SaaStr

DECEMBER 29, 2022

Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. SalesIntel is your resource for contact and business intelligence. Vendr is forever changing how companies buy and renew SaaS.

Scale 202

Scale Underperforming Technical Team B2B AI 202

Blulogix

FEBRUARY 9, 2024

Mastering the Maze: How to Amidst the Complexities and Opportunities of Subscription Billing By BluLogix Team Unraveling the Intricacies of Subscription Billing As businesses increasingly pivot to subscription models to drive recurring revenue , understanding the nuances of subscription billing becomes paramount.

Payments 52

Payments Payment Services Subscription Payment Features 52

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ChurnZero

MAY 25, 2023

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It is based on the likelihood or probability of renewal.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

Blulogix

FEBRUARY 16, 2024

From onboarding and activation to renewal and upselling, each phase presents unique opportunities and challenges. Implementing Automation in CLM for Recurring Revenue Identify Key Customer Journey Touchpoints: Map out the customer journey specific to your subscription model.

Payments 52

Payments Payment Services Revenue Management 52

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

User Pilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Renewal tooltip.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Self-service isn’t only about the support but also sales: most users purchase the product or renew their subscriptions online and pay by card.

Strategy 95

Strategy Business SaaS Customer Lifetime Value 95

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). This is not a subscription snooze-fest. Buckle up, B2B leaders.

B2B 52

B2B Subscription Payment Features Pricing 52

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

Blulogix

FEBRUARY 9, 2024

As we delve deeper into the subscription economy, it’s essential to understand the multifaceted benefits and inherent challenges of adopting recurring revenue models. This predictability aids in accurate financial forecasting, budgeting, and resource allocation, enabling more strategic planning and investment.

Revenue 52

Revenue Business compliance B2B 52

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Blulogix

FEBRUARY 9, 2024

As businesses navigate the complexities of subscription models and strive to meet the dynamic needs of the digital economy, the role of automation in monetization platforms has never been more critical. This not only reduces operational costs but also frees up valuable resources to focus on growth and innovation.

Payment Features 52

Payment Features B2B Subscription Innovation 52

How To Buy Saas

MARCH 7, 2024

The pricing model for software as a service (SaaS) might come in three different formats which are subscription-based, usage-based, or tiered pricing model systems. Also in terms of cost-saving and flexibility, think about bringing up a consideration of attractive renewal terms or discounts that will apply only for a long-term commitment.”

Pricing 52

Pricing SaaS Payments Payment Solutions Payment Methods 52

Blulogix

MARCH 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Unpacking Complexity in B2B Billing In the landscape of B2B commerce, billing complexity isn’t just a buzzword— it’s a significant barrier that companies must navigate to ensure success in the subscription economy.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Customer Success 98

Customer Success SaaS Retention Education 98

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Transparent billing minimizes disputes.

Payment Features 52

Payment Features Subscription Pricing Communication 52

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Subscription Management . There are several factors involved in monitoring the health of your subscription business.

Trends 98

Trends B2B Scale Payment Features 98

Blulogix

JANUARY 17, 2024

Billing Transparency: A Must-Have in Subscription Billing By BluLogix Team In the current era of subscription-driven businesses , billing transparency is not just a preference but a vital requirement from the customer’s perspective. Billing transparency is no longer a luxury but a necessity in the subscription economy.

Payment Features 52

Payment Features Subscription Payment Services Payment Solutions 52

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. Satisfied customers are more likely to renew subscriptions, reducing churn and increasing lifetime value.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

Blulogix

OCTOBER 11, 2023

A collection of recorded webinars and videos on Software-as-a-Service and Subscription Management Webinars & Videos Understanding Mediation in Managed Services A best-in-class mediation engine can have a transformative impact on an MSP’s profitability.

Engineering 52

Engineering Management Technical Review Software Review 52

Totango

JUNE 30, 2021

Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. In terms of your customer journey , product adoption is the stage in your customer life cycle that follows onboarding and sets the stage for renewal. Why Is It Important to Boost Product Adoption?

Onboarding 94

Onboarding Customer Success Subscription Payment Features 94

Blulogix

FEBRUARY 10, 2024

By automating routine tasks such as quote generation, contract management, and billing, businesses can reduce manual errors, accelerate operations, and free up resources to focus on strategic initiatives. Join us as we further navigate the complexities and triumphs of the subscription economy.

Payments 52

Payments Payment Services Payment Solutions Payment Methods 52

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Customer Enablement Essentials: What B2B and SaaS Brands Need to Know.

B2B 82

B2B Scale SaaS Sales Enablement 82

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others. Onboarding.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. This lets you prioritize features and allocate resources efficiently. Pinpoint and address recurring complaints through in-app messaging or a resource center.

Onboarding 96

Onboarding Metrics Retention Scale 96

Totango

MARCH 26, 2021

A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. In a SaaS environment, technology plays a key role in optimizing both pre-sales and post-sales experience so that customers are more disposed to renew subscriptions and promote referrals to new buyers.

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

FastSpring

DECEMBER 9, 2022

In this piece, we’ll be comparing 7 SaaS billing solutions that we separate into three categories: Subscription management: This type of software lets you automate free trials, recurring payment schedules, and the dunning process. 3 Subscription Management Software. Subscription and Recurring Billing Management.

Payment Services 119

Payment Services Merchant Services Payment Methods SaaS Payments 119

User Pilot

APRIL 16, 2024

Typical customer journey stages are Awareness, Consideration, Decision, Activation , Adoption, Renewal, Expansion , and Loyalty. Renewal – when they decide to renew their subscription. Start the customer journey analysis process by setting clear goals. Decision – when they purchase the product.

Churn 105

Churn Customer Lifetime Value Mobile Retention 105

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). Churn rate (ATR-based) = churn ARR/available-to-renew ARR.

Technical Review 118

Technical Review Software Review Forecasting Churn 118

Totango

MAY 6, 2021

As a concept, in a SaaS context, it represents how successful a company is at getting customers to renew subscriptions or licenses. In other words, the more often your customers renew, the better your customer retention. Steps in the process include onboarding , adoption , support escalation and subscription renewal.

Strategy 74

Strategy Retention Education Benchmarks 74

User Pilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: 4: Customers churn when they don’t get enough value to keep renewing their subscriptions. To reduce involuntary churn , notify users with emails or notification banners before their subscription expires. #7:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Blulogix

NOVEMBER 8, 2023

Traditional pricing models, such as fixed subscriptions and one-time purchases, no longer align with the dynamic and ever-evolving nature of this sector. Subscription Billing The Evolution of Pricing Models in the Technology Industry The technology industry has undergone significant transformations in recent years.

Technology 52

Technology Pricing Payment Features Subscription 52

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others. Onboarding.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Blulogix

OCTOBER 11, 2023

A collection of recorded webinars and videos on Software-as-a-Service and Subscription Management Webinars & Videos Key 1: Comprehensive Data Integration The foundation of successful usage-based billing automation for MSPs lies in comprehensive data integration.

Payment Features 52

Payment Features Management Azure AWS 52