SaaSOptics

APRIL 7, 2022

Product-led growth is much more than a growth hack, pricing strategy, or industry buzzword—It’s an organizational framework used by B2B SaaS companies to answer one simple question: “How can we get our product to sell itself?” Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines?

Business Model 74

Business Model Payment Features Business SaaS 74

Chargify

OCTOBER 22, 2020

Can you imagine running your recurring revenue business without any CRM in place? As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. Increase Customer Delight. Sounds impossible if you ask us. Billing and CRM go together like wheels on a car.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

JANUARY 13, 2022

These companies might have introduced a new usage limit for their free plan or for an entry-level paid subscription, for example, rather than testing a more disruptive pay-as-you-go offering. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 139

Outsourcing Services Marketplace as a Service Outsourced Development Scale 139

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software.

Scale 94

Scale Software Review Marketplace as a Service Outsourced Development 94

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. How does Rachel see marketing move ever close to the function of customer success today? What is the optimal way for customer success and marketing to work together? *

SMB 176

SMB Scale Startup Marketplace as a Service 176

SaaSOptics

MAY 19, 2022

More customers = more revenue. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. The answer lies in your product or service’s value proposition. Customer Acquisition Tactics .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. So I’ve had to confront their differences many times firsthand.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. B2B marketing, yes.

Sales Hiring 129

Sales Hiring Sales Recruiting Scale Software Review 129

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The US market has high demand and supply of SaaS service providers. Amazon Web Services (AWS). AWS offers cloud services to businesses.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. contact-form-7].

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Chargify

AUGUST 17, 2017

Check out The Subscription Metrics 8 Top SaaS Companies Obsess Over & Why ). Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. At Chargify, we use Trello to document and track customers’ product suggestions. Start there.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SmartKarrot

AUGUST 12, 2022

Lack of dedicated customer service for dispute resolution. Considering the difficulties, restaurants were compelled to opt for services from 3rd party applications to deliver food to the customers. 80% of customers in the US blame restaurants for faulty food delivery experiences. So what is the solution?

Payment Solutions 10

Payment Solutions SaaS Payments Technical Review Payment Methods 10

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130