SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

Churn 172

Churn Customer Success Subscription Payment Features 172

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. What does NRR have to do with customer success? At last week’s Workshop Wednesday — every Weds at 10 a.m. At last week’s Workshop Wednesday — every Weds at 10 a.m. Do my customers find value in my product and service? Get more new customers. Everything!

Scale 164

Scale Sales Hiring Customer Success Scaling 164

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

User Pilot

MAY 12, 2021

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. High churn rates and dissatisfied customers. Here’s a guide on how to use these tools. How to Reduce User Friction With Product Analytics Tools. What does this lead to? Test Usability.

User Experience 52

User Experience Scale Churn Retention 52

Baremetrics

APRIL 7, 2020

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can be challenging for a SaaS company like Emphatic. We use Baremetrics to keep track of churn on a monthly, yearly, and even daily basis. It happens often.

Social Media 69

Social Media Payment Solutions Software Review Software 69