Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

Totango

APRIL 28, 2021

Use the right customer success metrics. Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

Use the right customer success metrics. Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. The renewal and upsell phases of your customer success journey should be a discussion rather than a last-minute effort to generate additional revenue. Metrics that Reveal Upsell Opportunities.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. And this repeated revenue stream is the lifeblood of SaaS and related enterprises. Track the Right Metrics.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SaaStr

FEBRUARY 7, 2020

And we really had no revenue to speak of by the time that I had joined. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?

Scale 167

Scale Underperforming Technical Team Investment Sales Hiring 167