Review Marketplace as a Service Metrics Pricing 104

Neil Patel

APRIL 5, 2023

It also demonstrates effective marketing to your ideal customers and getting great returns. More specifically, we’ll explore how you can get an inside look at your competitors on each of the following fronts: SEO and web traffic Social media PPC and ads Blog content 1. Well, their success validates your ideas.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Totango

OCTOBER 25, 2023

Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It Our mission to unify the customer journey started with a focus on our recurring digital services.

Onboarding 106

Onboarding Customer Success Government Banking 106

SaaStr

MARCH 15, 2024

If you want a place to host your videos without giving away customer information to TikTok, Google, or Meta, Vimeo is a good option. Customer acquisition. The stakeholders benefit from this view in the long term, but you do have to ask for patience. It lies with the customers. By being a video platform. It’s a pain.

AI Search 216

AI Search SaaS Advertising Sales Hiring 216

Buffer Resources

JULY 31, 2023

Turn your Twitter thread into a video Turn a blog into a TikTok video Share a poll on LinkedIn that you originally posted on Twitter Compile responses to a post to create a roundup View this post on Instagram A post shared by Buffer (@buffer) 2. Engage with your community Take some time everyday to connect with your community!

Social Media 86

Social Media Strategy Trends AI 86

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

OCTOBER 4, 2023

Sacks and Lemkin have slightly different views on whether we’re experiencing a cautious recovery. Instead of viewing it as a recession, it’s more of a shock. Before March 2020, it was almost the only single-seat SaaS product with over 100% NRR. Your customers are not doing worse than 2-3 quarters ago. Zoom is crazy.

Sales Hiring 228

Sales Hiring SaaS Headcount Compensation 228

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

Social Media 138

Social Media Technical Review Branding Mobile 138

Blulogix

JANUARY 7, 2024

The choice you make can significantly impact your ability to manage subscriptions efficiently, provide excellent customer experiences, and drive revenue growth. In this blog post, we’ll explore the essential factors to consider when choosing a billing platform for your subscription-based business. Why BluIQ by BluLogix?

Payments 52

Payments Payment Features Payment Services Subscription 52

Neil Patel

DECEMBER 19, 2020

Do you dream of having an online shop that attracts customers immediately? You need an e-commerce website that makes it easy for you to sell and for customers to buy. If you don’t have a mobile-friendly shop, it will drastically reduce your customer service base. Don’t think your WordPress theme matters? Think again.

Software Review 145

Software Review Mobile User Experience Branding 145

Neil Patel

FEBRUARY 23, 2023

If you’re in the B2B space, there’s a good chance that your potential customers are on LinkedIn, and with a little bit of digging and a lot of target market research – you can reach out to them directly with hopes of generating a lead. Facebook, Twitter, Instagram, and other social media sites all have their place in advertising.

Social Media 104

Social Media Advertising B2B Branding 104

Neil Patel

JANUARY 22, 2023

Now you know what I plan to talk about today, let’s get to it with an introduction to pagination SEO and why it can prove essential to an excellent customer experience. Typically, you see pagination on blogs, e-commerce stores, social media, and search engines. Now, for indexing, Google treats paginated content as single pages.

Technical Advisors 144

Technical Advisors Social Media User Experience Engineering 144

User Pilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Social Media 80

Social Media Software Review Underperforming Technical Team User Experience 80

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Waystar’s VP of Client Success, Madhavi Bezwada, shared her views on the importance of a listen-and-learn culture as a means to drive customer satisfaction, retention, and growth. So, how did they do it?

Payment Services 93

Payment Services Payments Leadership Healthcare 93

Blulogix

MARCH 9, 2024

Diverse customer accounts, with their unique configurations, organizational hierarchies, and contractual agreements, require a nuanced approach to ensure accurate and efficient billing. The ability to customize billing processes according to specific account requirements is crucial for managing complex B2B relationships.

Payment Features 52

Payment Features Payment Services Payments B2B 52

Neil Patel

NOVEMBER 25, 2020

Here, Barrio Restaurant has ensured their phone number is clickable when viewed on mobile devices. Collect and prominently display testimonials from local customers on your website for an added local SEO boost. By setting up these profiles, you’ll become more visible to potential customers. Blogging is essential to SEO.

Software Review 145

Software Review Technical Review Social Media Engineering 145

Blulogix

FEBRUARY 23, 2024

Predictive analytics will allow businesses to anticipate customer needs, tailor offerings, and dynamically adjust pricing models based on individual usage patterns and preferences, enhancing customer satisfaction and loyalty. Charting the Future: What Are the Emerging Trends in Subscription Billing and Monetization?

Artificial Intelligence 52

Artificial Intelligence Trends Subscription Payment Features 52

SaaStr

OCTOBER 10, 2023

The Founder-Led Sales Era When you’re first starting out, and have that initial product-market fit and tight feedback loops with champions and customers, there are many pros to founder-led sales. At some point, you have product market fit, and you’re ready to scale and cross that chasm into the longer tail of customers.

Scale 194

Scale Sales Hiring Scaling Sales 194

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. No more “Here’s your customer success manager, see you never!” emails from the sales rep.

Customer Success 98

Customer Success Onboarding Enterprise Technology 98

Blulogix

APRIL 3, 2024

This blog post explores the significance of a unified catalog in subscription-based businesses and outlines how it can be instrumental in achieving subscription success. Enhanced Customer Satisfaction: Offers customers clear, transparent information about what they are purchasing, helping to build trust and loyalty.

Subscription 40

Subscription Payment Features B2B Operational efficiency. 40

User Pilot

NOVEMBER 22, 2023

Hubspot customer journey analytics can help product managers tap into the pulse of their target customers. You can understand their journey, gain insights to improve their experience and connect your customer experience efforts to desired financial outcomes. HubSpot customer journey analytics.

Enterprise 85

Enterprise Pricing Advertising Social Media 85

Neil Patel

FEBRUARY 18, 2021

If you want to know every single time your competitor is mentioned online, whether as a link or simply a mention, you’ll get that report. This tool has lots of cool features that focus on blogs, video, and social (all the “cool” stuff). Here are some of the best competitive analysis tools out there: 1. You can monitor keywords as well.

Social Media 145

Social Media Pricing Software Review Content Marketing 145

User Pilot

APRIL 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. This, in turn, eliminates the need to use third-party customer engagement tools. Such direct data from customers can help you understand customer expectations and work on improving your product.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

DECEMBER 4, 2023

This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. From initial awareness of your product to becoming a loyal user, the SaaS customer journey is multifaceted, involving several critical conversion points, each point with different metrics.

Metrics 82

Metrics Customer Lifetime Value SaaS Mobile 82

How To Buy Saas

MARCH 20, 2024

For businesses, social media is essential for reaching the right clients and gaining new customers through smart marketing strategies. Using them strategically, you can effectively gain likes, followers, and views to boost your marketing strategies and reach a wider customer base. This is where SMM panels can help you out.

Payment Methods 40

Payment Methods Social Media SaaS Payments Payments 40

User Pilot

MARCH 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Must have features of user analytics tools Choosing the right user analytics tool is important for understanding your customers’ behavior and optimizing their journey. Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Buffer Resources

APRIL 12, 2023

You can have a million views on your Instagram Reels or YouTube videos and still not make nearly enough money to support yourself. I use my content to advertise for my own products The content I create on Instagram, TikTok, YouTube, and my blog serves as marketing for my shop. My primary source of sales is our quiz funnel.

Business 110

Business Sales Hiring Social Media Education 110

SaaStr

OCTOBER 22, 2021

GRR of 86% and NRR of 119% are very impressive for SMBs … although they only count customers with 5+ seats. Their tiniest customers still have higher churn, as with almost every other SaaS company. They often exclude the smallest customers, and other segments. Average of 12 seats per customer.

Scale 289

Scale SaaS Payments SMB Payment Solutions 289

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Blog content consumption. Tutorial viewing.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

SaaStr

JANUARY 6, 2022

customers, including half of the Fortune Global 500,?use With Heap, organizations of all sizes can remove technical bottlenecks and gain a single comprehensive view of their customers. ClickUp is trusted by millions of users and over 100,000 teams at the world’s best companies like Google, Airbnb, Uber, and Nike.

Government 213

Government compliance Enterprise Technology 213

User Pilot

JANUARY 8, 2024

Track product adoption metrics in one view. Benefits of using a product adoption dashboard An adoption dashboard is a pivotal tool for businesses aiming to enhance their understanding of customer engagement and optimize product performance. Understand how users adopt new features. Identify and optimize your key features.

Metrics 97

Metrics Customer Lifetime Value Engagement Onboarding 97

SaaStr

OCTOBER 27, 2021

They didn’t try to buy the single-seat Pro version. This is especially critical to vendors that sell to very different-sized customers (small, medium, enterprise). View original question on quora. When we added an Enterprise tier back in the day, our F500 companies immediately understood that was the product for them.

Pricing 242

Pricing Innovation Enterprise Product Marketing 242

Totango

MAY 2, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. .

Underperforming Technical Team 105

Underperforming Technical Team Customer Success Finance Enterprise 105

SaaStr

JANUARY 25, 2023

In this episode, Snow shares the journey to realizing the strength of revenue alignment through sales, marketing, and customer success and the principles for implementing this structure to yield tremendous results. This structure drove the company to a $2.5 billion-dollar acquisition by Bill within five years.

Customer Success 215

Customer Success Revenue Marketing Sales 215

Neil Patel

AUGUST 23, 2021

For example, you could sort them according to page views, average time on page, etc. One of the best things about Google Analytics is that it gives you a holistic view of your website activity. Alternatively, scroll to the bottom and select the “Custom” option. Understand the Different Types of Google Analytics Reports.

Acquisition 145

Acquisition Metrics Data Marketing 145