Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. They Drive Economic Growth.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SmartKarrot

MARCH 18, 2021

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Act as a change agent to identify areas for operational efficiency and continuous improvement.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. An organization’s success depends on its product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52