Engagement Investment Product ROI Underperforming Technical Team 
CustomerSuccessBox
NOVEMBER 24, 2021
Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Poor customer service, etc. ROI of Customer Value. Cut through the noise to calculate the ROI. ROI helps to prove customer value.
SaaStr
FEBRUARY 7, 2020
Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. What were Karen’s biggest takeaways from seeing the hyper-scaling at Box?
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