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Four beliefs shaping our vision for customer support

Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Customer Support 118
Customer Support Scale Scaling Technology 118
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4/29: the ugly side of growth

ProfitWell

APRIL 29, 2019

According to research done at UC Berkeley and Stanford, premature scaling is the most common cause of business failure. Meaning: is the attitude of your sales team more about snapping up new customers than keeping the current ones happy? LiveChat's blog has everything you need to get started nurturing those baby leads.

Scale 45
Scale Sales Hiring AI Mobile 45
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