User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Stax

FEBRUARY 21, 2024

By analyzing the SaaS Magic Number, SaaS companies can determine how well their revenue-driving investments (in sales, marketing, and customer retention) are translating into actual revenue growth. It helps businesses understand the effectiveness of their customer acquisition and retention strategies.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

ChurnZero

JUNE 9, 2023

It can also be calculated by multiplying the monthly recurring revenue ( MRR )—that is the total of contracts that renew monthly—by 12. Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%. A healthy benchmark is a 95% renewal rate in a given period.

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process.

Metrics 89

Metrics Customer Lifetime Value SaaS Scale 89

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. Then multiply it by 100.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 93

Retention Social Media Customer Lifetime Value Acquisition 93

User Pilot

APRIL 22, 2024

Increase user retention. Ensure better resource allocation. Increase user retention : Continuous product refinement based on insights from feature analysis contributes to increased user satisfaction. Ask yourself: Are you trying to identify features that drive customer retention , or those leading to churn ?

Underperforming Technical Team 89

Underperforming Technical Team Software Review User Experience Retention 89

User Pilot

FEBRUARY 29, 2024

Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. But what exactly is the usage rate and how is it calculated? TL;DR The feature usage rate is an engagement metric that measures the number of users who have adopted a specific or new feature within your product.

Metrics 95

Metrics Engagement Onboarding Trends 95

User Pilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Implementing an in-app resource center to provide self-service support. What is customer satisfaction? Customer satisfaction score.

Customer Lifetime Value 99

Customer Lifetime Value Software Review Interviewing Retention 99

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. In this article, we’ll explore customer retention costs. Let’s start!

Retention 97

Retention Customer Lifetime Value Onboarding Acquisition 97

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 93

Acquisition Retention Customer Lifetime Value User Experience 93

User Pilot

APRIL 4, 2024

Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates. You can measure product engagement using metrics such as average session duration, customer retention rate , product stickiness, and active users.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. This enables you to allocate your resources to the channel with the best ROI.

SaaS Payments 103

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 103

User Pilot

NOVEMBER 14, 2023

In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Implement an in-app resource center to provide self-service support. How to calculate customer lifetime value?

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

OCTOBER 24, 2023

TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events.

Pricing 102

Pricing Payment Solutions SaaS Payments Payments 102

User Pilot

AUGUST 10, 2023

You can calculate CAC by dividing total expenses by the number of new customers acquired in a specific period. Optimizing conversion funnels and increasing conversion rates by identifying and eliminating friction. Adopting a product-led growth strategy to improve customer retention and maximize customer lifetime value.

Acquisition 84

Acquisition Benchmarks Customer Lifetime Value B2B 84

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Let’s say a SaaS company has 100 customers.

Retention 98

Retention Revenue Software Review SaaS 98

User Pilot

MARCH 31, 2023

The 10 key onboarding metrics and KPIs are: time to value, user activation rate, time to complete onboarding, the number of support tickets, trial-to-paid conversion rate, product adoption rate, product stickiness, customer retention rate, customer effort score, and customer satisfaction rate.

Onboarding 89

Onboarding Metrics Retention Scale 89

Stax

JANUARY 31, 2024

If your company accepts credit card payments ( which it should ), chances are, you’re going to be affected by Visa’s interchange rates. Visa interchange rates are the fees charged by Visa to process transactions between issuing banks and merchants. Visa sets these rates, and they’re non-negotiable for merchants.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

User Pilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. High engagement leads to retention and drives revenue. High product engagement is the key to user retention. How to measure product engagement?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JUNE 26, 2023

Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement. Customer retention metrics, such as the customer satisfaction score, let you assess the effectiveness of your customer relationship management and product value.

Metrics 85

Metrics Customer Lifetime Value SaaS Acquisition 85

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 88

Retention Strategy Management Churn 88

User Pilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. A higher revenue growth rate generally indicates positive business performance. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Is There an Ideal Churn Rate for SaaS?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

APRIL 26, 2022

So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. Product adoption rate measures the percentage of signups who adopt your product and become regular, active customers.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers.

Retention 93

Retention SaaS Customer Lifetime Value Education 93

Baremetrics

DECEMBER 12, 2021

AARRR is an abbreviation that stands for “acquisition, activation, retention, referral, and revenue”. Retention 4. Use Baremetrics to calculate your AARRR metrics. The rate by which you convert customers is your conversion rate. Table of Contents. What is AARRR? Acquisition 2. Activation 3. Referral 5.

Metrics 98

Metrics Acquisition Customer Lifetime Value Retention 98

Baremetrics

MARCH 9, 2021

The retention rate is the percentage of customers that stay with your business over a given period of time. Churn rate is the flip-side of retention rate; it's the number of customers, expressed as a percentage, who cancelled. Acquisition vs. Retention SaaS businesses usually focus on customer acquisition.

Retention 82

Retention Acquisition Churn Metrics 82

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. Your conversion rate optimization efforts might be focused on different actions based on the business context. Ready to make a start?

Data 100

Data SaaS Trends Churn 100

User Pilot

AUGUST 15, 2021

The most important engagement metrics: CR across the journey, LTV: CAC, activation rate, feature engagement, active users, customer engagement score, NPS, CSAT, retention, customer churn. To drive customer engagement rates, you need a sticky product that keeps users interacting with it. Conversion rate. PQL-customer Rate.

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. They help you align capabilities and resources towards a common mission, prioritize the most impactful initiatives, and drive growth.

Development 97

Development Scale Retention Onboarding 97

User Pilot

NOVEMBER 5, 2023

You can do it by tracking metrics like churn rate or NPS and through qualitative surveys. Optimizes customer lifetime value and retention Customer value management allows companies to stay tuned to the changing needs of customers. Better retention is directly linked with higher customer lifetime value.

Management 100

Management Scale Customer Lifetime Value SaaS 100

SaaStr

NOVEMBER 4, 2021

While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.” ” Year after year of lower sales and marketing costs and better customer retention really adds up.

SaaS 255

SaaS Technical Review Benchmarks Azure 255

User Pilot

AUGUST 30, 2023

You can calculate resolution time by averaging support ticket resolution’s start and end times. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Businesses frequently calculate and monitor TTR to assess if they’re offering high-quality service to customers.

Customer Lifetime Value 96

Customer Lifetime Value Customer Support AI Onboarding 96

User Pilot

FEBRUARY 25, 2024

Reducing friction helps increase product adoption and improve free-to-paid conversion rates. Proactive customer support, for example, via the resource center and contextual in-app guidance, is essential for creating frictionless customer experiences. By improving retention and loyalty, you increase the customer’s lifetime value.

Scale 94

Scale SaaS Onboarding Engagement 94