User Pilot
JULY 27, 2023
The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.
Intercom, Inc.
APRIL 22, 2021
For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Another good example is from my own personal experience at my last job at Stripe.
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SaaStr
MARCH 3, 2020
You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. You’re probably going to maybe give them some shares in an advisor.
Hull
JANUARY 22, 2019
Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. For example, as a lead is nurtured and converts to become a customer, you might need to: Integrate payments (Stripe).
Intercom, Inc.
DECEMBER 21, 2021
It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. The biggest, in August, we turned 10.
Sales Hacker
JANUARY 21, 2020
Angus is an amazing person — who never went to college. Angus is an amazing person — he never went to college. In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. Show Introduction [00:09].
SaaStr
APRIL 18, 2019
I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem.
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