User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3:

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel?

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

User Pilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Here are one of the most common ones: Poor Onboarding: A poor onboarding process can make customers struggle due to a lack of support or guidelines. Let’s dive in!

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. Poor prioritization and external pressure are also common causes. But worry not! Book the demo!

Underperforming Technical Team 96

Underperforming Technical Team Management Interviewing Scale 96

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. This article includes their advice for any B2B brand looking to get real results from content marketing , plus nine must-haves for B2B content to be considered good. 

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

Buffer Resources

OCTOBER 24, 2023

  When I told my parents I got paid $100 for writing an article online, they were amazed. But, during my day job, I noticed that quality content (blogs and web copy readers would actually engage with) was missing from most service offerings.  This felt like a missed opportunity. Sometimes, a lot. 

Outsourcing Services 113

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 113

Neil Patel

OCTOBER 27, 2020

Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. But that’s not fair. WordPress.com.

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Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 112

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 112

ChurnZero

APRIL 1, 2022

Relief washed over Sharon as she scrolled through articles: “I wasn’t crazy! In this article, we define what imposter syndrome is and why it happens, particularly in Customer Success. How to help teams with imposter syndrome as a leader. How to help teams with imposter syndrome as a leader. What is imposter syndrome?

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. In short, the feature allows teams to collect and prioritize feature requests at scale.

Underperforming Technical Team 88

Underperforming Technical Team AI Scale Onboarding 88

User Pilot

JANUARY 29, 2023

These are the main questions we cover in this article. Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP. Why is a new feature validation process important in product development?

Management 96

Management Underperforming Technical Team Interviewing Scale 96

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 100

Scale Underperforming Technical Team Churn Trends 100

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit. Improving your customer success team to better help customers achieve their goals . Poor customer experience promotes churn.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Totango

DECEMBER 26, 2021

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . And vice-versa.

Customer Success 103

Customer Success Underperforming Technical Team Enterprise Communication 103

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. appeared first on Best Customer Success Blog: Articles for Enterprise Growth. CRM tools are great at what they’re designed for. The post When Should You Upgrade CS Software?

Software 92

Software Underperforming Technical Team Churn Customer Success 92

Kraftblick

JUNE 13, 2018

If you are familiar with our blog, you might have read some other articles about our processes in Kraftblick. There are plenty of materials that describe our internal processes in the company in our blog. Infographics are not rare guests in our blog posts. We like to keep things open between us and our readers.

AI Search 40

AI Search Software Review Technical Review Underperforming Technical Team 40

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. Additionally, a high close rate means you are able to run your team with greater efficiency.

Scale 274

Scale Sales Hiring Sales SMB 274

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. This is the first challenge facing enterprise SaaS sales teams. A-B-C,” he says as he points to each letter. EHS Manager.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

User Pilot

MARCH 27, 2023

This is the main question we tackle in this article. We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Let’s get right to it.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. This can be a broken link, poor onboarding , confusing UX, etc.

Engagement 95

Engagement Underperforming Technical Team SaaS User Experience 95

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Hacker

AUGUST 7, 2019

If an email even remotely resembles bad outreach emails, it gets deleted. And that’s just what I’m going to show you in this article. The problem is there are four million blog posts published per day. Their prospecting emails can’t just say “use Slack to communicate with your team.” No questions asked.

Scale 73

Scale Underperforming Technical Team Sales Hiring Healthcare 73

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

User Pilot

FEBRUARY 26, 2023

In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys. Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. A survey created with Userpilot.

Retention 97

Retention Scale Underperforming Technical Team Churn 97

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. In this article, we will explain the most common website issues and provide valuable tips to solve them. According to HubSpot , 42% of people will leave a website because of poor functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. They also manage finances and supervise one or more engineering teams. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Neil Patel

MARCH 4, 2021

When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. It is built with bad intentions and will either directly or indirectly worsen the user experience of the places it crawls.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

User Pilot

JANUARY 8, 2024

This article shows you how. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. For example, imagine one of your user personas is an entrepreneur with a small team and on a budget.

Acquisition 104

Acquisition Strategy Social Media Underperforming Technical Team 104

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered!

Metrics 86

Metrics Strategy Underperforming Technical Team Onboarding 86

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Providing a resource for CS team members to find answers to business challenges and technical problems. Support CS managers with information and advice from the community.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

User Pilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. The ‘developer’ way: Javascript, HTML, CSS. Crowding tooltips means poor UX. Get a demo and see Userpilot in action.

Onboarding 96

Onboarding Underperforming Technical Team SaaS Compensation 96

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. And these posts are literally not helping anyone.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92