SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. I walk them through this when I hire them. It’s typically a bunch of scrappy underdogs looking to prove themselves. “I never make the same mistake twice.

Sales Hiring 270

Sales Hiring Scale Scaling Customer Success 270

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” In this scenario, the R&D team are viewed as the heart of the company. We thump our chests when we say that.

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Their approach: “First we sell it, then the product team has to quickly build it.” In this scenario, the R&D team are viewed as the heart of the company. We thump our chests when we say that.

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165