Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. The company went public in 2013 and we’ll use data from their S-1 through 2013 to benchmark the business.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Tom Tunguz

AUGUST 26, 2014

DATA 2003 10 232. The HubSpot journey to a public company provides a terrific set of benchmarks for other SMB SaaS companies. FLTX, a maker of fleet tracking software, has identical ARPC. I’ve plotted a subset of them in the chart above. Company Founded Years to IPO Rev in $M at IPO. RNG 1999 14 162. QLYS 1999 13 91.

Benchmarks 109

Benchmarks SMB Metrics SaaS 109

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. NPS benchmarks. NPS benchmarks vary from industry to industry.

Scale 82

Scale SaaS Software Review Benchmarks 82

SaaStr

APRIL 24, 2020

Prior to their IPO, Domo raised funding from the likes of Benchmark, Founders Fund, a16, Greylock and IVP to name a few. And prior to their IPO, Domo raised funding from some of the best in the business including Benchmark, Founders Fund, Andreessen Horowitz, Greylock, and IVP, to name a few. And that was kind of my entree into SaaS.

Scale 209

Scale Leadership Strategy Technology 209

Sales Hacker

FEBRUARY 8, 2019

employees reported working remotely all or some of the time in 2017, compared to just 23 percent in 2015 and 19 percent in 2003 , per the Bureau of Labor Statistics. The right way to track rep activity is to set clear benchmarks and KPIs for them to hit. A whopping 43 percent of U.S.

Sales 64

Sales Communication Benchmarks Engagement 64

User Pilot

JANUARY 8, 2021

You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Let’s take a look at the average NPS score across several common industries from the Retently 2020 NPS Benchmark report.

Underperforming Technical Team 63

Underperforming Technical Team Benchmarks Onboarding SaaS 63

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Additionally, NPS provides a useful NPS benchmark tool to evaluate a business’s performance compared to its competitors and industry average, helping to set goals and track progress over time. Create NPS surveys with Userpilot! 18% answered 6 or below.

Software Review 52

Software Review SaaS Technical Review Scale 52