Tom Tunguz

SEPTEMBER 30, 2023

Last week, Harvard Business School released its analysis of LLMs on 758 consultants’ performance when using AI. In the first experiment (inside AI’s capability frontier), consultants randomly assigned access to GPT-4 AI completed 12.2% This rising-tide effect seems common across AI applications.

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AI Artificial Intelligence Consulting Customer Support 204

Tom Tunguz

JUNE 5, 2023

90% of startups have plans or have released an AI feature, 54% of those features will launch in 2023, but only 30% of companies are hiring new people to do it, according to ProductBoard’s survey. These figures highlight three points: AI has become an essential product component for most software companies.

Artificial Intelligence 251

Artificial Intelligence Machine Learning AI Payments 251

Tom Tunguz

APRIL 18, 2023

Every company will be an AI company. Every startup needs an AI strategy - not just for fundraising or press appeal. When one customer support bot provides a meaningfully better experience to answer questions, every competitor will match it. User expectations have changed. These new user interfaces will change software.

AI 226

AI Artificial Intelligence Strategy Startup 226

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 96

Innovation AI Underperforming Technical Team Scale 96

SaaStr

JANUARY 17, 2024

At Saastr Annual, we hosted an Enterprise panel of AI leaders to share their experience and knowledge to help others understand how big companies think about and leverage AI. While the first generation of Generative AI is great, it’s not quite ready to solve Enterprise problems. Enterprises are looking for two big themes.

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AI Enterprise Artificial Intelligence compliance 225

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

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Customer Support SaaS AI Search Software Review 73

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. The Pace of AI is Increasing Dramatically Something ground-shifting has been happening over the last five years — the pace of innovation. Now, it’s 100+ times.

Generative AI 229

Generative AI Outsourcing Services AI Software Review 229

TechEmpower SaaS

JULY 24, 2023

Artificial Intelligence Does your application leverage AI in any way? For customer service? To personalize customer recommendations? How can we use AI to improve the customer experience? AI Assisted Development How can we use AI to speed up our SLDC? What needs to be logged for customer support?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom.

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AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? Kristina Shen, General Partner at a16z, shares some insights into the present and future of generative AI at this week’s Workshop Wednesday, held every Wednesday at 10 a.m. For B2B Generative AI Apps, Is Less More?

AI 241

AI Generative AI Venture Capital SaaS 241

Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . Companies that automate customer support are nearly 4x more likely to see CSAT improvements. .

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Customer Support Trends Scale Scaling 223

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. In the case of conversational AI, these outputs are the responses it provides to users. Why use conversational AI?

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Using customer support to drive loyalty, engagement and revenue. 1 obstacle for these executives. 1 obstacle for these executives.

Customer Support 216

Customer Support AI Search Banking Airlines 216

Intercom, Inc.

SEPTEMBER 21, 2022

So while these technologies may have helped businesses scale, it sent relationships that customers had with businesses back to the dark ages. The challenges of customer support today. In the support world, we still have a long way to go to rebuild these customer relationships.

Customer Support 118

Customer Support Scale Scaling Technology 118

Andreessen Horowitz

MARCH 21, 2024

Generative AI took the consumer landscape by storm in 2023, reaching over a billion dollars of consumer spend 1 in record time. Over the past couple months, we’ve spoken with dozens of Fortune 500 and top enterprise leaders , 2 and surveyed 70 more, to understand how they’re using, buying, and budgeting for generative AI.

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Generative AI AI Enterprise Artificial Intelligence 145

Tom Tunguz

JULY 27, 2023

AI will automate 25-50% of white collar work including data analysis. On the contrary, while AI can automate some work, it will also demand much more from data teams. As departments evaluate new AI tooling, data teams will validate the approaches & the models to ensure they work as promised.

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AI Data Data Analysis compliance 163

Point Nine Land

SEPTEMBER 6, 2023

Optibus, the cloud-native AI platform that makes public transportation smarter, better, and more efficient, has reached less than 1% of the total public transit software market. Who will leapfrog the pre-AI Cloud? Could some slow-moving industries bypass the “pre-AI SaaS” phase and leap straight into AI-driven solutions?

AI 120

AI SaaS Payments Payment Solutions Artificial Intelligence 120

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 68

Customer Support Underperforming Technical Team AI Search Social Media 68

Intercom, Inc.

FEBRUARY 22, 2019

Artificial intelligence is radically redefining the customer service landscape. From automated emails to visual search , AI allows companies to better support their customers at more touchpoints along their journey. Nowhere is this radical change to the customer experience as apparent as in the new wave of chatbots.

AI Search 267

AI Search AI Artificial Intelligence Scale 267

SaaStr

APRIL 20, 2024

We went pretty deep on: The real role of AI in marketing today Does everyone just want to be a strategist now? Will AI let ICs do more, with fewer managers? AI-powered tools can automate many tasks, flattening organizational structures and allowing individual contributors to accomplish more with the help of AI agents.

Sales Hiring 243

Sales Hiring Startup Marketing Technical Review 243

Sales Hacker

OCTOBER 6, 2023

Big things also happening in the AI space. The buzz and the pressure to implement AI solutions can be overwhelming. In partnership with Jorge Peñalva , the CEO of Lang.ai , and the team at G2 we’ve built the first framework to implement AI for GTM teams. Max Altschuler from the GTMfund answers this: “AI is not a silver bullet.

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Artificial Intelligence AI Generative AI Blockchain 93

Andreessen Horowitz

SEPTEMBER 7, 2023

Now, AI is kicking off a colossal wave of opportunities for startups by making it possible to build scalable online experiences that replicate the benefits of being in person. But generative AI will change this and open up a massive opportunity for consumer startups. users, time spent). Higher prices. Better retention and engagement.

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AI Generative AI Marketing Compensation 128

Intercom, Inc.

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. ” And in practice, the person who gets to decide that are our customers.

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Generative AI AI Search AI ChatGPT 129

Tom Tunguz

APRIL 25, 2024

If it wasn’t clear before, AI is the single biggest revenue driver in cloud. ” Much of the AI spend is at the enterprise, where a 50% reduction in customer support cost or a 75% increase in engineering capacity filters billions to the bottom line. 5b AI product suite. 5b AI product suite.

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Azure AI Search Marketing ChatGPT 192

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 72

Artificial Intelligence AI Machine Learning SaaS 72

How To Buy Saas

APRIL 25, 2024

The smart revolution has come – AI is significantly changing the way we live our daily lives. Most notably, it’s started to help businesses who use cloud-based services operate and deliver their services to their customers more efficiently. How has AI changed SaaS businesses? What did SaaS look like before smart technologies?

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Artificial Intelligence AI Trends Machine Learning 52

Groove HQ

FEBRUARY 15, 2024

It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […] The post AI Customer Service: How To Start? ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it.

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AI ChatGPT Customer Support 67

Andreessen Horowitz

AUGUST 30, 2023

Generative AI is likely going to usher in a far more profound method of company transformation. Instead of financial engineering and the improved management techniques that PE promotes , we’ll start seeing AI cut costs and make existing companies vastly more profitable…while also enabling new business models to emerge.

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VP of Engineering AI Payment Methods Generative AI 89

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding? Want to see how?

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Artificial Intelligence AI Onboarding Machine Learning 72

FastSpring

AUGUST 2, 2023

FastSpring Support Goes All the Way to the Top Igor has been with TestDome for seven years and has been working with FastSpring for most of his tenure there. Much of what he does involves customer support, including handling requests for refunds, customers contacting them because they used the wrong credit card, and similar issues.

Payment Solutions 147

Payment Solutions Payment Methods Merchant Services AI Search 147

Tom Tunguz

SEPTEMBER 6, 2023

But it also might start to analyze customers’ behavior in online webinars, conversations with customer support and sales teams, and more - all of which is unstructured data stored in video & raw text & audio files. Data lakes allow for the storage of both structured and unstructured data at scale.

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Artificial Intelligence Software Data Scale 287

Groove HQ

JANUARY 7, 2024

Artificial intelligence (AI) is rapidly changing the landscape of customer service, reshaping the way businesses operate by automating routine tasks and enabling faster, more accurate responses. In fact, using AI for customer service can make a big difference for customer satisfaction in this time when efficiency is so highly valued.

AI 70

AI Artificial Intelligence Business Customer Support 70

How To Buy Saas

JANUARY 31, 2024

Let us now explore what is DropGenius and what makes it a standout tool to build an AI-powered dropshipping store. DropGenius is a dropshipping store building AI making it unmatched with any other tool. Customer Support DropGenius offers its users with 24/7 live customer support. What is DropGenius?

AI 40

AI Technical Review Payment Features Marketplace as a Service 40

IT World

FEBRUARY 17, 2023

Over the next two months, the AI chatbot had more than 200 million users. ChatGPT is a chatbot sensation that virtually every enterprise — large and small — is considering using to create greater business efficiencies. Five days after its November launch, it had 1 million users.

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ChatGPT Customer Support Machine Learning Artificial Intelligence 89

Neil Patel

MAY 5, 2021

While future writers likely aren’t robots, artificial intelligence (AI) has enabled robot-human hybrid systems to create and edit content. AI-generated marketing content still lacks the human touch. Instead, using AI can speed up the writing process and enable marketers to churn out more content for the sales funnel.

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AI Marketing Content Marketing Artificial Intelligence 116

User Pilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

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Artificial Intelligence AI Search AI Machine Learning 60