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Customer Loyalty and Retention in SaaS: How to Measure and Improve

User Pilot

They help you not only drive revenue but also build a formidable business for sustained growth. Three metrics that can help you measure customer retention include customer retention rate, customer churn rate , and revenue growth rate. Unlock consistent value for your customer base with webinars. Let’s dive in!

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How to Optimize Customer Activity Cycle? 10 Strategies to Implement

User Pilot

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

Strategy 104
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Resurrected Users: Who Are They and How to Retain Them?

User Pilot

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Sending a win-back email campaign to remind dormant users about your product’s value and reignite their interest based on their experience with you. Who are resurrected users?

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Subscription60: Wednesday, February 13th

ProfitWell

CEO Monetization Playbook by Zuora The question for software developers is no longer if you have to make the shift to SaaS, but how to do it. Thankfully Zuora has the monetization playbook you can refer to when building your SaaS strategy. ".T For those situations (and many more), Livestorm suggests webinars (and so do we).

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

Aaron : The playbook for reigniting growth. And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. So, putting a little bit more money in everybody’s pocket and creating a little more growth is probably a great topic for today. Jason : All right.