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Outsourcing Support is a Lot Better Than Not Providing Support at All

SaaStr

Q: What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. Still awful. At least you know the vendor is there, but many of your customers will need more than just … a frustrating bot.

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SaaStr Podcast 459 (and Video): The Role of Partners to Scaling to $15 Billion With ServiceNow

SaaStr

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have? You scale the hell out of it.

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6 Questions Founders Should Ask Themselves to Drive Value from Generative AI with Base10 Partners

SaaStr

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. Microsoft is a master class in strategy for us.

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ISVs vs SaaS: What’s the Difference?

Stax

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. ISVs, or Independent Software Vendors, are businesses that develop and distribute software products to end-users. Consider Stax’s partner program.

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10 Things That Always Work in Marketing with SaaStr Founder and CEO Jason Lemkin: Part 2 (Pod 653 + Video)

SaaStr

If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. People are coming to do careful discovery, meet with vendors in person, and look at everything in the space before bringing budgeted and unbudgeted products into their company each year. You have to do the research.

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Strategic Finance in Today’s Market: A Tactical Guide to Building & Scaling Your Team with IVP

SaaStr

IVP Partner Michael Miao explains, “The role and the scope of the modern finance team has changed dramatically in the last decade. This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. No longer are finance teams the traditional “bean counters” of ages past.

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Run Less Software

Intercom, Inc.

Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. Since 2006 the era of “Everything as a service” has advanced quickly. Infrastructure as a service is now standard, as are Platform and Software as a service. Understand the potential consequences of outsourcing to young startups.