User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools? Health scoring.

Customer Success 73

Customer Success SaaS Payments Payment Solutions Scale 73

ProfitWell

NOVEMBER 1, 2019

Yes, churn is inevitable—every customer will abandon your product eventually. But just like avoiding the yeti is way more fun than restarting the game, boosting your retention is more fun—and way more valuable—than acquiring more customers. And, just like that yeti, churn is public enemy number one.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

OpenView Labs

MAY 9, 2019

The combination of this powerful software and a “hungry” sales team can churn through even a large database fairly quickly. In this blog post, we’ll unpack some of the practical and actionable ways to safeguard your marketing database. Combatting Database Fatigue. Monitor Frequency. Conclusion.

Marketing 56

Marketing Sales Funnel Benchmarks Communication 56

SmartKarrot

JUNE 15, 2020

When your customers are on the verge to begin a courteous relationship with your company, you are both embarking on a journey, one in which you deliver the promises you once made to them. In a way, you are already a part of their customer success lifestyle stage. Let us begin by having a clear idea about what is customer lifecycle.

Customer Success 10

Customer Success Education Onboarding Churn 10

SmartKarrot

JUNE 9, 2020

In the case of customer success, these rock bottom or what we call as the pitfalls could make the hair-line difference between churn and customer stickiness. The first foray for a new customer is the process of onboarding. Therefore, the target should be to sternly inculcate value with the new customer.

Sales 11

Sales SaaS Customer Success Onboarding 11

Chargify

JUNE 27, 2019

Churn is part and parcel of running a SaaS company. Some customers won’t get enough value out of your product. However, you should do your best to keep churn as low as possible, because otherwise, it can do serious damage to your business. So, how can you prevent churn from cutting the customer lifecycle short?

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

Navint

JUNE 25, 2019

What is the right price to maximize revenue, attract new customers, or reduce subscription churn? While the “all-you-can-stream-for-one-price” model works for an initial launch and quick customer acquisition, we find that it doesn’t maximize the revenue opportunity for total addressable viewers.

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45