post what-are-you-missing-if-you-only-track-one-retention-kpi 
SaaStr
SEPTEMBER 24, 2020
Y Combinator CEO Michael Seibel is featured in one of our most-watched SaaStr videos of all time — so we were delighted to have him back during our SaaStr at Home event to share the top 5 things that kill startups after their seed rounds, and how to avoid them. Reality is, this concept reflects more on numbers. How do you fix it?
Intercom, Inc.
NOVEMBER 14, 2018
Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. As a sales leader, that means you have to be able to interpret and use data about your team and organization throughout the sales cycle. What are sales KPIs?
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CustomerSuccessBox
OCTOBER 5, 2021
Yes, you heard that right! Also, you must have heard this multiple times as well. As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. What would you do if you can’t maintain and improve your ARR? Surprisingly, only 10% of SaaS businesses ever get past the 125% MRR rate.
User Pilot
JANUARY 17, 2023
If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. So, let’s talk about value realization and what you can do to improve it. Return on investment (ROI).
Totango
AUGUST 18, 2022
You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible.
CustomerSuccessBox
MAY 25, 2022
Customer retention is an essential component of any successful B2B SaaS firm. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place. Set realistic expectations.
ChurnZero
FEBRUARY 4, 2022
Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Engaging your investors starts by understanding what they care about. Mergers and acquisitions.
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