User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 95

Social Media Data SaaS Scale 95

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from.

Scale 252

Scale Sales Hiring Sales Marketing 252

User Pilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

SaaS 85

SaaS Education Customer Support Onboarding 85

User Pilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. There are many fantastic examples to draw from across the SaaS marketplace. Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. Knowledge base. Let’s get you started!

Management 95

Management Technical Review Software Review Customer Support 95

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Userpilot’s in-app knowledge base.

Outsourcing Services 96

Outsourcing Services SaaS Customer Support Software Review 96

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 86

Strategy Business SaaS Customer Lifetime Value 86

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers. Here are some examples.

SaaS Payments 104

SaaS Payments Trends Payment Solutions Payment Methods 104

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 98

Software Review Technical Review Engagement Pricing 98

User Pilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Sharing industry-specific knowledge and offering support via active digital communities. Successful customer education program examples in SaaS. Why is customer education important?

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 99

Scale Customer Success Scaling SaaS 99

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

SaaS Payments 93

SaaS Payments Payment Methods Strategy Payment Solutions 93

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. How It Can Become the Backbone of Your Online Transactions Section 1: Why you may need a merchant of record for SaaS companies?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

User Pilot

AUGUST 20, 2023

There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments.

Software Review 85

Software Review Scale Onboarding User Experience 85

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 96

Systems Review Management SaaS Education 96

User Pilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way.

Social Media 94

Social Media SaaS Marketplace as a Service Communication 94

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 97

Onboarding VP of Engineering SaaS Consulting 97

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. In addition, you can further support your users via the resource center. Resource center settings in Userpilot.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Segment users based on survey responses and in-app behavior to provide proactive help during their journey. Implementing an in-app resource center to provide self-service support.

Customer Lifetime Value 101

Customer Lifetime Value Software Review Interviewing Retention 101

User Pilot

JANUARY 23, 2023

Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. What is a good retention rate for SaaS companies? The entire SaaS business model is built around retaining customers for the long term.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

APRIL 14, 2023

Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must. Ideally, you want your tool to also support resource center analytics. Best for: medium-size product-led companies aiming to quickly and easily boost user adoption in their web-based products.

SaaS 98

SaaS Onboarding Pricing Mobile 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Strategy 94

Strategy SaaS Payments Payment Solutions Payment Methods 94

User Pilot

MARCH 29, 2024

Lack of help resources. Offer self-service support with a resource center. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action. Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product.

Scale 104

Scale Sales Funnel Onboarding Retention 104

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Next, prioritize your list of experiments: you won't be able to tackle everything at once, so optimize based on value, feasibility, and potential impact. Let's get right into it!

Software Review 104

Software Review Onboarding Metrics Data Analysis 104

User Pilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! This allows you to refine your business strategies and make decisions based on solid evidence. For SaaS product managers, market research, including competitive analysis, is crucial.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Software Review 98

Software Review Onboarding Enterprise Branding 98

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? You can easily reduce friction with an in-app self-service resource center. Adding guides and letting users search your knowledge base without leaving the app, will help them solve their issues on their own – a lot faster. Time-to-value in SaaS.

Strategy 95

Strategy Software Review Business SaaS 95

User Pilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. Perform A/B tests to see which flow works for users and optimize customer experience based on the outcome. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround.

Customer Lifetime Value 98

Customer Lifetime Value Customer Support AI Onboarding 98

User Pilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Diversifying acquisition channels based on customer research to reach potential customers where they are.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

SaaS Payments 94

SaaS Payments Outsourcing Services Payment Solutions Payment Services 94

User Pilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Why implement marketing automation in your SaaS? for every $ invested.

Marketing 96

Marketing SaaS Social Media Onboarding 96

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

OCTOBER 26, 2023

The strategy is based on the assumption that good products that satisfy genuine user needs speak for themselves. Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance.

Outsourcing Services 95

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 95

User Pilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Offer self-service support in multiple formats and an in-app resource center. Then use this data to tailor your customer interactions based on their needs and preferences. in the resource center.

Strategy 89

Strategy SaaS AI Search Customer Support 89