ChurnZero

DECEMBER 19, 2023

Here are how the top nine customer success metrics tallied up, with links to their definitions and examples from our Churnopedia metrics glossary. Net revenue retention (NRR) was the top metric at the end of 2023, according to our annual survey of customer success leaders. Net revenue retention (NRR). Churn rate. Expansion revenue.

Customer Success 52

Customer Success Metrics Customer Lifetime Value Leadership 52

ChurnZero

JULY 14, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. Customer Success Around the Web. 3 Strategies for Best-In-Class CSM Onboarding – Learn three areas to consider in order to ensure your team onboarding is effective.

Customer Lifetime Value 98

Customer Lifetime Value Scale Headcount Churn 98

ChurnZero

AUGUST 3, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. . Report on cohorts (typically by customer start month, quarter, or year). . Customer Success Around the Web.

Revenue 98

Revenue Subscription Payment Features Metrics 98

ChurnZero

FEBRUARY 17, 2021

ChurnZero Resource: Churnopedia – SaaS Metrics. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation. Key Performance Indicators (KPIs): Customer Success. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Improve Customer Experience.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

ChurnZero

AUGUST 3, 2021

To learn more about other SaaS terms and metrics you should be tracking today as a Customer Success professional check out our Churnopedia. Report on cohorts (typically by customer start month, quarter, or year). Customer Success Around the Web.

Revenue 52

Revenue Subscription Payment Features Metrics 52

ChurnZero

FEBRUARY 14, 2023

As we note in an example on Churnopedia : “Your business enters January with an MRR of $27,000 and exits January with an MRR of $35,000 (due to upsells) from the same customers at the start of the month. To put it another way, on an annual basis, it’s looking at the value of customers a year ago compared to what their value is today.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

ChurnZero

JUNE 24, 2022

Give our Churnopedia a whirl. Anyway, I’ve seen support and implementation specialists in COGS and the rest in sales and marketing. Want to brush up on your Customer Success and SaaS metrics? It’s a glossary of the metrics, formulas, and terms CS professionals must know to understand the health of their SaaS business.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98