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30+ Tough Learnings from Losing a Top Customer

SaaStr

That you can’t have a majority of y our revenue dependent on one customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. We all underresource customer success vs. sales. A bit more here.

CTO Hire 268
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How to Help Sales Teams Hit Their Quota: Prioritize High and Low Activities

Sales Hacker

Low morale, low productivity, and high turnover. Sales leaders need to focus on defining activities that generate revenue and setting up processes that enable reps to spend more time performing those tasks. High vs. low-value activities. High-value activities mark the difference between a sales team generating revenue or not.

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What is Net Dollar Retention? NDR Benchmarks, Formula & more

CustomerSuccessBox

Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight. If you are looking for a guide for NRR vs GRR we have it! For example, a business starts the month with recurring revenue of $10,000.

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Using Knowledge Management to Improve the Flow of Sales Knowledge

Chart Mogul

For many industries, turnover rates have been growing steadily and sales is no exception to this rule. To make matters worse, the salespeople that do stay with your company are struggling to find the knowledge, information, and resources they need to be efficient. At the same time, the report reveals, it typically takes 3.2 blog posts?on

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Using Knowledge Management to Improve the Flow of Sales Knowledge

Chart Mogul

For many industries, turnover rates have been growing steadily and sales is no exception to this rule. To make matters worse, the salespeople that do stay with your company are struggling to find the knowledge, information, and resources they need to be efficient. At the same time, the report reveals, it typically takes 3.2 blog posts?on

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Customer Support + Customer Success: Working Together to Increase Customer Satisfaction, Retention, and Growth

Totango

The goal of the business is to increase revenues and decrease costs. What if customer support teams could play a major role in increasing customer retention rates, improving customer satisfaction, and contributing to revenue growth? Customer Support vs. Customer Success. The rise of recurring revenue business models.

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How to Deal With Difficult People in Your Sales Org – According to the Sales Hacker Community

Sales Hacker

What are your favorite resources for learning to work well with others? Sales professionals are expected to regularly achieve and surpass revenue targets with more pressure being placed on them as they prove themselves to be high performers. Voluntary turnover for salespeople is a whopping 16%. autonomous vs. more hands-on.

Sales 79