The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 3, 2022
From optional to all-important, Customer Success has come a long way in the last decade. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”. Defining the what and why behind Customer Success.
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