User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. If you want to see how, book the demo!

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Stickiness is the ratio of daily active users to monthly active users.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

FastSpring

OCTOBER 10, 2022

Slack announced its pricing change in a blog post in July, and pricing changes took effect in September. Slack started its announcement by explaining how they’ve increased the value of its platform. If you know the number of seats you’re paying for, you can quickly do the math. Justify With an Increase in Value.

Pricing 130

Pricing Interviewing Retention Strategy 130

User Pilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. It informs you whether your product growth is fine or if you should make tweaks to improve results.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. To calculate DAU, divide your monthly active users by the number of days in the month. Spot friction in your trial to paid conversion rates.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Here we will discuss how you can define product launch success and how to track, monitor, and improve it.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

JUNE 26, 2023

Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

Clouded Judgement

FEBRUARY 3, 2023

I also want to mention – I use this blog as somewhat of a personal journal. We have companies like BuzzFeed and C3 making loose announcements about how they will incorporate generative AI into their business, sending their stocks up 50-100%+. The Fed raised rates by 25bps. Follow along to stay up to date!

Cloud 130

Cloud Azure AWS Generative AI 130

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Why is measuring NRR important?

Retention 98

Retention Revenue Software Review SaaS 98

Blulogix

JANUARY 24, 2024

How to Evaluate the Total Cost of Ownership (TCO) of a Robust Subscription Billing Platform By BluLogix Team When selecting a subscription billing platform , it’s important to consider more than just the upfront cost. Implementation: You’ll need to budget for the implementation of the platform.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Alternatively, you can try Appcues.

Engagement 98

Engagement Metrics Strategy Churn 98

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Implementation: You’ll need to budget for the implementation of the platform.

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Then you are in the right place! In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty.

Retention 97

Retention Strategy Management Churn 97

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Engagement 98

Engagement Social Media Onboarding Retention 98

Subscription Flow

JANUARY 26, 2024

However, and interestingly so, the MRR calculation is frequently misinterpreted, which makes it even more difficult for SaaS founders to evaluate and forecast revenue and cash flows. Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. How to increase SaaS MRR growth using SubscriptionFlow?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. With the data from your analysis, you can cherry-pick personalized offers or solutions to win back users.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. The Benefits of Improving Your Customer Retention Rate.

Retention 85

Retention Churn Customer Lifetime Value Customer Success 85

User Pilot

AUGUST 15, 2021

While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! In this article, we will walk you through ten important user engagement metrics to measure. This is how you know where to focus your attention to improve retention rates.

Engagement 98

Engagement Metrics Scale SaaS 98

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. Realizing that customer relationships in the SaaS industry do not stop at the point of sale is analogous to understanding SaaS subscription renewal supervision; what distinguishes successful SaaS companies is this recognition.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

Totango

FEBRUARY 12, 2021

Read on to learn what you need to know about what customer churn is and how to calculate it. You can also think of customer churn as the opposite of customer retention. You can also think of customer churn as the opposite of customer retention. Any customers you don’t retain contribute to churn.

Churn 81

Churn Retention Customer Success Subscription 81

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

JULY 27, 2023

What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Cash Position and Flow : These metrics help CEOs track how much money is at hand, what’s coming in, and how the cash is spent.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 20, 2023

To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. Nailing the product adoption process will help boost free-to-paid conversion rates , improve customer retention , and boost customer loyalty.

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Below you will learn formulas to calculate each.

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. In this guide, we’re going to show you how to use data analytics to improve the customer experience!

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. How to measure Product Marketing success?

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both.

Retention 98

Retention SaaS Customer Lifetime Value Education 98