Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Or does this whole tech career thing support the writing? I don’t know.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 102

Technical Review CTO Coach Sales Hiring CTO Hire 102

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. At the same time, this is an area that has been underserved from a technological solution set.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Cryptocurrencies have gained popularity due to their potential to offer greater privacy, security, and decentralization compared to traditional fiat currencies. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

SaaStr

MARCH 26, 2024

Many tech veterans don’t want to work anymore, and we can’t afford folks who want to work 10 hours a week and make six figures. Is the CTO involved in these decisions? You can lose deals to feature gaps, and Jason has seen rampant loss of business due to not having feature parody. Will It Affect Entry Level Jobs?

AI 223

AI Pricing Artificial Intelligence Scale 223

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

SaaStr

JULY 14, 2022

The day our trucks started rolling into the venue, we got the call the county was closing and immediately locking down due to the emerging outbreak of COVID-19.We We had Lew Cirne, Founder & CEO of New Relic, Dharmesh Shah, Co-Founder & CTO of HubSpot and for the first time at Annual, we added office hours with the top VCs in SaaS.

Scale 267

Scale Sales Recruiting CTO Hire New CTO 267

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Expanding into new sales channels is a common growth play. And, these laws often completely contradict one another. . Mark earned his B.A.

Merchant Services 166

Merchant Services Scale Technical Review Sales Hiring 166

SaaSHolic

MAY 5, 2023

The speakers believe that the next 10 years will be better for the region, with opportunities for investment in various industries using technology to solve problems. There is a shift towards less capital-intensive startups with recurring revenues, and due diligence is crucial before taking on investors or advisors.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. Get on a jet, at least twice a quarter. More on that here and here. More here.

Part-Time VPE 254

Part-Time VPE Sales Recruiting Sales Hiring Scale 254

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Third, review the critical areas where reps may need the most support. Solution review. Business case development and IT/tech strategy. Have an action plan.

Underperforming Technical Team 121

Underperforming Technical Team CTO Hire CTO Coach Technical Review 121

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Examples: CTO, COO, CFO. Then, we incorporated outreach to these technical buyers into our sales plays.

Part-Time VPE 88

Part-Time VPE Technical Review Forecasting Software Review 88

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Evolving security landscape.

Data 118

Data Technical Review CTO Hire compliance 118

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. How has Peter found the transition from CTO to CEO this time? ” Or, “Every lamb chop came from New Zealand?”

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128

Baremetrics

MARCH 16, 2021

This allows anyone building an app that applies blockchain technology to do so by building directly on top of QuikNode’s globally distributed Web3 infrastructure. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. Table of Contents.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

Audacix

JULY 18, 2022

Rationalise your tech stack: reign in your teams' propensity to collect the latest and greatest tools and ask them to decide on those components of their technology stack that are absolutely critical to delivering measurable business outcomes. This is a great time to share these learnings across team and functional boundaries.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. Due to instances like the Cambridge Analytica scandal, there has been a growing unease about the dominance of large tech companies and the possible misuse of data. It ended the day in 31st place with 50 votes.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. I first got started in SEO, I think at around 16 years old. Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

BetterCloud

MAY 3, 2021

Last year, BetterCloud’s new CIO Tommy Donnelly said that he wanted to push a lot of transformation across the organization, particularly around security and technology. Several people across the IT and Security functions here at BetterCloud deserve a round of applause for their work on our new ISO 27001 certification.

New CTO 52

New CTO CTO Technical Review Systems Review 52

OpenView Labs

OCTOBER 11, 2019

At Hired , we help top R&D, engineering, and tech talent find jobs they love. All of this comes together to enable us to deliver our company clients a 60% better response rate to inquiries, and save them an average of 40 to 60 hours for each tech role filled. Recognizing Your Cue – Opportunities and Conviction. No unexpected costs.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 160

Scale Enterprise Scaling Sales Hiring 160

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Let’s begin. 5 – Keiran Flanagan. 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. And that kind of sets the incentives and kind of you can’t get a new co-founder or a team member multiple of those to your business.

Outsourcing Services 106

Outsourcing Services Sales Hiring CTO Hire Technical Review 106

Crafty CTO

MARCH 17, 2023

But nearly every day, there’s been something new that’s at least important and sometimes game-changing. That Stable Diffusion moment is happening again right now, for large language models—the technology behind ChatGPT itself. Hands-on experimentation and prototyping is the top of the new application funnel.

Artificial Intelligence 98

Artificial Intelligence AI Search AI ChatGPT 98

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. I’m sure you did a lot of diligence in trying to figure out whether that person would succeed. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing.

Sales Hiring 252

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 252

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. And where you were spot on is that this is not a review site. Not only is it hard, but the people with the technical skills and know how to do it, don’t care about sales. Managing a technical team as a non-technical person [24:13].

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

Sales Hacker

JULY 21, 2020

Before starting Thnks, Brendan was a technology and media veteran. The thought was, if I’m in New York, my client’s in Chicago, LA? I am a New Jersey-ian by birth. I’ve spent most of my life in the North East, working and living in New York or New Jersey. But he runs the whole shop technically for us.

Outsourcing Services 72

Outsourcing Services Scale Outsourced Development Technical Review 72

Crafty CTO

JULY 21, 2023

Another innovation explosion appears to be underway; already Llama 2 derived models are near the top of the HuggingFace Open LLM Leaderboard , and new Llama stories are still on the first page of Hacker News. yellow_postit) Apple is a complete laggard in this space due to years of restrictions on research.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. When a team implements a system at a later stage, they buy some giant tech solution, hoping it will fix all their problems,” says Bryce Delgrande, Manager of Customer Success at Shoobx. This is where tech comes in. “At

Startup 91

Startup Scale Systems Review Technical Review 91

SaaStr

DECEMBER 13, 2019

I think the key thing that I had realized after several years in Her Majesty’s United Kingdom, it really centers on the fact that a lot of the technology that I was seeing was really, a lot of the innovation was happening in the Bay area. Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153