Intercom, Inc.
AUGUST 15, 2019
If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.
OpenView Labs
MAY 20, 2021
The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team.
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SaaStr
MARCH 20, 2019
What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * They got going in 2009.
Outseta
JANUARY 20, 2020
My role at Buildium In late 2009 the economy had tanked and I had a newly minted MBA but no real job experience. I was managing a team of 15 and the company had grown to about 140 employees. What they did effectively early on is bring other hugely talented people onto the team before they could afford to pay them their market worth.
Valuize Consulting
SEPTEMBER 30, 2021
When deployed correctly, Product Ownership is an invaluable role that provides tactical support to your development team, translates customer value, goals and pain points into product improvements, and leads effective and impactful development sprints. Q: What was your first job? How did you get started as a Product Owner?
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