SaaStr

DECEMBER 23, 2023

Dear SaaStr: What Advice Do You Have For a First-Time VC? My advice is hard learned, and pretty contrary to what you’ll be told. YMMV. So many mistakes you'll look back in VC But the #1 you'll probably regret was letting those founders leave the room, leave the pitch, leave the Zoom … that you >knew< were going to win There's a reason why even Sequoia gets those ones a term sheet the same day — Jason ✨Be Kind✨ Lemkin  ??

Investment 299

Investment Cloud SaaS Management 299

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. Why? That’s what our comprehensive guide explains. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 103

Retention Customer Lifetime Value Social Media Churn 103

SaaStr

DECEMBER 23, 2023

So I think 2023 may mark The End of Customer Success as We Knew It. What happened? At least 3 core changes: #1. The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. SaaS companies are now simply willing to run a lot more leanly in CS, in many cases hoping to rely on automation, knowledge bases and community to pick up the slack

Customer Success 273

Customer Success AI Pricing Enterprise 273

Chargebee

DECEMBER 23, 2023

Customer acquisition costs have skyrocketed by 222%. Brands are bleeding nearly $30 for every new customer. Trust in businesses is dwindling at an alarming rate. The key to successfully navigating challenging business waters lies in customer retention. Not only is it a more cost-effective and sustainable approach, but it also proves to be significantly more profitable than acquisition.

Retention 52

Retention Acquisition Branding Business 52

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