Frontegg

MAY 27, 2021

But back to the product side, adopting PLG means creating the optimal user journey to engage the customer from the login stage onwards – seamless login, onboarding, subscriptions plans, built-in security, and support features all need to work in tandem to create the best results. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

ChurnZero

SEPTEMBER 29, 2023

First product login: Trying something new can be intimidating. Support resource usage: Recognize customers for proactively seeking out support resources, such as a knowledge base or academy, as it shows an inclination to solve problems and increase utility. This, in turn, motivates further engagement, referrals, and advocacy.

Benchmarks 52

Benchmarks Engagement Customer Success Communication 52

Frontegg

JANUARY 23, 2022

Besides managing her world-renowned PLG academy, Despina is very active on social media and also runs a Slack community. This is how I put together Product-Led Growth Hub , World’s #1 PLG academy – which is growing by the minute to become an end to end training & career acceleration platform for all things PLG.

Social Media 52

Social Media Engineering Onboarding Investment 52

Natalia Luneva

JANUARY 13, 2021

Successful SaaS companies go beyond describing their products and turn their websites into academies and universities. You can track every login and every click by your users, so why not offer help when your software is underutilized? They have a learning portal that contains on-demand courses and webinars. 7 Track the user behavior.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Sales Hacker

SEPTEMBER 5, 2019

Another great tactic for delivering helpful content is offering your customers online learning assets such as Wishpond does with a deep library of free courses it calls the Wishpond Academy. login activity, adoption, customer satisfaction scores). Say and Give “Thanks”. Set up dashboards to track critical renewal information.

Churn 71

Churn Social Media SaaS Onboarding 71

Neil Patel

OCTOBER 16, 2020

They also provide an online academy packed full of educational videos and training so you can get the most of your custom automation package. Their scalable software features unique child and parent campaign capabilities, meaning you can easily manage and handle all of your client accounts from a single Act-On login.

Software Review 145

Software Review Scale Software Marketing 145

Full Session

NOVEMBER 6, 2022

Our platform doesn’t let anyone capture details people type in by hand, and it doesn’t give access to credit card data, login information, and similar. There’s also developer documentation and Amplitude Academy – a website with dedicated courses and video tutorials. Our tool helps you see how people use your website.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52