ChurnZero

DECEMBER 28, 2021

Net Revenue Retention vs. Gross Revenue Retention: Explained. Have you ever wondered if you should be paying closer attention to your Net Revenue Retention (NRR) or Gross Revenue Retention (GRR) when analyzing churn? Retention Deficit: How to Keep Customers by Talking About More Than Your Product.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Scytale

DECEMBER 5, 2023

SOC 2 ACADEMY If you’re leading SOC 2 compliance at your organization, then this course is for you Enroll Now Benefits of SOC 2 Compliance So why is SOC 2 so important? Achieving and maintaining SOC 2 compliance also plays a major role in customer retention. In other words, SOC 2 is more than simply a compliance standard.

compliance 52

compliance Scale Software Review Technical Review 52

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Growth rates, CAC payback, and CAC/LTV will not accurately project your progress till you reach a certain point (think $10 million ARR when it comes to growth rates). 8 Typeform.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

CustomerSuccessBox

OCTOBER 4, 2021

Also, how to make sense of the data that you see, how to plan the day to manage your portfolio of accounts effectively, and increase the retention rate. Created by Digital Life Academy, this is one the best-selling customer success courses on Udemy. Specifications include: How to Setup Your Profile. How to Manage your Tasks.

Customer Success 52

Customer Success Consulting Management Onboarding 52

SaaSOptics

MAY 19, 2022

Metrics: What’s your target win rate for sales opportunities? . Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. . An online academy to teach the fundamentals of app development in Bubble. What role will marketing play in the acquisition process? .

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? What We’ll Cover In Our Customer Retention Guide.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Chart Mogul

AUGUST 30, 2019

As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service. Or to rephrase that using business lingo… There is a clear correlation between the rate of consumption and customer LTV. Usage, or consumption, measures the engagement of customers with your product.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service. Or to rephrase that using business lingo… There is a clear correlation between the rate of consumption and customer LTV. Usage, or consumption, measures the engagement of customers with your product.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

OpenView Labs

JUNE 3, 2019

Recent research found that one of the things the top 10% of SaaS companies have in common with each other is a retention rate that’s 20% higher than the median. More to the point, the typical drop off that led to a decrease in the competition’s retention happened within the first week of use.

Onboarding 40

Onboarding Retention Engineering Education 40

User Pilot

JANUARY 30, 2023

SurferSEO has a robust academy where it provides regular live classes, self-serve guides, and live chat support. A quality relationship with your customers leads to increased loyalty , retention, and better word of mouth. Surfer Academy consists of weekly live classes, a live chat option, and several guides for self-service.

SaaS 98

SaaS Social Media Onboarding Education 98

Outseta

JULY 12, 2019

The Founder’s Journey blog and podcast, our Academy, and Founder Chats are fantastic resources and we’d be crazy to stop investing in these areas. A churn rate in the double digits (e.g. Geoff Roberts: Finally, what was already in place that you’ve simply continued doing? 10% or above) makes growth really difficult.

SaaS 48

SaaS Interviewing Consulting Churn 48

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. As the Founder, CEO, and Leadership Coach at 30 Day Leadership, he helps B2B leaders become the leader of their dreams through his 30 Day Leadership Playbook, podcast, and academy. Catherine Blackmore.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

FastSpring

MARCH 10, 2023

And for the past 17 years, Alf has grown the company without any external funding and maintained a strong employee retention rate. And then there was this big ERP dying, which was shot after the first ecommerce new academy scene was going down for 2000 2001. And I love that very much.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

User Pilot

JULY 8, 2020

How You Can Increase Activation Rates and Cut Churn. If you can stop users dropping off early on in the customer journey, you increase overall retention. We’ve already narrowed this down a bit: we’re trying to achieve is improved user retention in the early months. Why is User Activation so important? Define ‘Activation’.

Metrics 89

Metrics Churn Onboarding Retention 89

Full Session

JANUARY 16, 2023

These tools also help companies improve customer engagement, conversions, and retention. You can evaluate the impact of these changes by measuring engagement rates or funnel drop-offs. You can also identify growth opportunities or factors contributing to low retention rates. User sentiment (rating). Who uses it.

Software Review 52

Software Review Mobile Technical Review Pricing 52

Full Session

NOVEMBER 6, 2022

Mixpanel vs Amplitude: User rating. Both Amplitude and Mixpanel have a 4,5/5 rating on G2. Mixpanel and Amplitude can analyze user journeys, conversion rates, and drop-offs, measure user engagement, and identify retention drivers. Increasing retention rates. User sentiment (rating). Reducing churn.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Subscription Flow

APRIL 3, 2024

Offering value-packed bundles of subscription on affordable rates are offered, which increases customer retention—a critical factor in maintaining revenue in the current media environment. It’s Emma Stone!)

Payment Solutions 59

Payment Solutions Payment Services Payment Methods Payments 59

Sales Hacker

SEPTEMBER 5, 2019

Because retention is a team sport — and customer churn is the opponent. As Anna Talerico, co-founder of SaaSX, writes, “I eventually came to learn that customer retention must be a fully shared KPI across the entire organization. No single department can have a greater responsibility for hitting the customer retention KPI.

Churn 71

Churn Social Media SaaS Onboarding 71

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! Salespeople who complete excellent training programs deliver 10% higher win rates. High performers deliver as much as eight times the output of their peers, according to McKinsey.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

Neil Patel

OCTOBER 16, 2020

From awareness to retention, you get all the automation features you need to gain more leads, turn those leads into customers, and keep those customers around for life. They also provide an online academy packed full of educational videos and training so you can get the most of your custom automation package.

Software Review 145

Software Review Scale Software Marketing 145

GetUplift

AUGUST 4, 2020

that’s not enough to convince you, here’s what the YouTube Creator Academy has to say about the importance of thumbnails and its role in driving more views: “90% of the best-performing videos on YouTube have custom thumbnails”. If it doesn’t grab your target audience’s attention, you’re guaranteed to get fewer views.If

AI Search 85

AI Search Strategy Sales Hiring Engagement 85

User Pilot

FEBRUARY 20, 2023

Boost your retention rates and increase customer lifetime value (LTV). An onboarding experience that doesn’t meet these traits will likely cause friction , leave users unsatisfied, and increase churn rates. Allowing you to rate your particular experience and submit it to the team (potentially making a better app).

Onboarding 98

Onboarding Customer Lifetime Value User Experience Entertainment 98

Sales Hacker

OCTOBER 7, 2021

When I started as a BDR I didn’t have the highest volume of activities on the team but I made every email and call count with thoughtful messaging so I had high conversion rates for meetings and opportunities created. Passionate about coaching, career development and retention. Lauren Kiefer. Zeenath Kuraisha.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130