User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Social Media 93

Social Media Software Review Technical Review Machine Learning 93

Stax

APRIL 18, 2024

According to Forbes , “mobile payments are increasingly being used by U.S. shoppers as customers become more comfortable with the technology.” Not only are there a number of ways your customers could be using their mobile devices to give payments, but you as a business owner could be leveraging mobile devices to accept them as well.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 99

Payment Services Payments Payment Solutions Payment Methods 99

Subscription Flow

MARCH 12, 2024

Its ability to provide businesses coupled with a platform for accepting payments via a variety of channels, such as debit and credit cards, wire transfers, and mobile money, is what makes it so effective at facilitating smooth online transactions. The short answer to how does Paystack work in Nigeria is through its payment infrastructure.

Merchant Services 95

Merchant Services Payment Services Payment Methods Payment Features 95

Sales Hacker

JUNE 23, 2021

There’s more sales content than ever before – how do you sort through the noise? Here are the seven best sales blogs (and five bonus sales newsletters!) that provide tactical and strategic sales advice to pair with your coffee – one for every day of the week. How to combat objections. Sales Hacker. Lead generation.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

Scytale

APRIL 29, 2024

To understand the scope and process of SOC 2 , you need to be familiar with the Trust Service Principles (TSP). SOC 2 Trust Service Principles and Categories The Trust Service Principles are a set of principles for assessing the risk and opportunities associated with the information security of an organization. Just get it!

compliance 52

compliance Finance Data Business Model 52

How To Buy Saas

APRIL 15, 2024

Companies providing software as a service are under intense pressure to innovate since the global market for cloud services is projected to reach about $680 billion in 2024. Another example might be a marketing tool that generates personalized email messages for each customer, much like a trusted advisor’s gentle prod.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 94

SaaS Payments Payment Services Payments Payment Solutions 94

User Pilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Don’t custom code – use the right knowledge base software. Create granular content.

Software Review 84

Software Review AI Search SaaS Technical Review 84

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Use multiple channels to promote it.

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss.

SMB 59

SMB SaaS Benchmarks Subscription 59

Stax

JANUARY 24, 2024

Will I still be able to use my existing QuickBooks Desktop software? When it’s become so easy for users to access and share data remotely and sync changes in real-time, desktop applications are appearing increasingly cumbersome. Note that this differs from the service discontinuation of the 2021 versions of QuickBooks desktop.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Data breaches in recent years are fuelling the demand for secure software experiences. Here are the top trends to watch out for.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Scale 92

Scale Retention User Experience Strategy 92

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payment Methods 95

User Pilot

JANUARY 16, 2024

Still, harnessing the power of ChatGPT requires the use of creative prompts. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Use ChatGPT to learn as much as possible about your rivals and your target market.

ChatGPT 91

ChatGPT Management Underperforming Technical Team Technical Review 91

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Scale 91

Scale Software Review Underperforming Technical Team Social Media 91

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Trends 96

Trends Engagement Artificial Intelligence Machine Learning 96

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Generative AI will provide content and help you connect ideas and concepts. If so, this article is for you!

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Userpilot is the best tool for predesigned and custom dashboard visualization.

Social Media 86

Social Media Data SaaS Scale 86

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 94

AI Customer Success ChatGPT Management 94

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. It’s the engine that drives revenue predictability and customer relationships. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

APRIL 18, 2023

Which question(s) will draw better responses? In this article, we discuss different types of questions, and how to write good surveys. It doesn’t confuse survey takers and provides you with helpful business information. These include: Rating scale questions: These questions provide answer options on a numeric scale.

Scale 89

Scale Market Research Scaling Churn 89

Buffer Resources

FEBRUARY 5, 2024

And the ability to understand and harness it dark can provide valuable insights into what’s driving engagement, referrals, and what your audience wants out of your content. This elusiveness makes it difficult to work effectively, hinders accurate data collection, and conceals valuable insights into audience preferences.

Social Media 98

Social Media Branding Engagement Strategy 98

User Pilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Trends 94

Trends Pricing Onboarding Development 94

User Pilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points. It also helps you improve customer retention and make better marketing decisions.

Social Media 96

Social Media Interviewing Underperforming Technical Team Product Marketing 96

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Focus on the right customer acquisition channels.

Acquisition 101

Acquisition Strategy Social Media Underperforming Technical Team 101

Sales Hacker

SEPTEMBER 24, 2022

Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. Each stage of the sales funnel has a direct impact on customer behavior.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 65

Retention Metrics Strategy Scale 65

User Pilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. But how can you use it? Which involves attracting the attention of potential customers through content and ads. They include: Awareness stage (ToFu). Interest stage (ToFu).

B2B 100

B2B Development Team Review Software Review Marketing 100

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Introduce new features to continuously provide value.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Marketing 85

Product Marketing Strategy Marketing Market Research 85