ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Baremetrics

MAY 7, 2019

million – about half of all the cash they had on hand – to buy out their main venture capital investors after eight years since founding. Taking pre-orders from customers , encouraging annual subscriptions , and even offering lifetime deals are just a few ways to make it work as a bootstrapping purist. Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I learned a million lessons about SaaS, about start-ups, and about life along the way.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Outseta

APRIL 14, 2020

I’ve come to believe that there are only two scenarios where it undeniably makes sense to raise venture capital: You’re building something so capital intensive that it can’t possibly be built without massive amounts of money. If the second describes you, well done—venture capital may very well make sense for you.

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Baremetrics

AUGUST 23, 2021

When bootstrapping a business, you are using your personal assets—cash, of course, but also your garage, home office, personal car, laptop, and anything else you can extract value from—to build and expand your business. What does bootstrapping look like for SaaS? You will be funding your dream using personal savings.

Business 96

Business Payment Services SaaS Payments Payment Solutions 96

Outseta

FEBRUARY 2, 2019

By Geoff Roberts 12 min read When we first started building Outseta we stated outright that we weren’t interested in raising venture capital—instead, we planned on bootstrapping the business and remaining independent. Each time a payment is made, the fund’s ownership stake is reduced with the founders’ ownership shares increasing.

SaaS Payments 102

SaaS Payments Payment Methods Payments SaaS 102

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Technology Enables Strategy; Doesn’t Define It. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Outseta

AUGUST 31, 2018

We now support Stripe as a payment gateway. When we launched our subscription billing and management functionality, we initially partnered with Forte Payment Systems as our payment gateway. As a result, adding Stripe as a payment gateway very quickly became the most requested feature from our users.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Your customer base, and therefore revenue need to be recurring as well.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. Along the way, I guess I should say, on the personal side, I met my husband in business school. And that’s been really fun during the pandemic.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SmartKarrot

SEPTEMBER 1, 2022

It is a sign of development, showing that the business has effectively transitioned from an R&D organization dependent on venture capital to an autonomous, long-lasting enterprise. . But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. .

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10