User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. What is customer loyalty?

Onboarding 85

Onboarding Social Media Retention Branding 85

User Pilot

JUNE 9, 2023

You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys. You can send in-app messages in multiple UI elements such as tooltips, checklists, modals, banners, etc. Customer segmentation with Userpilot.

Onboarding 81

Onboarding SaaS User Experience Engagement 81

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! Onboarding checklists and other types of in-app messages can reduce the time between a user signing up and them having their AHA moment. Increase app usage.

Engagement 95

Engagement Customer Lifetime Value SaaS Onboarding 95

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Create checklists to make it easier for customers to reach activation milestones quickly and track their progress toward these milestones. This happens when a user reaches the Aha!

Onboarding 89

Onboarding Metrics Retention Scale 89

Totango

SEPTEMBER 6, 2022

How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Is a QBR?

Technical Review 105

Technical Review Software Review Business Scale 105

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health. This article will delve into the 14 key product health metrics you should track and analyze for your products.

Metrics 89

Metrics Customer Lifetime Value SaaS Scale 89

User Pilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Onboarding checklists – lists made up of simple tasks the users need to complete to activate. Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023?

SaaS 98

SaaS Onboarding Pricing Mobile 98

Neil Patel

DECEMBER 30, 2022

Since about 86% of businesses incorporate video content into their online marketing strategies, consumers now expect it as an option when they search for various products or services. For businesses, video content offers an innovative way to attract customers. For businesses, video content offers an innovative way to attract customers.

Social Media 89

Social Media Engineering Engagement Travel 89

User Pilot

JANUARY 12, 2023

Use an onboarding checklist to engage new customers. Engagement is a broad term referring to any action that your customers perform—from account logins to activities tied to specific business outcomes. The key to SaaS success is having a good number of customers that keep renewing their subscriptions. Offer self-service options.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Enhance customer experience by making data-driven decisions on what your customers need and want and ultimately drive business growth by boosting average revenue. It is also commonly known as action and time stamp.

SaaS Payments 93

SaaS Payments Data Payment Solutions Payments 93

User Pilot

APRIL 26, 2022

Checklists break down complex tasks into simpler ones to guide users to activation points faster. Therefore, it leads to lower churn and higher retention, which ultimately helps to grow the business sustainably. Use checklists to drive users to the activation point. Keep your checklists simple and easy to understand.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. Implement an onboarding checklist to drive activation. Why do businesses need retention marketing? Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users.

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

JUNE 28, 2023

Sked Social tripled its conversion rate with an onboarding checklist. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Get your free demo today!

Onboarding 87

Onboarding SaaS Payments Payment Services Payment Solutions 87

User Pilot

OCTOBER 31, 2022

Here are five effective strategies to boost user engagement: Create interactive walkthroughs and onboarding checklists to guide users properly and remove fatigue. What is product engagement in SaaS business? Product engagement is a critical component in creating a successful SaaS business. Why is product engagement important?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JULY 18, 2022

Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. Customers could renew their subscription simply because they haven’t found a better alternative. Trigger onboarding checklists and drive users to their activation points. Some of them never would.

Retention 93

Retention SaaS Customer Lifetime Value Education 93

Totango

AUGUST 28, 2020

One way to tackle both of these challenges at once is to utilize a customer onboarding checklist for your CS team that clearly delineates all of the targets that need to be hit during this stage of the customer journey. A Comprehensive SaaS Customer Onboarding Checklist. Customer Success Team Checklist for Onboarding.

Onboarding 71

Onboarding Scale Software Review Systems Review 71

User Pilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. What is a product adoption process?

SaaS 98

SaaS Onboarding Innovation Churn 98

User Pilot

JUNE 19, 2023

Such systems are hosted and maintained by the software provider, and users can access them from their internet browser – often for a subscription fee. And which are the best tools available on the market at the moment? These are the two main questions that our guide answers. Let’s dive in for details!

Systems Review 95

Systems Review Management SaaS Education 95

User Pilot

JULY 27, 2023

Driving users toward activation with checklists. In a nutshell, customer retention is important because your entire business model depends on it. Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Then you are in the right place! Let’s get right into it!

Retention 88

Retention Strategy Management Churn 88

Neil Patel

MARCH 12, 2021

Like any business, creating an app requires laying the groundwork before launch. Here’s a five-step guide for getting ready to launch your app, including how to do your research, ways to monetize your app , and what to include in your business plan. Monthly subscription: Charge a small fee every month for access to the app.

Payment Methods 144

Payment Methods Payment Solutions Payments Sales Hiring 144

User Pilot

OCTOBER 10, 2022

Whether your feature adoption rate is acceptable or not depends on the type of your product, the nature of your business, and the industry you operate in. Why does feature adoption matter? Higher feature adoption rates indicate that more users are getting value from your features and are less likely to leave your product.

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

BetterCloud

DECEMBER 17, 2020

But it’s also a good time to build a different type of list: Your enterprise’s 2021 SaaS sprawl management checklist. According to our State of SaaSOps survey research , when asked about routine searches on the corporate network to find new end-user app subscriptions, 31% say they simply don’t do them at all. But what can you do?

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

Unbounce

AUGUST 13, 2019

Without the capacity to build landing pages and collect leads on your own, it can be a struggle to turn your hard-earned traffic into new subscriptions. Generate 100,000+ leads with the intent to nurture new subscriptions for the platform. And no matter how great your platform is, that’ll inevitably mean churn. Just ask Taylor.

SaaS 111

SaaS Acquisition Content Marketing Benchmarks 111

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot. Source: userpilot.com.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

JULY 30, 2023

Both acquisition and retention costs help drive business growth. Customer retention requires more focus when you have high churn rates , high acquisition costs, and a business model reliant on recurring revenue. Customer acquisition cost (CAC) is the amount spent by a business on acquiring new customers.

Acquisition 93

Acquisition Retention Customer Lifetime Value User Experience 93

User Pilot

SEPTEMBER 30, 2022

In short, product manager analytics enables companies to make data-driven business decisions on further product development to ensure product-market fit. For SaaS, it’s one of the vital product management analytics metrics that literally highlights whether businesses make it or break it. Keep reading for the good stuff!

Data 93

Data Management Onboarding Metrics 93

ProfitWell

OCTOBER 3, 2019

Your top subscription news. Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. A monthly subscription to PlayStation Now will cost $9.99, down from a previous monthly price of $19.99.".

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

User Pilot

JUNE 29, 2023

HubSpot offers customer relationship management (CRM) software solutions for businesses. Offer personalized help , like checklists , to Enterprise prospects who have interacted with the same flow several times. Are you looking for the best HubSpot integrations to access a broader set of solutions? Userpilot and HubSpot integration.

Scale 52

Scale Business SaaS Pricing 52

User Pilot

FEBRUARY 20, 2023

Pendo vs Amplitude? Which of them should you choose to generate growth insights for your product? This is a serious dilemma. In our article, we aim to help you make the decision. We also have a quick look at Userpilot as an alternative for each of the tools. How does this sound? Ready to dive in? Pendo Dashboard. Pendo Segments.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Neil Patel

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. Action: Finally, you encourage a prospect to take the desired action?turning

Software Review 145

Software Review Social Media Sales Funnel Branding 145

User Pilot

MARCH 6, 2024

For example, account expansion could be the domain of both marketing and sales, with the two teams collaborating closely to achieve the product and business goals. How do you create a robust product funnel for your SaaS? This is the main question we explore in the article. Why it is important for your product management efforts.

Social Media 95

Social Media Sales Funnel Acquisition Retention 95

User Pilot

MAY 31, 2023

TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. The product adoption process.

Metrics 95

Metrics Customer Lifetime Value Churn Retention 95

Baremetrics

OCTOBER 9, 2021

These users tend to fall into one of the following categories: Circumstances changed Misjudged their own needs Aren’t willing or able to make the changes necessary to adopt your product Business went bust or had to downsize expenditure In other words, a baseline number of churns is to be expected, no matter how good your service is.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

JANUARY 29, 2021

Creating a valuable product experience that gets better over time and that your users won’t want to leave helps establish retention Implementing welcome screens and checklists personalizes the users’ experience and leads them to your core action/activation points. The main difference is that user engagement usually is low-touch.

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. 5) Everyone minds his own business. Affiliate partners write and distribute copies, create videos or blog posts, introduce the software, direct users to software company’s landing page. But most SaaS startups don’t realize that.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Neil Patel

FEBRUARY 4, 2021

Small businesses or brand-conscious entrepreneurs will love Wix with its easy-to-use, cheap features, and greater design flexibility. We reviewed dozens of ecommerce platforms and narrowed them down to the seven best options that tick off all the right things on an ecommerce seller’s checklist. Shopify or Wix: Which Is Better?

Payment Methods 137

Payment Methods Payments Payment Solutions Payment Services 137

User Pilot

JULY 22, 2023

These interactions can include activities like engaging with the onboarding checklist , clicking on different elements, hovering over specific features, and canceling a subscription. Here are four reasons why it’s important to conduct customer behavior analysis in your business. Creating customer segments in Userpilot.

Customer Lifetime Value 93

Customer Lifetime Value Software Review Underperforming Technical Team Trends 93