Intercom, Inc.

JANUARY 30, 2019

Maybe you wonder if we practice what we preach ??. Fully customizable, these chatbots are like friendly receptionists who make sure to guide you in the right direction after you walk in the door. At Intercom, we have more than 10 Custom Bots running at all times on key landing pages commonly visited by our highest-intent leads.

Scale 117

Scale Customer Support Pricing Sales 117

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams. What follows is a lightly edited transcript of our chat.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Support tickets, chat threads, and conversations have plenty of information waiting to be distilled.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

NOVEMBER 16, 2022

What’s next for SaaStr. But sometimes I see the title, something like, “After a hundred million ARR, growth slows down.” ” They often came from a slightly different place. At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. This episode is the second half of the session.

Sales Hiring 213

Sales Hiring VP of Engineering Payment Methods Scale 213

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

Software Review 105

Software Review Software Onboarding Systems Review 105

Intercom, Inc.

APRIL 29, 2021

While a career in marketing wasn’t exactly in her plans (she stumbled into it by accident when she was living abroad in Paris), – her background in literature and film studies has given her an unusual perspective that encouraged her experiment with bold and new storytelling formats to drive organic growth.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. What is in-app marketing, anyway? Whatever your app does to make your users’ lives easier, here are three ways an in-app marketing strategy can help you keep more users around. Re-onboarding for inactive users coming back after a break.

Marketing 137

Marketing Software Review Systems Review Onboarding 137

User Pilot

JULY 19, 2021

Some great customer engagement tools include Userpilot , Mixpanel, Pendo, Appcues, Intercom, Appcues, ActiveCampaign, Drip, and Drift. What is a customer engagement platform (CEP)? You have to engage with them at various stages in their user journey for a great customer experience. In a PWC study , more than 54% of consumers in the U.S

Engagement 98

Engagement Scale Onboarding Customer Support 98

Upscope

JANUARY 4, 2021

Live chat support is the next option and phone support is rapidly becoming an emergency escalation channel. Below we'll cover self-help channels, key lessons learned by companies building knowledge bases and what the future might hold. What types of self service are there? FAQs This is the simplest example of self-help.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. What follows is a lightly edited transcript of the episode. Short on time? Focus on outcomes over output.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Hull

SEPTEMBER 1, 2020

This guest blog post was written by Aazar Shad, Head of Growth at Userpilot. User adoption of your product can be executed in a couple of different ways, through different channels like: Inside the product itself. Different post-payment feature adoption strategies you can use on Facebook. What are flywheels?

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

Intercom, Inc.

AUGUST 25, 2021

This month marks 10 years since Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee launched Intercom and began their mission to make internet business personal. Here, we look at 10 highlights from 10 years of Intercom, from our first pitch deck to the evolution of our product, our story, and our team. Our first pitch deck.

Scale 220

Scale Sales Hiring Branding Engagement 220

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. John: Liam, welcome to the show.

Scale 190

Scale Branding Underperforming Technical Team Enterprise 190

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

User Pilot

JULY 20, 2023

Intercom, which leverages the latest AI technology to sophisticate your customer service process. There are four steps to creating an effective customer self-service portal: Identify common help issues from customer service reps’ chats and recordings. Create and link help content in different formats and categorize them.

AI Search 98

AI Search AI Scale Pricing 98

yoursales

JANUARY 28, 2022

What is sales technology here to do? When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. In both cases, not knowing what's possible leaves you behind in the global sales tools arms race. Now more than ever!

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Intercom, Inc.

MAY 16, 2018

Sure, they probably know enough to build a landing page for capturing email addresses, but do they know what to say on that page and how to say it? Eventually they start selling it via word of mouth and little else before realizing that they need some sort of coherent marketing strategy if they want to accelerate growth.

Product Marketing 223

Product Marketing Strategy Marketing Sales Recruiting 223

User Pilot

MARCH 18, 2021

What We’ll Cover In Our Customer Retention Guide. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort?

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. What are these traps, and how can you avoid them? This was the basis for my talk on the 2017 Inside Intercom world tour. pithy statement: “Marketing is what you do when your product or service sucks.”

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. What are these traps, and how can you avoid them? This was the basis for my talk on the 2017 Inside Intercom world tour. pithy statement: “Marketing is what you do when your product or service sucks.”

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165

Intercom, Inc.

SEPTEMBER 22, 2022

Back when Michele was a product manager, she and her colleagues used to look at analytics, exchange an idea or two with the customer service team, and make educated guesses about what the next step on a product or feature should be. They work with consulting firms, hire their own analysts, buy data management software.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

Upscope

JANUARY 5, 2020

Below we'll cover what positioning in marketing is, why you should RTFM of April Dunford's book and give you 10 positioning examples and a couple of links to templates. Skip this blog post and just read the book You know those books which could be shortened down to 1 page of bullet points? This is not one of them.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Intercom, Inc.

DECEMBER 18, 2018

You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. But as I’ve learned over the years managing marketing campaigns here at Intercom, there’s more to email marketing than simply clicking “Send.”

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. What is it about sales that makes academia hesitant to teach it? There’s a lot of nuance in what people say and how they say it. What follows is a lightly edited transcript of the episode.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. What is a marketing technology stack? You might be familiar with Scott Brinker’s famous martech landscape slide.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

APRIL 9, 2020

To learn more about what it takes to balance on the customer support tightrope, we assembled some of our top managers for a remote chat that ranged from why support needs to be supported to the importance of establishing a single source of truth. You never know what your colleagues have going on outside their professional lives.

Customer Support 245

Customer Support Healthcare Sales Hiring Travel 245

Intercom, Inc.

SEPTEMBER 19, 2019

There is a golden middle, and that’s what Close.com’s CEO, Steli Efti, is aiming for. On this week’s episode, I caught up with Steli to chat all things sales. Steli’s had a busy year since he last joined us on Inside Intercom. What follows is a lightly edited transcript of the episode. to Close.com. Short on time?

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

yoursales

JANUARY 29, 2021

Whether you're looking to build lists, do outbound, manage opportunities, lead a sales team, or use advanced analytics to better understand what's working and what's not we'll have you covered. What do we mean with "best"? Which sales processes generate the outcomes you're after and which tools best assist you in doing so?

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Intercom, Inc.

OCTOBER 17, 2019

It’s not even about what should be a roadmap and what shouldn’t be. It’s about this idea that there’s a core difference between the output of a product team and the business outcome generated. Des Traynor: Welcome to Intercom on Product. We can get into the specifics of what does impact mean?

Scale 119

Scale Sales Hiring Engineering Sales 119

yoursales

DECEMBER 12, 2018

What do we mean with “best”? In both cases, not knowing what’s possible leaves you behind in the global sales tools arms race. As in previous years we’re still sharing what we’re using. It’s going to be an exciting year. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

Intercom, Inc.

DECEMBER 20, 2018

You may remember him from his previous appearance on Inside Intercom, where he spoke about growth marketing for startups. You may remember him from his previous appearance on Inside Intercom, where he spoke about growth marketing for startups. Oftentimes, that means having your sales reps to talk to leads in real time over live chat.

Scale 151

Scale Scaling Technical Review Systems Review 151

Intercom, Inc.

DECEMBER 14, 2022

What the soon-to-be podcast host and venture capitalist calls to mind is a somewhat forgettable scene where Peter Thiel becomes Facebook’s first major investor. Not long after starting the podcast, Harry got into investing himself, and in 2020, he leveraged the success of his show to launch his own venture capital fund, 20VC fund.

Venture Capital 129

Venture Capital Interviewing Sales Hiring Underperforming Technical Team 129

yoursales

DECEMBER 23, 2019

What do we mean with "best"? What do we mean with "best"? Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Now, in 2020, there really aren't any reasons to believe that will change.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Intercom, Inc.

JUNE 27, 2019

It might sound obvious, but translating product strategy into actual products requires lengthy discussions followed by confident product decisions, and if you don’t put care and thought into what those discussions and decision-making processes look like, you will struggle to consistently ship high-quality product. Paul: Glad you asked.

Engineering 172

Engineering Onboarding Construction Management 172

yoursales

DECEMBER 23, 2019

What do we mean with "best"? What do we mean with "best"? Sales Tools for Professional Sales. SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Now, in 2020, there really aren't any reasons to believe that will change.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

User Pilot

JANUARY 19, 2022

Also, what integrations Userpilot is currently working on and what you should expect in the future. Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Need help with enabling an integration?

Payments 97

Payments Technical Review SaaS Payments Payment Solutions 97