SaaStr

FEBRUARY 1, 2024

A few weeks after, a Global 50 leader invited us in. But why would a prospect take a risk on a brand new vendor … when their point of contact isn’t a subject matter and product expert? You gotta talk about your losses — every week. Way too many sales teams only talk about their wins.

Sales Hiring 224

Sales Hiring B2B Engineering Enterprise 224

SaaStr

MAY 17, 2023

It’s built its way into an enterprise contact center leader and has now crossed $2 Billion in ARR, growing a mature but still steady 16%. Smaller, Medium, and Larger Customers Are All Growing at About the Same Rate. RingCentral really isn’t, as all its customer segments are growing at about the same rate. #3.

Scale 219

Scale Cloud Enterprise Trends 219

Intercom, Inc.

JULY 6, 2022

If you joined us for New at Intercom last month, you may already have some idea of what’s in store on Built For You this month, (but if not, you can watch it on-demand here ). Head over to our help center for a demo video and to learn more about what’s new. Learn more about creating dynamic email content here.

Engagement 210

Engagement Scaling Retention Data 210

SaaStr

MAY 6, 2021

Because about 90% of our 2020 Annual sponsors are sponsoring 2021 Annual, we launch with the expo about 80% full. Just contact us here. In addition, right in the center where be the Cantina where attendees can decompress during the day. If you want to sponsor, now is the time! Here’s What to Expect.

SaaS 231

SaaS 231

Intercom, Inc.

DECEMBER 6, 2022

Here are some of the ways it makes us better designers by encouraging us to: . As designers, we’re constantly thinking about how to reduce the number of clicks in a workflow”. As designers, we’re constantly thinking about how to reduce the number of clicks in a workflow. Consistently prioritize user needs.

Artificial Intelligence 129

Artificial Intelligence Machine Learning Onboarding Communication 129

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. After all, if friction is reduced to the point where the customer never has to think about contacting you in the first place, well, we’re all the better for it.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

SaaStr

NOVEMBER 23, 2022

We’re tracking for about 12,500 attendees this year. Just contact us here ! We’ve really perfected the hybrid outdoor / festival vibe, with 10 stages running at the same time, and over 100 braindates and mentorship sessions an hour. It’s just so fun now that we have a hybrid outdoor format stretched across 40+ acres.

Scale 234

Scale Cloud Scaling Pricing 234

Neil Patel

OCTOBER 1, 2020

Your Contact Us page. Contact Us pages are among the most underutilized and misunderstood resources on the web today. Some companies don’t use them at all, and those that do have them often push these critical pages to the back burner during website revision projects. What Is a Contact Us Page?

Social Media 145

Social Media Sales Hiring Consulting Mobile 145

Buffer Resources

MARCH 18, 2024

They also asked us to create an Instagram profile just to have a presence on another social media platform.  Within 3 weeks of using Instagram, we lost over 20 inquiries from potential customers who contacted the company to calculate the car insurance cost. As a junior SMM specialist, I was to blame for that failure. 

Social Media 102

Social Media Outsourcing Services Business Branding 102

Intercom, Inc.

AUGUST 10, 2020

In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. Rippl is an excellent example of privacy by design, with simple and clear communication to users about how their information is handled,” said Edwards. “I

Government 197

Government Customer Support Mobile Development 197

SaaStr

JANUARY 5, 2022

Because then, it becomes about what to buy — not from whom pic.twitter.com/1ag8jyPkmH. It’s a challenging question because most of us don’t have the volume to really do A/B tests (although try, of course). Yes, “Contact Me” can work well in the enterprise and for larger deals. No one wants to get ripped off.

Pricing 210

Pricing Enterprise Branding Innovation 210

User Pilot

APRIL 21, 2024

If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start. Communicate product news with in-app messages so customers don’t inquire about them via tickets. You log in to try and use the product.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

Buffer Resources

APRIL 23, 2024

It’s usually a brief, well-designed kit that includes details about the creator, number of followers and engagement metrics, their audience demographics, the type of content they create, and examples of past campaigns.   Contact information Don’t expect potential brand partners to slide into your DMs.

Social Media 92

Social Media Branding Metrics Engagement 92

Stax

APRIL 2, 2024

As more businesses opt for a surcharge program to manage their ballooning costs, it’s important to be aware of best practices around notifying your customers about this additional fee to not only follow all legal requirements, but also provide a seamless customer experience. Contact us to get started with CardX by Stax today.

Merchant Services 88

Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88

SaaStr

OCTOBER 28, 2021

Be Careful About the Metrics and Ratios You Pick. billion people who could use your product — the whole planet :). At Evernote, they conflated bounce with churn — and Phil challenges us not to. But he challenges us to get down to 50% or below. But he challenges us to get down to 50% or below.

Churn 188

Churn Retention Acquisition Startup 188

SaaStr

JUNE 1, 2021

It’s not a great piece of software, but it’s very effective and useful. I was forced to go to an SDR first — the only button was “Contact Us” I asked for a free trial. The SDR said that wasn’t possible, and wanted to talk about my “budget” first.

Scale 306

Scale Engineering Enterprise Business Model 306

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. We were going remote. . We all laughed. . Social and belonging.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Tom Tunguz

MARCH 8, 2020

Recently, we welcomed Lisa Lawson to SaaS Office Hours to talk about building a channel go-to-market strategy for SaaS companies. Typically, marketplace entries with a call us form are less effective. If you’d like to learn more about channel from Lisa, you can visit her website here and contact her here.

Scale 321

Scale AWS Consulting Sales Enablement 321

Intercom, Inc.

JUNE 30, 2022

From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Creating winning forms and surveys has been top of mind for us lately. It’s great to have you on the show.

Systems Review 239

Systems Review Technical Review Government Banking 239

SaaStr

JANUARY 6, 2021

If you’re on the other side of the process and are thinking about hiring your first VP of Sales but are unsure where to start, here are some of our top articles on how to find that perfect candidate, even if you’re struggling : . MaestroQA , an emerging leader in contact center experience management. More on this opportunity here.

Sales Hiring 317

Sales Hiring Scale Payment Solutions Payments 317

IT World

NOVEMBER 15, 2022

You'd think keeping tabs on your contacts would be about the simplest and most straightforward task imaginable in our modern connected world — wouldn't you? Effectively wrangling your contacts on Android and keeping 'em manageable, organized, and optimized for efficiency really is a fine art. I sure would.

Management 88

Management 88

Intercom, Inc.

JUNE 16, 2020

As Martin explains: “I firmly believe that if more companies made customers the top priority, the quality of corporate decision making would improve because thinking about the customer forces you to focus on improving your operations and the products and services you provide, rather than on spinning lines to shareholders.”. Do we retain them?

Scale 237

Scale Social Media Customer Support Scaling 237

Sales Hacker

DECEMBER 1, 2023

Talk about something to warrant a big end-of-quarter fiesta. They automate the program from beginning to end: create the new contact in CRM, alert the SDR/AE/CSM, and add the contact to the right sequence/ playbook. In order to drive efficiency, UserGems is maniacal about pruning audiences.

Scale 87

Scale Outsourced Development Technical Review Acquisition 87

Intercom, Inc.

DECEMBER 10, 2021

Worried about supply chain issues messing with your holiday shopping plans? Here are some of the top findings from the report – and what you need to do about them. Consumers are worried about the impacts of supply chain issues. Concerns about delays are well-founded. You’re not alone. Their biggest concerns?

Headcount 195

Headcount Customer Support Scale AI 195

User Pilot

SEPTEMBER 14, 2023

Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options. TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options.

Payment Methods 102

Payment Methods Payment Solutions Payment Services Payments 102

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. It consists of an overhauled Conversations API, as well as brand new Contacts and Data Attributes APIs. FROM Contact. Finding the personal in the data.

Data Analysis 231

Data Analysis Data Construction Technology 231

Buffer Resources

DECEMBER 5, 2023

So, in this article, I share how the Guest Post Program came to be and how we’re thinking about its future. Our research wasn’t just about setting rules; it was about understanding how to define our goals and create something beneficial for us and our writers. Submissions are sent in Typeform.

Scale 100

Scale Benchmarks Social Media Communication 100

Sales Hacker

NOVEMBER 14, 2022

When it comes to selling, we all intuitively know how important body language cues can be — both for shedding light on what others may be thinking or feeling, and also in their capacity to help us more clearly communicate our intended message. As sellers, it’s up to us to seize the tools at our disposal. Use this to your advantage!

Sales 112

Sales Communication AI Development 112

Intercom, Inc.

JULY 15, 2022

In this post we’ll talk about how to best secure your Intercom workspace and ensure you keep that data safe. How to see suspicious activity in your workspace and and how to add a security contact for important security-related communications. How do you keep your business secure and also build and maintain the trust of your customers?

Software Review 118

Software Review Branding Data Enterprise 118

Intercom, Inc.

NOVEMBER 30, 2022

As always, we’ve got lots to tell you about – releases that will simplify your everyday support tasks and offer a much-needed boost to team morale. Your business’s security is crucial to us, and with our latest permission you can control which teammates can export conversation transcripts from the Inbox. Come say hi ??.

Mobile 104

Mobile Engagement Branding Metrics 104

FastSpring

OCTOBER 25, 2023

About Our Data Where the Data Are From FastSpring supports over 3500 companies to help sell digital goods in over 200 countries and territories globally, but we’ve narrowed down the data we used for this report to keep it applicable to software and SaaS companies. Set up a demo or check out our platform yourself.

SaaS Payments 135

SaaS Payments Payment Solutions Software Review Merchant Services 135

Stax

APRIL 17, 2024

Because the payment solution is fully integrated into the software, merchants don’t have to worry about using separate systems for clinical management and financial transactions. “Stax took ownership and played middleman to a contractor and us. Contact us today to learn more. Consider the following.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

BitPay

MARCH 19, 2024

What Remains Unchanged: BitPay's Core Offerings While we're excited about these new features, we're proud to say that the core aspects of BitPay that our merchants love remain unchanged: Never touch crypto: Merchants never have to hold or manage cryptocurrency payments. Contact us to get started. Not a BitPay merchant?

Merchant Services 52

Merchant Services Payment Methods Payments Payment Services 52

Sales Hacker

MARCH 8, 2024

You may have heard about a free tool that GTMnow and GTMfund launched with Cabal two weeks ago, called Warm Intro Navigator. Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. Let’s get into it.

Scale 93

Scale AI Search Social Media AI 93

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey.

Scale 110

Scale Engagement Scaling Strategy 110

FastSpring

SEPTEMBER 8, 2023

Here are some key details about the case and what it could mean for businesses that sell a digital product via Google’s U.S. What is the Google antitrust lawsuit about? What could this mean for game and app developers in the US or otherwise? What about Apple? On Tuesday, Sept. states against Alphabet’s Google. Play Store.

Payment Methods 128

Payment Methods Payment Solutions Payments Merchant Services 128

FastSpring

AUGUST 2, 2023

We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023. Braintree offers it.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136