ChurnZero

APRIL 29, 2022

Revenue Operations (RevOps) has gained massive traction in the last few years, with many hailing it as a new revolution. With RevOps becoming the go-to route to boost operational performance, Customer Success plays a starring role in optimizing the customer lifecycle to increase revenue potential. Rachel Nazhand , RevOps Evangelist.

Customer Success 98

Customer Success Headcount Compensation Churn 98

Kellblog

JANUARY 2, 2024

In reality, UBP has both pros and cons and is better applied to some products than others. Well, it’s that time of year again, time for my annual predictions post, now in its tenth incarnation. As per my custom, let’s review my 2023 predictions before presenting those for 2024. Please remember that I do these for fun and fun alone.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

Kellblog

FEBRUARY 2, 2023

Others get confused, believe their own marketing, and bet the ranch. The in-hindsight obvious thing I hadn’t seen coming was the integration of the two — e.g., CMU’s Tepper school offers both an MBA in Business Analytics and an MS in Business Analytics , as do many others. Covid transitions from pandemic to endemic.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

Chargify

OCTOBER 14, 2019

Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships. If you’re not providing award-winning customer support, you might find yourself quickly losing your competitive edge. Click To Tweet. Image Source ).

Merchant Services 68

Merchant Services Customer Support SaaS Scale 68

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Want to see more content like this? Join us at SaaStr Annual 2020. Justin Welsh | SVP Sales @ PatientPop. Hey everyone.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale Sales 261

Sales Hacker

OCTOBER 7, 2021

The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world. It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. The expectation is that we can “do it all.” Time to take notes.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130