SaaStr

MARCH 5, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Does Anyone Want To Be a Unicorn Anymore? SaaStr 635: CRO Confidential: How Customer-First Focus Drives Retention and Revenue With Brex GM of Startups Lucas Fox                       Top Videos This Week: 1.

Scale 196

Scale Sales Hiring CTO Hire Startup 196

SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule. It Always Pays Off.

Scale 195

Scale Venture Capital Startup Retention 195

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule.

CTO 177

CTO Scale Interviewing Retention 177

SaaStr

MARCH 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) The 8 Signs of a Failing Sales Rep. SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion 3.

Scale 187

Scale SMB Sales Scaling 187

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 96

B2B Subscription Payment Features Consulting 96

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

Subscription Flow

MARCH 25, 2024

An MoR becomes an invaluable ally, especially for businesses considering global expansion, as they can skillfully navigate the complex web of international laws and currency issues that arise in cross-border e-commerce. Then we will talk about a few leading examples of Merchant of Record ecommerce solution.

Merchant Services 103

Merchant Services Payment Services Payment Methods Payment Facilitation 103

SaaStr

NOVEMBER 29, 2023

Customer count isn’t really growing anymore, as we’ll see below. Customer Count Flat, Really For 2 Years Fastly isn’t adding customers at the moment, with 3,102 customers last quarter, up only 30 from the prior quarter, and in fact enterprise customers were down to 547, from 551 the prior quarter.

Cloud 225

Cloud Enterprise Revenue Engineering 225

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 97

B2B Subscription Payment Features Customer Success 97

SaaStr

NOVEMBER 18, 2022

So ChurnZero put out a great new report surveying 1,037 customer success professionals. 34% of CS Teams Have a Veto on Bad-Fit Customers. 41% of CS Teams Own Revenue Expansion — More Often Than Sales. I rarely see CS own expansion when it’s more than 10% of revenue, i.e. when it needs to be negotiated.

Customer Success 290

Customer Success Headcount Churn Revenue 290

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 95

B2B Subscription Payment Features Scale 95

Kellblog

MARCH 18, 2024

If you get stuck, ping me on LinkedIn , Twitter , or leave a blog comment here. The post See You Wednesday for a Webinar on Efficient Growth Through New Market Expansion appeared first on Kellblog. Since I’ve heard of a few problems with it, you can request an invite as well.

Marketing 81

Marketing Finance AI B2B 81

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Customer Success 94

Customer Success Generative AI AI Scale 94

SaaStr

JULY 21, 2021

Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. I love having NRR be the #1 metric for Customer Success. I love having NRR be the #1 metric for Customer Success. 7 takeaways: 1.

Customer Success 359

Customer Success Trends Retention Metrics 359

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Customer Success 89

Customer Success Retention Revenue Sales 89

SaaStr

AUGUST 31, 2023

How I Took Our Team’s Sequencing From 2-3% Reply Rates to 18-26% with Katie Penner, Head of Sales Development Strategy & Enablement Sendoso How Sales Can Use PLG to Accelerate Customer Acquisition and Expansion with Abhyuday “Uday” Chakravarthi, Founder & CEO of Clinch, Ex-Head of Product, Growth #4.

Venture Capital 208

Venture Capital Acquisition AI Innovation 208

SaaStr

FEBRUARY 9, 2024

It is often the first point of interaction between potential customers and your company. Given this, you must understand the role that each facet of the business plays in promoting that product, from marketing and sales to customer service. They had two salespeople and one customer success person. How does GC define PLG?

Scale 251

Scale Sales Hiring Sales Marketing 251

SaaStr

MARCH 27, 2024

New customers are still growing 23% a year, even at 200,000+ Customers and $2.4 So many SaaS companies just run out of new customers by $100m ARR or so. New customer count slows to the teens, or even lower. They now have 205,000 customers and are still growing new customer count by 23% a year! #2.

Scale 232

Scale Cloud Pricing Scaling 232

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Business 101

Business Software Review Technical Review Retention 101

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. Still, ensuring that you keep your early customers by providing a positive experience is critical.

Retention 200

Retention Revenue Startup Sales Hiring 200

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

SaaStr

NOVEMBER 22, 2020

The four key pillars he lays out are: Product market fit & expansion. Go to market approach & expansion. 1 Product-Market Fit and Expansion. Is your product sound, and does it solve a big problem for customers, enough for you to scale? Deliver repeatable value early in the customer’s journey.

Scale 310

Scale Scaling Technical Review Systems Review 310

Subscription Flow

MARCH 12, 2024

Paystack guarantees fast, dependable, and secure transactions by means of an intuitive interface and strong security protocols, thereby cultivating trust between customers and merchants. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? But you probably already knew that, right?

Merchant Services 96

Merchant Services Payment Services Payment Methods Payment Features 96

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Why Does Expansion into New Markets Matter So Much in 2024?

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

SaaStr

FEBRUARY 7, 2024

300,000 Total Paying Customers, With 43,000 Paying $10k or More The vast majority of Atlassian’s customers pay less than $10k a year, but the $10k+ ones make up the bulk of the revenue. And also how important it is to go a smidge upmarket if you sell to SMBs and smaller customers. #2. The markets say Yes to Atlassian.

SMB 218

SMB Enterprise Scaling Trends 218

SaaStr

FEBRUARY 14, 2024

They are seeing no slowdown at all in revenue growth from $100k+ customers. 100k+ Customers Are Key To Growth at Scale. It hasn’t left its free and smaller customers behind. They’ve also now crossed 2,750 $100k+ customers and 100 $1m+ customers. #2. 5 Interesting Learnings: #1. Billion in ARR.

Cloud 224

Cloud Scaling Investment Revenue 224

SaaStr

OCTOBER 12, 2021

Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 upsell + expansion CAC vs $1.67 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). Video: Intriguing Session Slides: .

VP of Engineering 323

VP of Engineering Customer Success Engineering Retention 323

SaaStr

JANUARY 23, 2024

It’s much cheaper to renew a customer than to acquire one. Account expansion starts to work. NRR expansion from bigger accounts often takes care of half of that growth right there. This helps a lot. Renewals make things more efficient. Efficiency goes down in other places (sales efficiency usually, marketing efficiency often).

Scale 191

Scale Sales Recruiting Scaling Branding 191

SaaStr

OCTOBER 17, 2022

Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. ChurnZero Chief Customer Officer Alli Tiscornia explains why earlier is better, and how to build a CS team that scales for the future. When should you start customer success?

Customer Success 215

Customer Success Sales Hiring Scale Leadership 215

SaaStr

SEPTEMBER 29, 2022

It’s time to reduce the customer acquisition cost by experimenting with content marketing and virality. Stage 4: Prove monetization and expansion. B2B SaaS investors, founders, and growth teams skip ahead to monetization and expansion early and focus disproportionately on them. PLG thrives with expansion-focused sales.

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

User Pilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers.

SaaS Payments 93

SaaS Payments Outsourcing Services Payment Solutions Payment Services 93

SaaStr

OCTOBER 5, 2023

But HubSpot is a platform today, from Marketing to Sales to Service to CMS — a true Customer Platform: Its first product is the most mature — its Marketing Hub is growing 20%, vs CRM at 30% and Service at 40%. of the $2B total ARR for HubSpot. It’s interesting to compare and contrast their paths. And are quite different.

Marketing 208

Marketing SMB Scale Revenue 208

SaaStr

JULY 13, 2022

Mistake 7: Lack of focus on the expansion function. Expansion or retention is the new acquisition. That’s because acquiring a new customer is always more costly than selling to an existing one. Accordingly, the expansion cycle should be shorter than the sales cycle and will likely result in higher MRR.

Scale 212

Scale Sales Hiring Revenue Marketplace as a Service 212

SaaStr

SEPTEMBER 16, 2022

After finding success in their home country, many SaaS founders begin to think globally, considering expansion into the international markets. Consider why you have thought of expansion. They knew their customers were happy, but they lacked the data to understand key insights. Or do you actually have something worth scaling?”.

Scale 196

Scale Scaling Sales Hiring Marketing 196

Totango

FEBRUARY 9, 2024

Multiply that total by 100 to convert the result to a percentage. Plugging these numbers into the formula would yield: GRR = [( $95,000 – $2,500 – $2,500 ) / $100,000 ] * 100 = 90% GRR gives you a snapshot of how stable your revenue is when you only consider customers who renewed, decreased their monthly spend, or churned.

Retention 108

Retention Underperforming Technical Team Software Review Churn 108