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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. Average salary: $100,340/yr. In large companies, the CSM also oversees other customer success roles.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I see it all the time, which is, you said it super well, make money, save money, reduce risk. Bernadette Nixon. Jay Snyder.

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SaaStr Podcasts for the Week with InCountry and Y Combinator — July 19, 2019

SaaStr

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

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The Ultimate SaaS Pricing Resources Guide

OpenView Labs

Now’s the Time to Revisit Your Pricing. This post will guide you through 10 innovative pricing plays you should consider, along with high-profile examples of companies who are testing them. Pricing in a Time of Uncertainty. Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example.

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Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. Time Is Money: Focus On Your Core Competencies. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing.

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Meet BetterCloud’s New Chief Technology Officer, Andra Milender

BetterCloud

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. She’s looking forward to helping BetterCloud scale and become one of the most reliable solutions that customers use. What does your role as the CTO entail?

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SaaStr Podcasts for the Week with Former Moveworks CIO and Lucidchart Co-Founder/CEO — December 13, 2019

SaaStr

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. My advice is hire earlier rather than later. Yousuf Khan.