SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Plain and simple. What is a Customer Acquisition Strategy?

Acquisition 59

Acquisition Scale Strategy Software Review 59

Frontegg

MAY 27, 2021

Besides it’s proven business results, this strategy helps empower end-users to get the best possible product for their needs. This philosophy applies to both low and high touch business models, where the vendor has to eliminate all potential usability problems that may arise. Best For: Product Adoption. 3 Frontegg.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Valuize Consulting

MAY 11, 2022

Today’s B2B customers are digitally savvy and expect more active engagement from B2B businesses. A: According to Amin, “When you think about the SaaS business model and its relevant metrics , the key is customer telemetry. We’re also introducing an academy-type approach to instructional design at GitLab this year.

Scale 52

Scale Engagement Scaling Technical Advisors 52

Baremetrics

JUNE 28, 2021

Keeping track of all of your different sources of income, and doing so to the extent where you can say “this is the correct MRR for the entire business”, is nearly impossible. Another major question is deciding which financial metrics are worth tracking for your business. Accuracy is an issue when it comes to financial metrics.

Metrics 59

Metrics Payment Services Payments Payment Methods 59

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. I’ve advised more than 25 companies, seven of which have been acquired in the last two years and three of which have gone out of business. Are you a revenue driver or a cost center?

Travel 174

Travel Marketing Scale Outsourcing Services 174

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

DECEMBER 28, 2021

Too heavy of a focus on either metric has serious consequences for your business. Learn the nuances between these north-star metrics, the implications of their use on your team and business, and our recommendations on how to maximize their impact. Retention Deficit: How to Keep Customers by Talking About More Than Your Product.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

SaaSX

SEPTEMBER 16, 2019

Let’s face it: SaaS metrics are confusing! These 5 articles will get you out of the SaaS metrics maze and on your way to success today! These 5 articles will get you out of the SaaS metrics maze and on your way to success today! SaaS Metrics – A Guide to Measuring and Improving What Matters. David Skok.

Metrics 45

Metrics SaaS Sales Hiring Systems Review 45

Sales Hacker

MARCH 16, 2021

This company provides analytics and insights around recurring revenue and subscription businesses. So I imagine that being good at selling ChartMogul means being good at analyzing businesses. So we analyzed and made a pricing change, which had an outsized impact on our business. ” Sam Jacobs: That makes sense.

Sales 95

Sales Technical Review Underperforming Technical Team Government 95

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . SaaSMetrics.

SaaS 23

SaaS Entrepreneurship Technical Review Social Media 23

OpenView Labs

JUNE 3, 2019

The vast majority of SaaS companies are missing out an important growth opportunity. Recent research found that one of the things the top 10% of SaaS companies have in common with each other is a retention rate that’s 20% higher than the median. Another way we provide value is through our full-featured usage-based trial model.

Onboarding 40

Onboarding Retention Engineering Education 40

Intercom, Inc.

FEBRUARY 7, 2019

At Intercom, it’s that businesses should be able to talk to their users as humans. Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. Sal now runs a thing called Khan Academy.

Software Review 171

Software Review Mobile Systems Review Technical Review 171

SmartKarrot

JANUARY 5, 2022

His brainchild, Sixteen Ventures , helps businesses optimize their customer lifecycle and reach “Exponential Growth through Customer Success.” Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Conversion Copywriter to B2B and SaaS. Unfortunately, this is more prevalent than you may think in SaaS.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

How To Buy Saas

JANUARY 1, 2021

These are online business platforms that go beyond simple course creation functionality. These are the types of platforms that would be used to help businesses roll out training materials to their staff and are less focused on individual small course creators. These include Academy of Mine and Wiz IQ. All in one Course platform.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

Sales Hacker

SEPTEMBER 5, 2018

Only a team of superb talent can move your business ahead of the competition. Advantage Performance Group connects with a three-pronged market: corporate leaders, sellers, and businesses. Need a sales team for a startup or a rapidly growing business? Skills targeted include: Business development. 2) Advantage.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

Chart Mogul

MARCH 24, 2020

that largely determine which path is right for you and your software business. In this article, we’ll look at why the choice of bootstrapping vs VC funding could be the single most important choice you make in your business as well as some of the factors that can help you determine which path is the right one for you.

Payment Methods 52

Payment Methods Venture Capital SaaS Payments Sales Hiring 52

Chart Mogul

MARCH 24, 2020

that largely determine which path is right for you and your software business. In this article, we’ll look at why the choice of bootstrapping vs VC funding could be the single most important choice you make in your business as well as some of the factors that can help you determine which path is the right one for you.

Payment Methods 52

Payment Methods Venture Capital SaaS Payments Sales Hiring 52

User Pilot

JULY 8, 2020

Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. For SaaS product managers, getting new people to try out your app is only half the battle. Even the most sophisticated predictive analytics models can only correlate behaviors and probabilities.

Metrics 71

Metrics Churn Onboarding Retention 71

Intercom, Inc.

APRIL 15, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. So we started MadKudu with the idea of figuring out how could we help B2B SaaS companies leverage all of their data to better assess the health of their customers. Otherwise, you’re going to lose that business to Amazon.

AI 118

AI Scale Scaling Acquisition 118

Full Session

NOVEMBER 6, 2022

Every business needs data to make good products and market strategies – you can’t just make important decisions blindly. Many businesses struggle to find the right analytics tool compatible with their unique needs and budget. You can use it to analyze feature performance, user actions, and business outcomes. What is FullSession?

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Outseta

SEPTEMBER 18, 2019

But to most of the world of SaaS self-management remains an abstract concept, most often known only as an organizational structure that Zappos has adopted with mixed results if not dismissed altogether. SaaS companies—where work largely occurs in front of a laptop and often independently—are a particularly good fit for self-management.

Entrepreneurship 58

Entrepreneurship Underperforming Technical Team Technical Review Scale 58

SaaStr

OCTOBER 11, 2019

Ep 272: Dave King is the Head of Marketing at Asana, the work management platform that teams use to stay focused on the goals that grow their business. In Today’s Episode We Discuss: How did Dave make his way into the world of SaaS and startups? When did he realize his love for marketing SaaS companies?

B2C 133

B2C Technical Advisors Sales Hiring Branding 133

Sales Hacker

OCTOBER 7, 2021

That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. After spending a couple of years in a sales role, that knowledge will assist you throughout your life in business and elsewhere.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JUNE 18, 2019

Join Algolia CEO Nicolas Dessaigne and Segment VP of Marketing Hollie Wegman for a session discussing best practices for growing your ARR in your SaaS. Nicolas: It was very simple, but getting to know them is not only about getting to know their business, sometimes getting to know about them as people. Join us at SaaStr Annual 2020.

Scale 114

Scale Engineering Scaling Branding 114

SaaStr

JULY 2, 2020

To date, the company has raised over $146M in funding from some of the best in the business including ICONIQ, Firstmark, Battery Ventures and CapitalG to name a few. In Today’s Episode We Discuss: * How Kurt made his way into the world of enterprise SaaS with Dataiku having started his career at Deloitte in Paris?

Outsourced Development 280

Outsourced Development Sales Hiring Scale Technical Advisors 280

SaaStr

APRIL 7, 2022

At our inaugural Saastr Europa in Paris in 2018, Sequoia (then Accel) Partner Luciana Lixandru and UiPath CMO Bobby Patrick discussed what breaks when your business goes into hypergrowth mode (hint: pretty much everything). One of the fastest-growing SaaS companies ever. A shift, a way, a shift on how businesses work.

Sales Hiring 251

Sales Hiring Scale Sales Recruiting Outsourcing Services 251